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Alcudia Hotels and Apartments J - K
Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: cosmos 7/8/07-21/8/07
Opinion submitted in August 2007 by : luke george claire 33 .33. 4.
Resort Rating: Below Average
Accommodation Rating: Poor
My/Our Holiday Opinion:
where do i start with this one,the saturno part of three hotels in the same complex was dire. the rooms were tiny very noisey and stank.we had a room with partition door in the middle which meant you could hear everything in the room next door right down to the breaking wind.we also had noisey neighbours who couldnt give a monkeys.you know who you are room 908!!!The thing that annoys me most is the attitude of selfish people and yobs, and there were plenty of them there.kids were chucking cones down the stairwell from the 10th floor.the beer was watered down,but food was good and the staff were nice. 20mins walk from alcudia but there was a bus.beach is nice.i can definatley say i wont be going again.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: travelonline.com - Aug2007
Opinion submitted in August 2007 by : 40 , 25, 9, 7,
Resort Rating: Very Good
Accommodation Rating: Good
My/Our Holiday Opinion:
Great resort for familys lots going on day and night for all ages. great value for money food was nice plenty to choose from,beer was ok rooms were clean (thats the main thing). staff were friendly and always happy to help. 1 thing that could of been better was the LIFTS!!!! we stayed in Saturno there were 3 LIFTS and only 6people fitted in come on there must of been about 800 people stayin in this 1 hotel so its a pain waiting for the lift not bad if you are on a low floor but we was on the 8th. Oh and take your alam clock if you want a sunbed!!! set it for 07.00 at the latest!!!! would i go again??? prob would
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: First Choice - August 4 - 11 2007
Opinion submitted in August 2007 by : Willis Family - Stoke (37, 37, 12, 9)
Resort Rating: Very Good
Accommodation Rating: Average
My/Our Holiday Opinion:
Firstly we stayed at this resort in August which we new would be busy.We had read some bad reviews on the Jupiter Hotel but went with an open mind. Upon arrival at the hotel a lady was complaining to reception regarding an incident with her child who had recieved 6 stiches in his head due to someone bashing him in a wall, she advised us to watch our belongings because there were thieves about, so we got a safety deposit box which cost 16 euros per week.
We arrived in our hotel room at 10pm got something to eat and went to bed slept for literally 30 mins before the slamming of doors and screaming kids along with foul mouthed adults were up and down the corridor, we just assumed that new people like ourselves were arriving and finally got to sleep about 2pm. How wrong we were this happened every night and we had about 5 hours sleep each night. On the floor above us the police were called due to someone fighting (not over a towel on a sunbed!!)
On our first morning we were awoken by slamming and screaming at about 7am had a shower etc. and went down to the sunbeds, there were 2 left, the sunbeds surrounding the Jupiter pool are welded down with a metal bar so you cant move them on the front row, then the rest of the sunbeds are chained and locked up until 8am, people go down and put towels on the floor where they are going to put the sunbeds once they are unlocked where its a mad scrabble with everyone walking around like rows of ants with sunbeds on their heads, we wanted a sunbed at the front so we could keep an eye on our children in the water so for the rest of the holiday we had no choice but to go down at 7am to reserve our beds.
We asked for a low floor and stayed in room 110 overlooking the lake or Swamp and the Saturno pool. We had no privacy as both double beds are in the same room, and there is only one wardrobe for everyones clothes,the bathroom was in desperate need of some cilit bang and the towels needed some glo white. In this complex there are 3 hotels Jupiter, Marte & Saturno they are 9 storeys high and have 60 rooms on each floor so this approx. made 4000 guests, so you can imagine what the pools were like.
On a brighter note and i am struggling to find one,the staff were always freindly, the First Choice reps (Mark & Becky) were lovely, the maid came in to clean everyday you put your towels in the bath if you want clean ones and a please change linen sign (provided)on your bed if you want it changing, the maid came in everyday and we stayed for 7 nights (thank god it wasnt 14) The restaurant is huge, and is more than capable of catering for its guests we never had to queue, you can eat in any of the 3 hotels there is a menu put up at each one in the afternoon so if you dont like what they do at one you can go and check another menu. Breakfast is 8am - 10am, snacks are served from 10am - 6pm at lunch you can use the snack bar in reception or the restaurant 12 - 3pm, dinner is 6pm - 9pm, then snacks 9pm - 12midnight,the bar is very quick at serving. Kids can have slush or a tub of strawberry/vanilla icecream, or help themselves to water, pop etc.
The entertainment starts at 8pm with no First Choice entertainment which we assumed it would be,it is on site spanish reps who do mini disco, bingo, then a professional show which we didnt think catered for our kids age, i.e. Elvis, Bee Gees, Abba by Spanish,so we found alternative things to do. There are courtesy buses which take you to the beach or Port but it is only 15 mins walk away. The beach is lovely with very soft sand the beds are approx. 3.50 euros each with an umbrella, the port is stunning with every shop you can think little bars with tables and chairs in the cobbled streets where you can watch the world go by.
We really arent moaners last year we stayed at Papantnonia, Protaras, Cyprus with First Choice and Kiotari Bay in Rhodes the year before and they were fantastic. But wouldnt go back to Jupiter because everyone really is on another planet.
If you think you can cope with the above, good luck have a nice time and dont forget at night time you will be fine as long as you have more than 10 vodkas and take your earplugs and sleeping pills.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Cosmos - July 2007
Opinion submitted in August 2007 by : Amanda, Stewart, Adam & Sophie (?, ?, 7 & 3yrs)
Resort Rating: Very Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
We had really awful flight times with Cosmos - So arrived at the hotel (We were allocated the Jupiter Hotel) at 0400hrs with 2 very tired children.
Check in to the hotel was fairly quick - not very many of us) but you do have to fill out a Spanish Authorities form on arrival adding more time to your check in.
There are plenty of lifts for your luggage including a really large one - but these are operated by your room key and can be really temperamental!! (Sometimes you had to spend ages putting your card in and out to call the lift - very frustrating)
The room was on the first floor (fantastic - no more lifts!!) and was very clean overall - the toilet was a bit scruffy but aren't they all! The maids came in every day and were excellent & pleaseant even folding clothes and towels for you - clean towels appeared if you left your wet ones in the bath!
As the hotel is linked to 2 others on site the area is massive - I counted approx. 7 swimming pools great for the kids - The one shallow pool outside the Saturno was fantastic for the kids as it had a waterfall & slides in it.
Sunbeds - as in every other resort in the world - are difficult to come by. But if you have smaller children the pool in the Children's Village at the rear of the complex always had sunbeds no matter what time you went up and a little bar next to it for those important ice-creams and slushes!!
The entertainment was ok - My kids adored High School Musical - which was done by some of the Reps and teenagers on site - a good hours peace and quiet! We usually ended up going over the road to the small row of pubs for the quiz & karaoke
The Club Mac childrens entertainer's were fantastic and the kids enjoyed a Circus Day - hair sprayed into great styles & colours, faces painted, dressing up & party games. Also treasure hunts - dressed as pirates etc - fantastic!!
Cosmos Childrens Reps are a No-No!! - Our son decided that this year he would like to go to the Children's club and when we went up to book him in the kids were all in the Club room - unnaturally quiet for 5-9yrs old and the Reps were just chatting to one another. Weird! Also the last 30mins of the kids time at the Club was spent on the Hotel stairs awaiting their parents!
We walked into the Old Town Alcudia (approx. 30mins) Puerto Alcudia (15mins) Alcudia resort (15mins past lots of waterways with fountains) and the beach (10mins)- beautiful beach.
We took day trips to Marineland, The House of Katmandu (new this year) and Fantasia - a 54 hole mini-golf set around waterfalls, lakes and greenery - This was great fun and took the 4 of us about 31/2 hrs to get round it all. Best to go in the morning as the afternoon gets really busy and this is beautiful to play on at night as it is all lit up (have been before on previous trips to Majorca)
All in all a great holiday and a nice resort - I wouldn't come back to Alcudia as many of the main attractions are in the South of the island - so back to Palma Nova/ Magaluf for us the next time but would recommend this hotel to families who like being a good walk away from the resort centers.
Although you wouldn't get peace and quiet here - it is a very noisy hotel & complex!!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: First Choice - 10th to 24th July 2007
Opinion submitted in August 2007 by : Alison, Craig & Joshua Spencer - Bolton (37,36,9)
Resort Rating: Excellent
Accommodation Rating: Good
My/Our Holiday Opinion:
Just come back from a 10 day break at the Jupiter. We have all been to Alcudia before and wanted to come back as the place is beautiful.
On our arrival at the Hotel Jupiter at aroun 9pm on the Sat night we were given a room on the 9th floor. I thought this was a bit odd as when i had booked the holiday i specifically asked for a low ground floor, pool view and a family room. On arriving at the room it was on the 9th floor overlooking derelict land and was a double room. I went straight back to reception where she informed me only a double room had been booked but that she could move us to the 3rd floor which we gladly accepted and which had a pool view.
My husband was starving and we were advised the only thing open was the "Mac Bar" which was just like a self service McDonalds. I just had chips which were freshly cooked and nice and my husband had a chicken burger which was very dry. We then went to sit at the Marte Bar and my first impression of it was "oh my god its Butlins" another couple from Scotland agreed with me.
On our first full day (Sunday) we got up and went down to one of the 7 pools to get sunbeds (be warned if you are not down the pool by 6:30 a.m. you have no chance of a sunlounger!!!).
The food in the Jupiter was excellent and from speaking with people in the Marte and Saturno their food was as well. Morning noon and night they had a different variety of meats/fish something to suit all diets and kids.
All three of the hotels are very clean and are being cleaned all day long. Even outside around the complex everything is clean.
The Club Mac Reps are brilliant - playing games in the pool and dancing with the children in the pool. I must say their music got a bit monotanous by the 10th day!
The entertainment at night is okay we watched a few good shows.
Overall the Jupiter, Marte and Saturno are great hotels. I would not specifically pay another visit to the Hotel as there were far too many people for my liking. For kids its a complete haven.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Escape holidays(travel care group) - july 2007
Opinion submitted in July 2007 by : Paul Noon-Rochdale (36,32,8,3)
Resort Rating: Poor
Accommodation Rating: Poor
My/Our Holiday Opinion:
Where do you start,we arrived after waiting two hours for our baggage to arrive with the other three flights which all came on to the same carrousell.Only to be told that we where not booked into the jupiter but one of the sister hotels the saturno.So we had to trek across the crowded complex with all our suitcases dodging the bar queues,arriving at the saturno reception we was told our room was on the tenth floor.
To which we was horrified by, as we have two young children eight and three we asked if there was any lower floored rooms available as we has requested this at time of booking.
We where told in a very abrupt manner that they was fully booked and that was all they had so like it or lump it.We dicided to try and make the best out of a terrible start and so went to the lifts and waited and waited and waited some more and finally we got a lift.
On arriving on the tenth floor we was to say the least gob smacked at how low the hand rail was around the landing,it wasn't even a meter high and when you looked over it was a straight drop ten floors down.I'm not scared of heights but wow that is dangerous.On to the rooms we was shown in the travel agents this lovely room with two queen size beds and a seperate bedroom for the children with bunk beds tv and playstation (for a local fee)which we thought was great.
To our shock we was confronted by this pokey little room with two double beds.We searched the room for the childrens room, which we thought we had found behind a set of doors but on inspection realised that this room was the room next door and was not ours after all.
I then plucked up the courage to venture out on to the postage stamp of a balcony to admire the view ,it was like looking at ants around the pool thats how high up it was.
At this point our polite british manner was starting to wear thin so we went back and demanded what we had booked ie the family room and low floor only to be told by yet another very rude spanish receptionist that we hadn't booked a family room and they had offerd us a lower floor but we had refused it which was a total lie.
It is the worst holiday we have ever experience by far,We have been on alot of holiday over the last 10 years, let's just say never never ever again. The only two plus point was we meet some lovely families, who shared the same views as we did.The weather was fantastic.
All we heard from our room were the very large air conditioning units in the gardens at the back of the hotels, very noisey.
Thank god it was only for one week.The food in the restaurant was probably the best point of the holiday.I would rate the Hotels etc as three star very basic.When we first arrived we saw a very young boy about 10 years old smoking swearing, it was disgusting i would never in a million years take my children any where like this again.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Cosmos - July 2007
Opinion submitted in July 2007 by : Steve Ryan - Lancashire (50,44,7,4)
Resort Rating: Good
Accommodation Rating: Below Average
My/Our Holiday Opinion:
Returned 24 July after a one week all inclusive stay in the Jupiter - 2 adults and 2 kids (7 and 4 y/o). On arrival, we waited over 2 hrs for our room to be made ready, and were eventually shown to a very small, very basic room which bore little relation to the one described on our booking form - no beds for our kids, for instance.
It also directly overlooked the hotel's refuse disposal area, so all week we had a great view from our balcony of the skips, bins and rubbish bags. These were collected with efficiency at 2.30 am every morning by a large and noisy refuse wagon, which we appreciated greatly.
As an additional treat, when switched on, the air con filled the room with the fragrant aroma of sewage. When we asked for the room we'd actually booked, we were told that the hotel had significantly overbooked, and we'd have to take what we were given. Lots of other people who'd arrived with us were in the same situation and the most popular activity for the following few hours was the complaints queue. Some unfortunate later arrivals were even shunted off to other hotels and self-catering apartments in the area, as there was no room for them.
The same night, all the power on the complex went off midway through the evening meal, which put paid to hot food and cold drinks, made negotiating the public toilet facilities a novel and challenging experience, and curtailed the evening's entertainment. Many guests, including us, went out to eat, and bought cold drinks from the local Spar - not something you expect to do on an all-inclusive holiday.
On the following day we returned to our room after a day at the beach to find that the aged toilet cistern had committed suicide, and was in the process of flooding the bathroom.
I could go on, but you're probably getting the picture by now....
On the plus side, the food in the restaurants was very good, with an excellent range of choices. The hotel staff were, without exception, friendly, tolerant and hard-working, and deserve to be paid at least three times as much as they probably get. There is also an excellent beach nearby if you want to get away from the hordes around the hotel pools, with a free half-hourly return bus service from the hotel. Local taxis are cheap and plentiful.
However, the main down side is the excessive number of guests. We estimated that there were at least 3000 people on the complex while we were there, most of whom were families with young to teenage kids.
The other guests at the hotel complex were a colourful bunch - although overwhelmingly (99%+) white British. Tattoos appeared to be compulsory for both genders (our favourite was one of the family pit bull, Satan, sported by the proud owner), as did the wearing of replica football shirts, shaven heads, beer bellies and second degree burns. The ability to consume alcohol all day and night, and to intersperse meals with 'snacks' of burgers and chips, hot dogs, etc also seemed to be desirable.
If you speak Spanish to the (mostly Spanish, though some Eastern European) hotel staff, be prepared for hostile glances, sneers and expressions of contempt from some of the other guests. And never, ever read a book in a public area...
As for us, this was our first all-inclusive, which has its advantages, but will definitely be our last ever visit to the Club Mac complex in Alcudia. We're currently pursuing Cosmos for compensation.
Summary: Avoid at all costs - except if you have a family pit bull
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Cosmo July 2007
Opinion submitted in July 2007 by : 27 / 40
Resort Rating: Excellent
Accommodation Rating: Very Good
My/Our Holiday Opinion:
this is my second time in Alcudia and I love the place. Please go and see the beach, the best in Spain.
After reading reviews I was quite nervous about going here but I have to say me and me boyfriend had an absolutely excellent time. I don't mean to put down anyone that has left negative reviews but please get a grip of yourselves! I guarentee I've stayed in worse. Some people will complain about anything, the holiday is what you make it.
Anyway, got to the hotel about 9pm on Sat night and were allocated to the Saturno. Went up to our room and we were quite happy with it. the balcony could have been bigger and thats my only complaint. We had adiquate space to hang up all our clothes and managed to put our suitcases in the back of the wardrobe. Our room was cleaned every day, we got new towels if we left the used ones in the bath.
The food, especially breakfast was excellent. If you don't fancy anything at lunch or dinner you can go to the main bit in the Jupiter and they serve hotdogs, hamburgers or cheese/ham rolls which was fine for me because I can be a bit fussy! The tea and coffee isn't the best but then you can't have everything!
There are a couple of British bars across the road which serve great food and bit of light entertainment. We mainly went to the Britannia and the people are absolutely lovely there. Great food too at very good prices.
Its about 15 min walk to the beach and 15 walk to the main bar bit of Alcudia which was fine for us. Plenty to do and see. We went to the caves for a day out which is a must, the tour quide was fantastic and we had a thouroughly great time. also went to see Pirates which was fantastic. Only let down was going to Western Water Park in Magaluf. I've been there before so new what to expect. Please don't book this through cosmos as you get picked up at 08.30 and don't get to the park till after 11am. Then you get picked up to go home at 4pm. Simply isn't enough time to go on all the shoots you want. I could have easily stayed another 2 hours.
I never saw any out of order British louts in Alcudia at all, especially not at the hotel. Fair enough there are a lot of people enjoying there holiday, IS THAT NOT WHAT YOUR ON HOLIDAY TO DO??! the hotels are very clean, the bits outside could maybe be sweeped more but what can you do about it if its a bit windy, you put an empty cup down and it blows away?! Seriously some people are so stuck up, if they've got something to complain about go and spend more money on a holiday, get the fist class treatment you want and stop spoiling everyone elses fun.
You will love this place.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: independant - July 2007
Opinion submitted in July 2007 by : stacey and wayne cardiff
Resort Rating: Very Good
Accommodation Rating: Excellent
My/Our Holiday Opinion:
just came back [july] there's no one more fussy than me and my wife we were quite impressed with the complex yes there are some noisey kids as we were when we were young, room clean and tidy food plenty of choice one fault i wish the british would put there rubbish in the bins as there where plenty provided around the pool.
we may go back in september
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: First Choice July 2007
Opinion submitted in July 2007 by : MacPhersons - Aberdeen (35, 34, 4, 1)
Resort Rating: Very Good
Accommodation Rating: Good
My/Our Holiday Opinion:
We have just returned from staying at the Jupiter hotel and werent put off by the bad reviews as a holiday is what you make it, and we werent disappointed by this complex.
The rooms are quite small but with 2 huge queen size beds, a cot, two big suitcases (that didnt fit under bed) and a buggy we didnt expect much room. But the rooms are there for getting changed in and sleeping so who cares! We had a room the other side of the pool view and quite liked this as the sun was beating in to our balcony all afternoon so when the kids were tired we just sat on balcony topping up the tans. Husband hired the tv for 2 days as he wanted to watch the grand prix at a cost of 3euros per day which also kept the kids amused while we got ready to go out.
The food in this hotel was superb, plenty of choice for everyone. The salad bars are delicious too especially the coleslaw!! It can get quite busy and we had to queue on a few occasions but not for long.
There are 7 lifts which all worked when we were there but again can get busy at peak times but nothing to major.
There is a snack bar that served chips, burgers, salads near the lake, the burgers were always cold but edible and none of us suffered any upset stomachs.
There is a playpark for the kids at the far end of the lakes where we always sunbathed near the baby pool as the main pools were very very busy , with people reserving beds as early as 6am!!!! Who said it was only the germans that did this!! It was less crowded and when the kids were tired of paddling we just walked over to the park. There are a lot of wasps here but we never got stung although my 4 year old was pretty scared of them. My husband and me also got a few little bite, dont know if it was the mossies at night but I wondered if there were biting insects in the sand at the parks??
We never saw any shows as again very crowded and when your kids just want to run around and not sit on seats there wasnt any room for them to do this. We just sat inside at one of the bar areas, no entertainment but watching your kids paly with new friends was entertaining enough.!
This was our first all inclusive holiday and will be going on these types of holidays from now on. Great to just walk up and get juices, water, food without much queues and not having to pay!
I wouldnt go back to this resort but it was a good enough place for a week, I would have started to get bored if it had been 2 weeks. And also I like going to different places so dont be put off by the bad reviews and go enjoy yourselves!!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Cosmos 3rd-10th July 2007
Opinion submitted in July 2007 by : 43,43,19,16
Resort Rating: Average
Accommodation Rating: Below Average
My/Our Holiday Opinion:
we have just returned from a weeks holiday at the jupiter/saturno complex. We read the reviews of these hotels after booking the holiday. After reading the mixed the reviews we decided to wait until we had visited before making judgement.
So here is our opinion.
The service and the food in the restaurants was of a good standard, there is plenty of choice and despite being very busy we always found a table.
The rooms were OK, enough room for 2 people. The rooms were cleaned daily and the towels and bedding changed daily if you wanted.
There were some nice families holidaying there also.
Well i'm afraid that's it for the plus points.
The negative points, well where to start!
1. If you have an early flight don't be surprised if when you arrive your room is not ready, you will have to sit and wait for the previous guests to check out and the room to be cleaned.
2. Whilst sat waiting in the reception area the noise hits you and reality dawns that you have just been dropped off at a chav's youth club.
3. Finally the room is ready after 3 visits to reception and a strong word with the reception staff.
4. Up to our room, open the door wow the smell! just like a pub old stale tobacco, the bedding, curtains everything.
5. Down to the pool plenty of sunbeds around the pool great!If you don't want to move them as most are chained and padlocked to a metal pole and can't be moved. Is this to stop them being thrown into the pool or stolen???
5. All inclusive- food and drink 24 hours a day.
It appears that some people think this a target set for them to meet.Lager for breakfast, dinner and Tea. Burgers and fries too if you want, some even filled their handbags with several portions of burgers etc obviously to save leaving the room in the night to ensure they could continue to eat.
6.A large number of guests would be very suited as guests on the Jeremy Kyle Show, enough said.
We are not snobs, we too like a drink and decent food and have 2 teenagers.This hotel is rated by First choice and Cosmos as 3 star plus clearly it should only rate 3 star at most. It is a shame because the actual hotel would be good, if it wasn't for the large number of Chav's holidaying there.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: First Choice - June/July 2007
Opinion submitted in July 2007 by : Liz - West Midlands
Resort Rating: Excellent
Accommodation Rating: Average
My/Our Holiday Opinion:
This was our second stay at Jupiter, and I have to say it will be our last. Staff at the hotel are very helpful and extremely nice people. The down side to this place is the amount of guests and how particularly noisy and selfish so many of them are.
I could not belive it seeing people placing sun loungers around the pools as early as 4.30am!This made it difficult to get round there, however the beach is not far away and was much more pleasant, and although busy still had a much better atmosphere than around the hotel pools.
The food at the hotel was plentiful in supply, with round the clock snacks, and 3 meals daily. Food was ok, but at times rather salty and quite repetetive. This meant we ate out on several occaisions, which added to an already costly holiday. Drinks too were plentiful, although if you are a wine drinker you will find much better wine at local bars and supermarkets.
We found the hotel to be very clean and staff were working throughout the night to maintain the cleanliness, but many guests just dropped their litter where ever they felt like.
Alcudia itself is a lovely place and we will be visiting again. At night the port has a fabulous atmosphere with a wide range of restaurants and cafes. I would recommend San Marcos which is alongside the harbour on the pier/jetty. Plenty of duty free bargains around the port too with several perfume, drink and cigarette outlets around. Tuesdays and Sundays are market days in the Old Town of Alcudia and it is well worth a visit, but be prepared to barter, particularly with the African traders.... they love it!!
All in all we thoroughly enjoyed the holiday, but would look to stay in other accomodation when we return there.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: cosmos - june 2007
Opinion submitted in June 2007 by : sarah & chris (22,27)
Resort Rating: Very Good
Accommodation Rating: Excellent
My/Our Holiday Opinion:
Saturno
the hotel rooms were cleaned every day. the staff were very freindly. evening meals were excellent but if u like burgers, hot dogs, chips, jacket potatoes you were ok at lunch time! i would recommed the beach because its nice and clean and warmer than the hotel pools, its about 10mins walk from the hotel. its ideal for familys with young children.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: June 07
Opinion submitted in June 2007 by : Sarah 15 and family
Resort Rating: Very Good
Accommodation Rating: Excellent
My/Our Holiday Opinion:
all the reveiws on here seem to b from older people so i thought i would write one from a teenagers veiw. I loved this holiday met some wkd people, cassie, joe, stevo, becca, sally, keeley n rest of u nutterz. miss u guys.
the hotel is cool the pool is ace but watch out for the pervy ppl tryin to pull ur bikini top of! (u no who u r)
the room was ok didnt spend much time in it! anyone over the age of bnout 12 can get alcohol its great the bar staf dont care.
so any teenagers going there just make friends with ppl and have fun! avoid the teens club thing its for snobby prim and proper kids
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Cosmos June 2007
Opinion submitted in June 2007 by : Triolaire - Northamptonshire (37,35,8 ,11 months)
Resort Rating: Average
Accommodation Rating: Excellent
My/Our Holiday Opinion:
We have just returned from our trip to the Jupiter Saturno and what a great hotel. There is plenty for the kids to do during the day. The entertainment during the evening varies from professional shows to the entertainment team putting on a performance. There are 2 main areas for entertainment one is the big circus stage where the family entertainment takes place, the kids disco, bingo (for vast amounts of money 750 euros+)followed by a show at 10pm. Over by the Saturno is a smaller stage where they had bands, quizzes etc.
The food is excellent a great choice they also have a grill in the middle of the resturant where you can watch them cook. For those who have babies you can hire a steam steriliser for 15 euros and a kettle as well for 12 euros. Out of the main reception if you turn left to the top of the road then right there is a Caprabo supermarket which has nappies (spanish and huggies) wipes and a good choice of baby food although it is spanish. The only thing I didn't see is branded baby as per home. The Spar is the other way ie left at the top of the road but is more expensive. We used Font Vella bottled water 1.75 euros for 5 litres and boiled it for the baby.
We didn't have any problems getting a sunbed round the pool even if we turned up at 11am. If you are going have a great time. The only slight problem is the new form we have to fill in for the spanish authorities which is done at the hotel which does hold up the queue a bit. By the way we had a room with 2 double beds and a cot, with a buggy and 2 suitcases there wan't a huge amount of room but it's perfectly manageable.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: hello holidays-June 2007
Opinion submitted in June 2007 by : 43,41,13,11
Resort Rating: Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
Just returned from a last minute weeks break on this three hotel complex. We were in the hotel saturno but you can use any of the hotels facilities eg pools, restaurants etc. Brilliant complex excellent for small children entertaiment just beginning for teenagers. Plenty of sunloungers round all the pools and grassed areas even though complex really getting busy.Unless you are really really fussy, food choice very good, small burger hut by evening entertaiment area where you could get chips, wedges, chicken nuggets, burgers etc which was excellent. Most areas clean and tidy pity people dont put their own rubbish in the bins provided and teach their kids too as that would help! Rooms small bit dated but again clean with fresh towels and sheets when requested.
Small water park right outside hotel and regular free bus to beach.Only thing I would say to people is to take plenty of mozzie spray for when watching the evening entertainment as it is outside and the bu**ers do bite! Would have no hesitation in returning to this complex or recommending it.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: june 2007
Opinion submitted in June 2007 by : haydn julie lisa haydn 50 ,48 ,29,24
Resort Rating: Excellent
Accommodation Rating: Excellent
My/Our Holiday Opinion:
stayed at hotel jupiter this year the rooms was very clean (with air con as well) ,the food was fantastic, a great selection the snacks [are better this year].The hotel has had a partial improvement more pools and new toilets . new seating area ,Entertainers are a great team and make you welcome you must join in activities ie,rifle shooting,archery,crossbow,water polo, pool,The night time entertainment is also good , the beach is just 20 mins away if you cross down side of spar to the water fountains turn right then cross over road the beach isnt far,also if you love a bargain go to the market its on a sunday a nice walk better than getting on bus [too crowded]only half hour walk.Alcudia is a lovely place cant wait to return again well done MAC HOTELS .
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Thomas cook - June 2007
Opinion submitted in June 2007 by : Ashli, Kasie, Jade, Jon and sue
Resort Rating: Excellent
Accommodation Rating: Very Good
My/Our Holiday Opinion:
When we arrived we got a warm welcome, although the queue to the reception was rediculous, and there english very basic, the staff had a smile on there face and made us very welcome. The rooms were small, but very clean and neat. The wardbrobe didnt fit all of our clothes in, as we were in a room for 4, so 2 of us had to leave our clothes in the suitcase. The food was nice, lots of meats to choose from. The breakfasts had a good choice to choose from. Although lunch and dinner had pretty much the same choice, we found a way to have different foods. The entertainment was good, there was something different on everynight and kept the spirits high. although the beer was abit bland, the spirits they had were nice.
The staff were lovely, but staff at the bar did seem quite rude, and didnt seem to want to be there.
The pools were clean, but were freezing, although the weather sometimes warmed them up, mostly they were cold. You could always get a sun bed, but ones that were in the shade, or ones that were furthest away from the bar and the pool.
The accommodation was beautiful, and the beach was spectacular. The town of alcudia was lovely, although i got quite fed up of all the men on the stalls begging you to by stuff that you just didn't want.
We met some nice people there and we had a great time, although the hotel might need improving in some ways we did have a good holiday!
Would we go back; Definitely!
Enjoy your stay :)
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Hello Holidays - June 2007
Opinion submitted in June 2007 by : Mark Hinchcliffe Sheffield (45, 37, 8, 7)
Resort Rating: Excellent
Accommodation Rating: Very Good
My/Our Holiday Opinion:
Just had a fab week!
Food good and plenty to choose from.
Having 2 young Girls we found the entertainment sound and I am still singing the club mac song as we have the CD.
Weather good all week, beach a good 15 mins walk but you can use bus.
Rooms kept clean and new towels and bedding twice.
Would I go back yes,although I would like to see more of resort.
Only down side very small amount of families(1 actually) falling out every night with each other and swearing like troopers, common as muck!
so if you see any of these sit away from them.
No problem with sun beds lots of kids with water guns but its a family hotel!
As we only paid £689 for the week we had a great time.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: First Choice - June 2007
Opinion submitted in June 2007 by : Fosters :Michelle 35, Andy 35, Kieran 8, Jamie 6/ Manchester
Resort Rating: Very Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
This was our 1st holiday abroad with the boys and were quite anxious as to whether we had picked a good hotel after reading some of the reviews:
Our conclusion is : WHAT A BRILLIANT HOLIDAY !!
The hotels are lovely, we stayed in the Jupiter but ate each evening at the Marte as is seemed to be abit more smarter.
Our plan was for the children to attend the kids club each day but with so much else to do they didn't get the chance!
The swimming pools kept them busy from 10.00am till 6.00pm so many people to play and have fun with - inflatables galore with everyone sharing !!
The staff were friendly and couldn't do enough for you. The restaurants, surrounding areas and rooms were kept clean and tidy, club reps and shows were very entertaining and fun to watch.
The food was gorgeous with plenty to choose from including a Roast Beef dinner better than in England !!! With very little queues.
The show 'Pirates' is a must see !!!!!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: May 2007
Opinion submitted in May 2007 by : LW - (70, 44, 43, 39, 33, 13, 8, 7, 3)
Resort Rating: Very Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
I was very concerned about the reviews I had read but I am pleased to say we had a great holidays. The rooms were very basic and small but I didn't spend much time in them and they were clean! fresh bedding and towels on a regular basis. The complex is very big with alot to do, several swimming pools and lots of other activities - I don't think your kids could get bored - there are the kids clubs, pedal boats, mini golf, a park. Evening Entertainment was also good, mini disco followed by an act. If you didn't want the min disco, like my Dad didn't, he went to watch the other entertainment act (singers etc) which were more aimed at adults.
The worst thing is the Mossies', they will bite you - you need the spray as the evening entertainment is outside, by a lake.
Food was very varied, you won't go hungry and snacks avialable all day. We went early season and it was nice and relaxed, busy but not crowded, plenty of sun beds and plenty of places to escape too if you wanted quiet time, but I'm not sure what it will be like in high season!!!!
A fun holiday which we all enhoyed and I would go back again.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: First Choice - May 2007
Opinion submitted in May 2007 by : Hadaway Family (39,38,15,12)
Resort Rating: Very Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
After reading reviews of this hotel I was slightly concerned but decided we would make our own minds up. I have to say we found no problems whatsoever.
The complex is very big with 3 hotels using all the same facilities, however there was always lots of space in the pool areas and bar and restaurants. There was piles of sunbeds around the pools that were always available at any time of day, I never saw anyone putting towels down early. The hotel and pool areas were kept extremely clean by the hard working staff and the restaurant was spotless. The room we had had got 2 king size beds, a wardrobe and shelf unit and there was penty of space for all of our clothes. The room was cleaned every day and if you put dirty towels in the bath they will be changed too. We were there for a week and our sheets were changed in the middle of the holiday.
The food in the restaurant is plentyful and there is lots and lots of choice. Breakfast is served 8-10 am, lunch 12-3pm, dinner 6-9pm and supper 10pm-12am. There are also snacks all day such as burgers,chips,kebab,hotdogs and sandwiches.The entertainment is very good, with kids and adults games etc throughout the day, and at night the showzone has top shows every night along with early kids disco and bingo. Make sure you take plenty of insect repellent though because its a haven for mosquitos.the Saturno stage has a live band every night and there is a film shown at 9pm every night in the cinema on the first floor of the jupiter. The day trips with First Choice are quite expensive but there is a lady who is a rep for a company called Alcances who is in the hotel twice a day at 12pm and 4pm. The trips she has on offer are just as good but cheaper and her name is Jan. We booked a day trpi to Palma city and it was fab.The boat trips are exellent but make sure you use loads of suncream because its easier to burn out at sea.
I would definatley use this hotel again.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (Cosmos Direct) Cosmos May 07
Opinion submitted in May 2007 by : Pat Barnett -Kent (50 48 47 46 7 4)
Resort Rating: Average
Accommodation Rating: Good
My/Our Holiday Opinion:
Food in the jupiter hotel was very good plenty of choice and lots of it, The complex is kept very clean by the hard working and long suffering staff. The only thing that spoiled it was some of the "guests" shouting at each other and letting their children run riot with no regard to anybody else. Not a place to relax, take earplugs if you want any sleep at all.
Would not go back.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: First Choice - 15th - 22nd May 2007
Opinion submitted in May 2007 by : Nick, Gayle, Hannah, Natalie, Charlotte (40 ssh dont tell anyone, 32, 9, 6, 5)
Resort Rating: Very Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
Just returned from a week at the Jupiter, 3rd year in a row, same week each year. When we originally went in 2005 we had already booked before we read the poor reviews on here. All the same we went open minded and found it to be pretty good value for money, hence 2 further trips.
Yes there are a lot of kids charging around the place, mine included, but then its a 3 star family orientated complex so it really shouldn't come as any great suprise!! Apart from the kids mini disco, which is over by 8:45, there is very little for the children to do at night, which is why they are running around shouting and playing etc. The noise in the corridors at night isn't good though and i think a few parents could have a bit more consideration and reign there children in a little. The 3 times i have been have all been the beginning of the season and only have full (approx 1500 people) so i hate to think what its like peak season and packed out!!
As usual the place was spotless and the staff amazing, nothing too much trouble and everything done with a smile. Food was the best its been, plenty of choice and always restocked before it ran out.
In summary its a good family orientated complex, good food, good staff, good facilites. But if your looking for a relaxing or intimate couple type holiday then i dont think this is the place to you.
Sorry to all those romantics and relaxers who have already booked but hey go with an openmind and who knows you might even enjoy it enough to go back again ;-)
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: first choice may 2007
Opinion submitted in May 2007 by : katy robert glen george (22, 24, 3, 8months)
Resort Rating: Very Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
when i read these reviews i was worried. but as i realised when we had our holiday every body is different. we had a lovely time.
the only things that were dissapointing was the room and the entertainment. but we dint let it spoil our holiday its what you make it. ourroom was very basic with 2 queen beds. having a 8month old i was expecting a kettle and fridge but there wasnt, though these things were on hire plus depoisit i felt that was bad but we hired the kettle as we needed that at least we just worked round the rest which werent bad.
they must of been on a tight budget with the entertainment! but it did make us laugh! remember your mozzie spray the entertainment is on top of the lake you can imagine what it was like!
the food was good they was alot of choice i thought. you wouldntgo hungry lots of fresh fruit, salad so if you was on a diet you could stay on it if you didnt want to you didnt have to. the kids were all behaving we had no running up an doww landings all night the saturday we got there was a badnight and i thought it was going to be like it all week but there was people arriving late at night and that was it no noise the rest of the time we all enjoyed ourselves. the staff were polite abd we had a cleaner in our room every day they would chage your towels whenever to all you had to do was put them in the bath so thy know. weather was excellent so that was an advadtage.
this holiday is for familys and yes we probably would go back
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (Cosmos Direct) Cosmos April 2007
Opinion submitted in April 2007 by : Jerame Beard (45, 51)
Resort Rating: Good
Accommodation Rating: Excellent
My/Our Holiday Opinion:
Unlike the comments from Sept 2006, we found the Hotel Jupiter in the early season a brilliant experience, staff very friendly, not too many kids. This could be that the kids club hadn't started in earnest yet.
The lifts are controlled by your door cards so the 7 lifts were always wprking and no one had pushed all the buttons as you could not select a floor without use of the cards.
Food in the restaurant which we used for all our meals never repeated in our week stay. we booked single rooms and found that we had a room for 4 each with 2 double beds. I thought they would be small for 4 people but more than large enough for 1. The lager on offer was San Miguel and it tasted fine unlike other peoples comments, the house spirits were on offer from 10 am till midnight when the bar shut so you had to go off camp for a late drink, we simply apllied the start earlier to get round this, which was a good idea as the seats for inside entertainment were not sufficient for all the guests so by 7.30 all tables had gone.
Would we go again, the answer is possibly yes. our only evening trip out was to Pirates at magaluf, this we would highly reccomend to all as it was superb.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: inderpendent April 2007
Opinion submitted in April 2007 by : Andy mellor-liverpool ( 40,34,5,2 )
Resort Rating: Average
Accommodation Rating: Average
My/Our Holiday Opinion:
This hotel is part of a large complex.Their our 3 hotels in all.The complex was very clean and staff were helpful.We went in april for two weeks over the easter the weather was rubbish.We have stayed in this resort before so we new were most things were .The hotel was clean and tidy the maids came round 3 or 4 times a week some people we spoke to said they had only been to them once a week.Their our kids clubs in this hotel.We took our daughter and son to the mini disco every nignt as they love this.Their our two sets off staff who run it one set is good the others cant wait to finish.Beware if you have teenagers their clubs dont start till may every one with teenagers were conplaining to reps as they were not told of this.Hotel does not cater for bad weather everything was outside no effort was made to put some thigs inside due to bad weather.
Lifts our run by your room cards kids just went mad in lifts day and night.Parents just gave their kids their cards to play in lifts.If you want a nice family holiday with your children dont go here. We did meet two great famlies thank god.Beach is a 30 mins walk away.Their is a hotel bus every 30 mins to take you to the beach from 10.00 to 18.00 each day.
Over all we had a good time because your holiday is what you make of it and our children our still small.We did hire a car aswell for a few days and this helps.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: select holidays-April 2007
Opinion submitted in April 2007 by : lesley & alf--(50,62)
Resort Rating: Very Good
Accommodation Rating: Excellent
My/Our Holiday Opinion:
The hotel was very good in all aspects!The only thing that wasn't was the weather!!Rain,thunder,clouds and wind!You cant predict that though so you have to enjoy it best you can, which we did!
There was entertainment every afternoon,inside when it rained!Otherwise round by the pool.We had a daft darts competition, parrot show, shown how to make sangria then free samples all round! That was good!
Shows and entertainment every evening for kids then adults, oh and ONE game of bingo!(But good prize money!)
The location of the complex(Three hotels next door to each other),was a bit of a walk down a long straight road, to the port and beach(about 15mins.), but there was a free bus every half hour.The beach is enormous, clean, ideal for families, although there are only limited cafe's/shops on the shoreline near the harbour.
The location is very flat, ideal for strolling,especially if you go across the road from the hotel and up the little streets lined with small villa's.Then you find canals all over the place and lakes!
There are a lot of hotels and apartment blocks around so it is probably quite a bustling place in high season.
At the side of the hotel is a lake(part of the complex)all around it are activities! Large childrens playground, paddle boats, crazy golf,ball pool, motorized mopeds, trampolenes,outdoor areana, table tennis,canoes,tennis courts, large garden areas, running track etc!
Everything a family could need, and being all inclusive makes it all the better, icecream, pop, burgers, chips, sandwiches, all free until midnight!!
The staff were extremly friendly and helpful,always cleaning up around you.
The food was extremly good, hot fresh and in abundance!Something for everyone, whatever your cullinary taste!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Medinland - April 2007
Opinion submitted in April 2007 by : Kim Jones - Bolton (88, 56, 52, 47. 14, 11)
Resort Rating: Poor
Accommodation Rating: Poor
My/Our Holiday Opinion:
Our party of 6 included a pensioner, 3 adults and 2 kids of 14 & 11 - and none of us would return on a freeby! We arrived on Sunday 8th April for a 2 week all inclusive break - and were back in the UK by Friday morning - 10 days earlier than planned.
Okay - so the weather was horrendous and that didn't help, but if you had somewhere decent to sit and relax, it would have helped a little. I mean - even a chair to sit on isn't a lot to ask for! The place resembles an old Haven Holidays Camp, the bedrooms sleep four but you have to live out of your cases as there isn't enough room for your clothes (and there were only two in each of our rooms!)They were obviously designed for two single beds, or one double - but two queen size beds doesn't leave you enough room to swing a cat - and they could do with a serious update.
Oh - and forget sleep - you've no chance! This has got to be THE noisiest place I've ever stayed in, and the parents in general have absolutely no control over their kids, who have no respect for anybodies wishes.On my final night of this endurance test, I had to ask a child of about 6 years old to please stop skating up and down the corridor as it was 3.50 am!!
The only decent part of the hotel was the food - and to be fair, the staff, but the entertainers just couldn't entertain, and activities were at best limited. Unfortunately our days and evenings were spent in what can only be described as a canteen with a stage, having nowhere else as an option, apart from the reception bar of the Hotel Neptune where you had to negotiate the slippery pool area in the rain, to gain access.I believe the guests we left behind will now be basking in sunshine - well they're welcome to it - at least they might just get some rest in the day!!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: first choice - 2007
Opinion submitted in July 2007 by : tom flaherty - lonon (27,26,7,2)):
Resort Rating: Very Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
the club mac resort was very good the only thing thats lets it down is the brits who holday there but even this is not that much of a problem as you just go with the flow you wont have any problems.il go through all the catergories for you
FOOD
excellent food good choice always hot and even if you dont like the food theres always burgers ,nuggets and chips availible all day.if you miss breakfast you can make cheese and ham toasties in the foyer of jupiter all together i would give it 4/5
DRINK
good didnt think it was watered down saying that never really got drunk but was ok had to queue a bit but nothing serious 5 mins max
ROOMS AND HOTEL
excellent very clean.lifts ok except someone kept on spitting on the buttons in one scum bag.rooms ok bit packed but you only sleep there get the tv if you have kids 17 euro for a week and you get all brit channels plus cartoon network,sky movies and sports brill when your chilling from the heat.staff are excellent very polite and helpful also air con in the room back balcony door needs to be closed for it to work. the lock for the patio doors are on the end two bolts
POOLS
good except poeple reserving from 7 am,try going to the childrens village pool tere always got space so you wont miss the rays
ENTERTAINMENT
good although some was a bit ropey bingo good prizes 300 euro for a line 900 euro for a house but it is 2 euro for box or 12 euro for a strip.loads going on during the day
good hotel only down side to many poeple i would give it a 7/10 and probably wouldnt go back
p.s if you have a teenage daughter i would be careful as there were loads of hormones going round LOL :-)
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: cheap holidays - 2007
Opinion submitted in June 2007 by : sarah 41 kenny 47 beryl 66 danielle 16 megan 8
Resort Rating: Excellent
Accommodation Rating: Excellent
My/Our Holiday Opinion:
we arrived in the afternoon hotel looked beautiful in reception we checked in and went to the bar outside to cool off after the drive and to get something to eat, i thought aahhhh kids there were tons of them. We ate then went to unpack, before finding are bearings this place is huge. There are nine pools you can use as the three hotels are all on the one complex, hence the hundreds of children. As you get used to the place you see why there are so many kids there. Its like butlins in the sun. i would recommend these hotels for families, but not for couples or people who want a quiet holiday. After reading some of the reviews on here i thought it sound like hell. But we all enjoyed ourselves, you make your own fun.
We hired a car so we got around the island quiet alot there are some beautiful places to visit. We couldnt fault the food they cater for every taste in the resturants, my waistline expanded with all the cakes and ice cream over the week, my daughters enjoyed everything from the food, the kids club, swimming, trampolines, bikes, padellos, bouncy castle, etc. My mum loved the peach snaps and lemonade (she drank enough of them ) lol.
We made friends with a couple who run the pub accross the road (the Queens). JJ and Sue, we even went out for drinks with them one night. if you go there say hello for us from sarah + kenny from liverpool.
Anyway back to the hotel the maid came every day apart from sunday to clean the room.
you have a tv in room with sky tv if you find the time to watch it for a small charge.
The staff are very pleasent nothing is to much trouble, if they can help you they will.
You have a card to get in to your room you also use it to work the lifts.
There is something for everyone at this complex no matter what age you are my children are 16 + 8 i never heard them say im bored once which to me means happy kids = happy adults i would love to go again with them.
while your here travel to magaluf to the water park the slides are really good as the one oppersite the hotel is only small.
There is a market on in inca its huge you need a day to get around it my daughters had there hair braided they charge 30 euros i hagled and only paid 20 for each of them.
Palma is very beautiful the cathedral is amazing to look at.
Its nice to pop down to the shops in alcudia its a nice walk about 30 mins, drive or get a taxi back or horse and cart.
Theres some lovely bars and pavement cafes here too. Anyway were back to work now and saving for our next holiday in october, dont know were to go yet but hope we have as much fun as we did here.
Best wishes,
Sarah + kenny (Liverpool).
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (Cosmos Direct) Cosmos -sept 2006
Opinion submitted in May 2007 by : dave - jenny - london (plus 21 friends)
Resort Rating: Poor
Accommodation Rating: Poor
My/Our Holiday Opinion:
Too many faults to mention with this hotel, not so much the decor, its a multi storey spanish hotel, but more the staff and food - both really bad. The service in the hotel and many of the shops and restaurants on the island leaves a lot to be desired. they all treat you as a cash cow to be milked from the minute you step off the plane until the minute you get back on.
Oh and take plenty of mozzie spray as Alcudia is built on reclaimed land (swamp land) thats why there are so many canals around there draining the swamp water.
trying to think of something good to say about the place, have to get back to you in a few years while i think of something. (maybe when they sort it out) and treat people with a bit of respect!!! by the way yes i am disgruntled, me and 21 others.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: First Choice- Sep 06
Opinion submitted in February 2007 by : Kim, Emily and Megan 31,10,7
Resort Rating: Very Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
To keep this brief, please dont be put off by the negative reviews. I was so scared when i read the stuff on review sites about this holiday resort.
We had a ball, the accomodation was clean and sufficient to sleep and shower in.
The food was varied and delicious, even my fussy eater never went hungry. and there are healthy options too, i managed to stay on my diet and lose weight while there.
Didnt have any problems with the lifts at all.
The pool were cleaned nightly and i never had any problems with unsupervised kids.
The kids club reps for the travel operator and hotel were fantastic.
Beach about 10 mins walk, port about 20 min walk and the old town and market were about a 30 min walk.
Staff in hotel great, constantly picking up stuff brits just left on floor/ tables. I never heard a single person even try and thank any of the staff in spanish, which i find appalling.
The only negative experience we had was when we ate OUT of the hotel. We ate out one night in the port and 8/10 of us had tummy upsets til the next day.
It did rain one day but all we did was simply pay for the TV to be put on and had a lazy day in the room which after a hectic week the kids didnt mind at all.
Go, and Go with an open mind.
It is great
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: first choice - Sept 2006
Opinion submitted in November 2006 by : shirley anderson, (66, 68)
Resort Rating: Very Good
Accommodation Rating: Excellent
My/Our Holiday Opinion:
we stayed in jupiter for a week in september 2006, and have no complaints at all.
it is clean, attractive, and well maimtained. the staff are quick, cheerful, polite and helpful. the rooms are clean. we had two double beds in our room - something i've never seen before on a package holiday. the evening entertainment is varied. some good, some you could take or leave, and there's the bingo twice a day. loads of things in the complex to do and competitions to join in all day. children, teenagers and adults each have there own clubs. we had no trouble getting sunbeds, we weren't fussy where we sat. with nine pools and then games, who cares? we had no trouble with lifts, and if we asked the cleaner for towels we got them. the food is good. there are up to ten different menus for the evening meals, so no need to eat repetitvely. five menus at lunch besides the brilliant snack bars and fruit bars. no queues at the drinks bar because no time is taken up charging. kids and adults can help themselves to soft drinks and water.
the grounds are pretty. the icecream is to die for. you get nothing like it here.
the beach is nice, not crowded at all. the hotel bus runs free every 30 minutes up to 5pm, or it's a 10-15 minute very attractive walk along the canal. we found the drinks outside the complex expensive.
we liked it so much, as soon as we arrived home we booked up to take some of our young families there next may. our kids will behave, and we will clear our rubbish away into the numerous bins provided for the purpose.
the only downside to this complex is the way the brits sometimes behave. we found nothing to moan about.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: first choice - Sept 2006
Opinion submitted in October 2006 by : shirley - banbury (66, 68)
Resort Rating: Very Good
Accommodation Rating: Excellent
My/Our Holiday Opinion:
Jupiter Hotel
we stayed here in september 2006
the good things about club mac jupiter hotel - there are about 8 lifts. the staff are positively polite, cheerful and helpful. it's kept very clean both upstairs and in the public areas. the food is excellent, with a wide variety of choice every mealtime. up to ten menus at night for the main course, five at lunch time. the deserts and salads are good. there are bar snacks of burgers, hotdogs, kebabs and chips, and big baskets of fruit all day. you can eat and drink 24 hours a day. the kids can help themselves to soft drinks and water.
the 9 pools and surrounding area are well maintained. information easily accessible, with games and entertainment all day and up to 11pm.
the bar queues go down very quickly, no paying holdups! and they do queue in line so everyone is served fairly.
the bedroom we occupied had two double beds and two comfortable armchairs - something i have not seen in other holiday hotels. nice balcony with a lovely view but small.
we enjoyed it so much that we are going again next may - with our family and a couple of children, who WILL be supervised. and we WILL put our rubbish in the many bins provided.
the only downfall was the noise downstairs, which we got used to and we stopped hearing it on the second day. we found it quiet upstairs on the seventh floor.
we can't wait for next may. i recommend this to any family. please dispose of your plastic containers and cups yourself.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (Cosmos Direct) Cosmos september -9th-16th 2006
Opinion submitted in October 2006 by : paul,kath,ben 34,29 and 2yrs old
Resort Rating: Good
Accommodation Rating: Below Average
My/Our Holiday Opinion:
well to start with we read the reviews on here before we went so had an idea what was in store!
firstly our journey out was delayed then on arrival we waited an hour for our baggage-believe it or not some people waited 4 hours!!!!.anyway got to hotel-we had been put in the saturno so went to check in,it was now midnight and there was a boy on reception alone dealing with a long line of tired and irritable people-half an hour later we checked in and went to find our room-now things do go down hill-we waited for the lift with all our luggage ,3 lifts by the way-1 not working the other 2 do what they like! half an hour later we get to the 5th floor and the corridors obviosly hadnt been decorated for 30 years or so-we looked at each other and opened our door-my god what a shock-the room was tiny and basic and the bathroom was awfull-sockets hanging of walls,missing tiles and dirty as hell!!!
anyway we were so tired we went to sleep-nowhere for bens cot though so he slept in the next bed! the next day was sunny so went down for breakfast-not bad-you can usually find something to eat-which was the case all week really,some nights they had good carverys on too but a lot of the food was repetative and not nice! we headed for the pool and found some beds-it does get busy and we found some people were getting up at the crack of dawn to get a place!-we planned tistrip out of school holidays to try and avoid it being busy but this wasnt the case-kids everywhere!
the sun,mon,tues,wed,went ok then thurs the thunder storms hit and things turned into a nightmare-up untill now although it was busy people were spread out over the complex but due to the storms everyone was concentrated in side and it was terrible,kids running wild-teenagers getting drunk,you couldnt walk anywhere it was crammed and this went on through friday too but lucky for us on sat the sun came back but we were going home!
to sum up-its cheap, food not bad, accomodation poor-saturno anyway-no where near a 3 star, alcudia itself is nice especially the port area and would probably return but never to jupiter saturno even if you paid me!
and to finsh the graffiti on the back of a toilet door said it all really-it read "everyone at this hotel are council estate chavs" and how true that was! good luck.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: travel counsellers sept 2006
Opinion submitted in September 2006 by : michaela woods-ipswich (43,38,12,7)
Resort Rating: Very Good
Accommodation Rating: Average
My/Our Holiday Opinion:
weve just got back on the 19/09/2006 from staying at the saturno hotel one of the 3 hotels on the complex and have got to say we found it to big and a little unpersonalised but there was a lot of people there ,we worked out on average 160 rooms in each hotel x3 a lot of people but generally speaking the hotels were quite good ,The saturno i would say was the most one needing to be updated .The jupiter was the most updated then The marte .
we found that there didnt seem to be that much going on for the children especially the older kids i felt that they only thing my older boy did was playing pool every night which you had to pay for .The room we had was on the 9th floor and the lifts could be a pain at busy times and we found the kids were going in and pressing the buttons to stop at every floor very annoying,also one day when we had got in the lift someone had kindly kicked the mirror in and it was smashed on the floor. I reported it to the reception it had been taped up when we went back in later on .When we left on tuesday this hadnt been replaced i cant believe that theres idiots that have to do these things to other people's property.We went to the waterpark opposite the hotel saturno on the monday and really enjoyed it ,we came out at lunchtime and went back in after ,they stamp your hand.
Overall we enjoyed are time hear but personally wouldnt return in a hurry.Generally speaking we think the resorts needing some overall maintenance to bring it up to a higher quality the lakes and kids area at the bottom definetely needs improving.Finally i would say the food is good in the restaurants but the snacks throughout the day get a bit boring chips with everything i think we wont want to see them for a while ha ha.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Travel City Direct - Sept 2006
Opinion submitted in September 2006 by : 35, 60
Resort Rating: Below Average
Accommodation Rating: Below Average
My/Our Holiday Opinion:
We have just returned from the worst holiday of our life. This is not with disrespect to the staff, who staff were constantly trying to clean the hotel from the clientelle who seemed to trash it every evening.
This all inclusive hotel is like a holiday camp mixed with a Workingmen's Club.
If you are a couple do not go to this hotel. This hotel is for large familys only.
Our sleep every night was disturbed with drunks outside, people skinny-dipping at 5am, couples arguing, and children playing football in the corridors! There need not be any walls up, as they are wafer thin and you can hear EVERYTHING.
There were two free buses, which were useful, one to the beach and one to the port on an evening. Take advantage of the evening and escape the chaos.
If you like a quiet holiday, and have well behaved children this hotel is not for you.
We saw entertainment two nights, and it was good, from what we have experienced at other hotels, but we couldn't stand the bedlam in the hotel anymore, and escaped to the bars nearby!
Upon return we have checked their website, the reason the hotel is overrun by children, children are free in September. Don't bother paying your taxes to pay for schools, all the children are in Majorca and at this hotel!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: first choice - sept 2006
Opinion submitted in September 2006 by : mark miller 38
Resort Rating: Very Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
once we arrived at the hotel jupiter it was bigger than expected.at first the all inclusive idea was very appealing but after 1 week it started to wear very thin. the menu in the restuarant was very repetitive and sometimes it was hard to find a choice that hadnt been on the menu two days ago.
we headed out the hotel for the last week to get some food that we would enjoy. the staff at the comlex are very friendly but its the holiday makers that make this hotel a litter hazzard. drinks and litter all over the the place and you could see the disgusted lok on the poor staff who had to clean up after all the british tourists (so shameful).
this would be great for a weeks holiday but two weeks it was getting a bore and i was finding that quite a lot of guests were going out for some entertainment.
the weather was hot apart from two days of overcast and a monsoon of heavy rain was had thunder and lighting to adfd.
the beach was excellent and so was the waterpark next door. (enjoy)
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: first choice - Sept 2006
Opinion submitted in September 2006 by : david white 39,31,11,3
Resort Rating: Very Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
just returned from a two week break at club mac in alcudia. As it was our first holiday abroad we were pretty terrified after reading the reports on here about the complex. But we all reallly enjoyed ourselves.
I won't lie to you. We arrived on Saturday at about mid-day, checked in but was told our room wasn't ready. This wasn't too pleasing as we were all tired. Went back to reception about half hour later and got our key card. Went to the room and was pleased with the size. Nothing elaborate but comfortable. The 2nd week they were offering an upgrade to family accomodation. I would definetly recomend trying to get a family suite as the space is much more appealing.
The food as previously mentioned was a bit repetative but with so many mouths to feed there was more than enough to go around. I would reccomend to use the show cooking area. You know for definite that the food is cooked freshly. If you like pork you will love the food. DONT TOUCH THE MUSHROOMS UNLESS YOU LIKE MUSHROOMS NOT TO TASTE LIKE MUSHROOMS. We found that the childrens section never had a lot to offer, so our daughter lived on salad, crisps and yoghurt most of the fortnight. (she didn't complain).
The pools were very clean both in and around and i also noticed that from about 6am the staff were jet washing most of the paths. Gardens were immaculately kept, rubbish was to a minimum apart from after the evening entertainment. But most of that was through no fault of the cleaning staff but some lazy holiday makers who couldnt be bothered to take their rubbish to the bins. The cleaners had more than enough to do.
The maids were excellent. The one that done our floor (3) (vero was her name) was excellent. I urge anyone if they are happy with the service of the maid to leave a tip at the end of their stay.
We were all ill with sickness and diahhorea but all we could put that down to was the water. DO NOT USE THE ICE CREAM SCOOPS IN THE RESTAURANT. USE THE SPOONS INSTEAD!!!. The illnesses only lasted one day and didn't really interrupt our holiday.
Entertainment spot on. Bingo wicked. Great prize money. Alcohol runs freely but we didn't see any one take advantage to the point that they were 'typical british lager louts'.
All in all a great holiday. Would definetly recomend to anyone with children of all ages. We will be going back in a couple of years but hiring a car next time as there was so much to do on the island but unless paying out for coach trips there wasn't a lot you could do.
Excellent all round. Club mac. We will be back.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: med hotels - Aug 2006
Opinion submitted in October 2006 by : deb and stev 38 47 19 15
Resort Rating: Average
Accommodation Rating: Below Average
My/Our Holiday Opinion:
we stayed at the saturn in august there was nothing for my daughter to do she was so feed up all the other teenagers were useing foul language well there parents just left them to get on with it .
food was very much the same every night .
Room was very poor and basic.
ALCUDIA was a very nice place but this hotel a no no and no i would never go back there.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: first choice aug 2006
Opinion submitted in October 2006 by : the wood family 15 45 47
Resort Rating: Very Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
After reading the reviews before we went we didnt know what to expect. On arriving are first inpression was that the complex was very clean and looked very nice' the rooms were cleaned every day, and there were always cleaners on the go in and around the hotel. what we did find that the holiday makers had little respect for the hotel,i.e. dropping food and rubbish, there was no need for this as plenty of bins were provided (shame on you)it made us ashamed to be british, we also found that a lot of the parents allowed there kids to run riot, as long as they were boozing didnt matter what the kids were doing, espeically in the evening and late at night running round the corridors and getting woken up.It was a very noisy hotel and the entertainment was not very good ok if you have kids, but nothing for teenagers, so ours was bored in the evening, we counted 9 pools which were always clean but too jam packed sardines come to mind so we would often go to the beach which is great a sunbed would cost 3 euros and a free bus took you there but you could walk it.
The food was excellent plenty of choice you would never go hungry as food was available from 8am till midnight ther were picnics available but only if you booked an outing with the hotel. We did book one trip what a rip of it was for the inca market which is a nice place to go but it cost 20 euros each it was half an hour away and we only had 2 hours there,not enought time as the market was huge. If you like markets go to the old town on a tuesday its about half an hours walk or 4 euoros by taxi well worth it be carefull they do try to rip you of with very high prices but barter them down which is fun.
Would we go again: probebly not too noisy. too packed, have been to better hotels.Not a bad hotel overall if you have young children.But Alcudia is a lovley place to visit.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Fleetway Aug 2006
Opinion submitted in September 2006 by : Byrnes 42, 35, 11, 7 & 5
Resort Rating: Good
Accommodation Rating: Excellent
My/Our Holiday Opinion:
Our first comment is do not book with Fleetway travel we booked 9 months in advance and less than 3 weeks before departure they wrote to say they were going to change our resort. Under their terms and conditions we refused and asked for a refund on the phone many times, by email and letter. They effectively refused and after a week said they had managed to get another room from another operator. All very stressful and took the edge off looking forward to our holiday.
First impressions of the hotel were not accurate for us. On arrival we found the Saturno poolside littered with cups and the tables by the pool sticky. (all of them) We soon realised this was not the hotels fault, its a combination of it being the coolest/windiest part of the complex and the brits being lazy. The staff were doing their best.
The room was clean and well-maintained. The food was out of this world. Only negatives were that we thought the boats on the lake were inclusive (at approx £6 per session when you have 3 kids it's not cheap) and that the evening entertainment was sometimes misleading. They had posters in the foyer apparently advertising visiting acts, when you went out early to get a table and waited with anticipation it was a great disappointment when it was just the hotel's staff who weren't great with their circus performance.
You will have a great time. Very good hotel, rooms great, food great.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: First Choice Aug 2006
Opinion submitted in October 2006 by : Zoe -Grimsby
Resort Rating: Very Good
Accommodation Rating: Good
My/Our Holiday Opinion:
We have just returned from a two week All inclusive holiday at the Hotel Jupiter. May I add first of all that the entertainment and all hotel staff are excellent, they work so hard to entertain, keep clean and help you whilst you are staying there, which must have been such a very hard job. It was over crowed and we had to get up before 7am to secure a place by the small baby pool. The rooms are small and basic but you dont spend must time in them, they were tidied not cleaned daily and we had fresh towels daily.
The biggest down fall at this hotel were those guests that allowed themselves and their children to selfishly be noisey and extremely rude. You can hear everything in these rooms and the corridors were a constant noise of drunks and loud familes comming to bed at all hours most nights I heard familes shouting and banging doors until 5am!and this is whilst wearing ear plugs. Teenagers where permitted to hang around getting drunk and in our experience making a nuisense of themselves,we heard stories of children being left alone whilst parents left the complex or were drinking until all hours, and the mess that people made was completely unbelievable I would hate to see the state of their homes.
All in all our children had a fantastic time(age 4 and 2) all due to the club mac entertainment staff they worked day and night to keep guests happy.However I would not return to the Hotel Jupiter not because of the complex or the rooms or the staff but because of the people staying there.
The facilities at the complex are exceptional and the food was fine a bit repative towards the end of our 2 weeks but always fresh and clean and considering the resturant holds 780 people I feel they staff do a great job.
All in all do not go here if you are looking for a relaxing quiet holiday. If you like drinking and your children can still up until anytime that suits you and you love Butlins then this is the holiday for you.
Just as an extra note do not leave anything around the pool we had stuff stolen and heard of guest having money and other stuff taken to.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: first choice aug 2006
Opinion submitted in October 2006 by : rose scunthorpe
Resort Rating: Good
Accommodation Rating: Good
My/Our Holiday Opinion:
well what can i say about this hotel
set in a large complex a bit like butlins with three hotels all of which you could use. set around a lake which did attract the moggys so take plenty of repellent.
it was clean and the rooms were cleaned daily
the staff worked realy hard to keep it that way, but the guests treated it with utter disrespect food on the floor emptey cups and ciggys, it made me ashamed to be british shame on them. there was no need for this, as plenty of bins were dotted all over the complex.the food was very good but got a bit bored with it by the second week. you would never be hungrey as food was available from 8 in the morning till midnight.
the entertainment for the kids were good but as we had a teenager with us he found it boring,nothing for them to do in the evening adult entertainment was just about non exsistent,apart from the usual boring bingo.
we counted 9 pools but they were very packed we know how a sardine feels, we managed to get a sunbed when we wanted one, but just to get to the pool or go for a drink, was a bind as there were to many beds set close together even the walk ways were choka, so we found ourselves going to the beach more, the sunbeds were 3 euros each to higher but it was worth it just for a bit of peace.
dont go on the inca market trip set by the tour operators, its a rip of, they charged 20 euros each for a short bus ride and we only had 2 hours there not enougth time to get round, be carefull if you do go,the stall holders try to rip you of with over priced items but the bartering was fun.
the old town is a better bet for a market, set in a castle and only a twenty minute walk away, or 4 euros by taxi, if you dont want to walk. we enjoyed this a lot. would do it again.
this hotel was the loudest hotel we have ever been to, with all the unruly kids doing what they want while the so called parents were getting drunk.
the beach was a short walk away but a free bus was provided.
we have been to alcudia 4 times now. over all we did enjoy the holiday but we would not choose this hotel again. dont be put off going to alcudia as it is a very nice place to go. would choose a non family hotel next time or a smaller hotel as the noise levles were just to much.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: First Choice August 2006
Opinion submitted in September 2006 by : Colin-Banbury group of 20 between 4yrs and 50yrs
Resort Rating: Very Good
Accommodation Rating: Good
My/Our Holiday Opinion:
Arived early hours of Sunday Morning, first impressions good, had booked family room for my 5 a little small for what I expected but adequate, clean, tidy, 2 balconys, 2 TV's no bath just a shower although this did not cause a problem.
The hotel had everything that the brochure said. Lots of entertainment througout the day and evening through to around 11.00pm. Main bars open until midnight food available 24 hrs and for first choice customers there was a bar open until around 5am in the morning (not quite 24hrs but I didn't think the early closing was a problem all my group had had more than enough by then).99% of the staff were pleasant and helpful and attempting to keep everything clean and tidy all day and night.This is a big complex with a lot of people the staff did well.
Ideal groups, and families not for a quiet peaceful holiday, elder couples (no kids) and the romantics think twice!
Although on the edge of the resort everything outside of the complex, beech, shops and bars if you wanted to wander were no more than 10 mins walk away.
I noted some people have in the past moaned about geeting sunbeds, this was never a problem for us and our group was of 20 people.
First Choice reps were very accessible and Helpful.
Thanks for a great holiday!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: eclipse direct - August 2006
Opinion submitted in September 2006 by : Taylor-Worcester (43,41,40,39,36,38,11,10,8,7
Resort Rating: Average
Accommodation Rating: Average
My/Our Holiday Opinion:
We visieted this complex 5 years ago for 1 wk and had a really good time, entertainment was very good, food fine with no problems. We have just arrived home on the 31st august and i would not go back again even if it was free. It is like a giant childrens club except there is no body looking after them.
Adults do not care what their children are up to. I got in the lift,at around 12.30 am and i asked a young lad (13)if he had been drinking, and he told me he was of his face drinking vodka and that both his parents were drunk in bed.All the family were from Liverpool and if you read this you should be ashamed of yourselfs.we found this a real big problem. The bar staff were pretty good at not serving younger ones but this did not deter them as the went over the road to the supermarket and brought alcohol back into the complex.
I didnt have a problem with the food but like all hotels it gets a bit boring after a while.
Day time was good but we tried to escape the complex at night all the entertainment was done through the reps some good some poor.
I havent spoke to a single person through out my 2wk stay that have a good word to say about this hotel many of them like us couldnt wait to get home.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Aug 2006
Opinion submitted in September 2006 by : 42, 35, 11, 7, 5
Resort Rating: Good
Accommodation Rating: Excellent
My/Our Holiday Opinion:
We booked this holiday 9 months in advance with Fleetway travel, but would never book with them again. 2/3 weeks before departure they wrote saying they were going to send us to another resort instead. We refused and asked for a refund but they effectively refused saying they will still hoping to get us a room in the original hotel. They just would not refund us despite many, many requests and in writing. Eventually, after over a week they finally rang to say they had bought a room from another operator. We did get to go but it definitely took the edge of the holiday for us. We would never use Fleetway again.
The holiday itself was fantastic - although our first impressions were not good. We found that all guests are dropped and collected from the Jupiter meaning you have to transport cases around the poolside when it is busy. The pool at the Jupiter was also littered with empty plastic cups and the tables were wet and sticky. We later found that there was little the staff could do about this as it was very windy around that pool and the lazy guests just could not be bothered to put the rubbish in the bins, so cups, empty and full flew all over the place. On our first visit to the bar the barman also asked for a tip, we found this rude after overnight travel and children who needed a drink.
Food was fantastic and hardly any queues at the bars. Rooms clean. Downside was the entertainment, some evening shows seemed to be advertising professional acts only to lead us to be disappointed when it was their own staff again. If we'd known we would have gone out.
So many people had told us how fantastic Alcudia is, although we can see the attraction to a degree we found the resort was not what we thought it would be. We have certainly been to nicer resorts.
Inca market is well worth a visit, but get your own way there for a third of the price, bus stop is at the side of burger king and takes you right there.
You will enjoy it.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Fleetway Travel - Aug 2006
Opinion submitted in September 2006 by : S Arazi (6 adults 31-39; 5 children 1, 2, 4, 6, 11)
Resort Rating: Very Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
We have just arrived back from hotel Jupiter. We were not quite sure what to expect after reading the mixed reviews, but we were all very pleasantly surprised at the level of service provided here.
Cleanliness - we always found the rooms and pool areas to be clean. There was sometimes a build up of rubbish left around in the snack areas or bar areas, but there were staff trying to tidy up, and this problem is simply down to some customers being too lazy to put their own rubbish in the bin (and there were plenty around)- not the fault of the hotel really. I also don't understand why people complain about pools being closed to be cleaned - would they rather the hotel leave them open and dirty??!!
Rooms - the rooms are small, the bathroom smaller, and the balcony even smaller still. If you go on holiday to sit in your room all the time then maybe this isnt the place for you! Otherwise it didn't bother us - it served it's purpose.
Food - gosh there was sooo much food!! How can people say it was just burger and chips everynight? There looked to be something for everyone - if you want burger and chips every day you could do this, but otherwise the restaurants had different meat, soup, pasta, pizza, grilled meat, fish, rice, potato and vegetable dishes every day. (Choice didnt look too good for veggies though). If you can stomach it you can have 5 courses all with something different. We were there for 2 weeks and I have to admit that even though the variety was good I was getting a bit bored midway through the second week - but I also find this on self-catering holidays, as it seems like every restaurant seems to have the same menu!! Also, because the place is so busy it means that the food was not hanging around for a long time. Not one of the 11 of us had a stomach bug whilst we were there.
Entertainment - we did not really use the day entertainment/kids clubs etc. The night entertainment was a little disappointing for us (apart from the mini-disco), and this was probably our main letdown with the hotel.
Queues - We were in the Jupiter hotel and we did see people queuing for supper on some occasions. As a pointer - we just walked round the corner to the Marte hotel and sat down straight away - no need to queue!! We also used to go down to the pool at about 9.00 and never had any problem finding 11 sunbeds or space to put them - and we were in peak season! We did prefer the pools by the Marte/Saturno to the Jupiter pools though. The lifts were sometimes a problem, but you are going to get this at all large hotels. It would also help if people on the 1st and 2nd floors used their legs instead of calling the lift!
As a whole we had a great holiday. The hotel was not perfect by all means, but this is a 3* hotel after all - you can't expect everything to be perfect! It also seems to me that some of the main problems reported previously are not the fault of the hotel, and could be reduced by some holildaymakers being a bit more respectful of other people and their surroundings.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: 2 can travel - august 2006
Opinion submitted in September 2006 by : owens family - 34, 34, 9, 5
Resort Rating: Excellent
Accommodation Rating: Very Good
My/Our Holiday Opinion:
Just returned from the saturno hotel in alcudia, well what a wonderful surprise. We had read the terrible reviews about this all inclusive complex, but we really cant see why people run it down.
The staff were always helpful, good choice of food during the day and evening. Several bars and coffee machines in reception area. 3 entertainment sections, great swimming pools and loads of activities for all ages. There is a small park, a small fairground section, although you have to pay for each ride. Horse riding, only a 5 minute ride though around the small lake for 4euros, not an hour like they lead you to believe. Table tennis, pool/snooker, mini golf, boating lake which is free in the morning but 12 euros in the afternoon.
The staff were always cleaning inside the hotel and around the bars. Rooms were cleaned and fresh towels were left every day. The bathrooms were in need of an update but everything was clean and worked as it should. The corridors were in need of a little tlc but who spends anytime in the corridors. Lifts were a little busy and seemed to take some time but never waited more than 5 minutes. Walking up the stairs is not recommended, specially if your on the 9th floor - phew.....still recovering.
Alcudia is about 15 mins walk away but easy to get to and has a good choice of shops and retaurants. Beach is only a 5-10 minute bus ride away but a free bus picks up every 30 mins, last bus leaving the beach at 5.30.
We would definately return to this complex. If you are having doubts about going then dont, youll have a great holiday, trust me. Our children are already asking when we can return.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: dedicated hoildays
Opinion submitted in September 2006 by : Deverson=Maidstone=(49,47,16,13,)
Resort Rating: Very Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
We have just retuned from our second holiday to the Marte complex last year we went in June and i was concerned that August would be ques,ques,ques but not at all.
All the outside bars were open and if you wanted a snack you could get these easily,snacks were a bit repetetive but the jacket potatoes were great
Food in genral okay
Rooms clean very basic but you only sleep in them we were on the 9th floor and i was worried about the lifts not a problem could get busy at meal times and when everybody wished to go to bed but you got wise to that
Sunbeds forget them unless your a sado that wants to get up at the crack off dawn and sit with your towels waiting for the man to unchain them, yes they had to chain them up so people wouldn't get them at 2 in the morning, we found sitting in the chairs around the bar area just as good away for all the noise of the pool but close enough to have a dip
Evening entertainment some good some bad the Bee Gee's evening was great
We went to the Pirate show cost us 213 euro but worth it the show was good include coach a meal and free wine etc
We found this holiday to be value for money if you are thinking of going try dedicated as chid prices go up to 16.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: First Choice August 2006
Opinion submitted in August 2006 by : Lisa - Lancashire (35, 32, 10, 7)
Resort Rating: Very Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
When I booked to go to the Jupiter Hotel, I decided to read some reviews to get an insight into what our holiday was going to be like. After reading them, my husband and I had some major reservations because the reviews were very negative.
After spending 2 weeks there with 2 children, I felt compelled to write my own review so that I could hopefully set the record straight and ease the minds of anyone who has read some bad reviews and is booked to go to the Jupiter in the future!
We absolutely loved our holiday.
Our twin room was quite small but very clean. The wardrobes were big enough for 4 people's clothes. The air conditioning didn't smell as I had previously read and was an absolute godsend. The rooms were cleaned every day and the towels and linen changed regularly. One day, my son accidentally smashed a glass in the room and after reporting it at reception, a maid was with us within 5 minutes cleaning the broken glass. We always had a good, peaceful nights' sleep and did not experience any loud, rowdy behaviour by other guests.
We were on the 4th floor and so often walked up and down the stairs but on the occasions that we took one of the 7 lifts, we never experienced any problems with waiting for them. There were a couple of occasions when a lift broke down but the engineer was there quickly to put the problem right.
The food was good and there was plenty of choice at each meal. We didn't experience any waiting for tables and usually walked straight to one at every meal. We like to have our lunch at 12 - 12.30pm and dinner at 6 - 6.30pm and the restaurant was always quiet at these times. If you like your meals later, then sometimes guests did have to wait a couple of minutes to be seated which I don't think is a major problem considering how many guests it has to cater for! At these times, the staff were well organised, clearing tables quickly and the head waiter would show you to a clean table as soon as one was ready.
After the first week, we found that going to the restaurant for 3 meals each day was a little restricting and so during the second week, we had our lunch in another area which provided jacket potatoes, salad, burgers, chicken wings, sausages and kebabs. This was a busy place with a constant supply of hot, fresh food. The cleaning staff were continuously clearing tables and making sure the floor was free of food.
I can't really think of anything negative to feedback about the Jupiter. The only downside was the sunbeds. People were reserving their sunbeds as early as 4.00am and so very often, there was no room round the pool. However, as we were leaving, a new policy was introduced whereby the sunbeds were only available to guests after 8.30am and so this should help resolve the problem in the future.
Finally, the First Choice reps were excellent. We were met off the plane and shown to our coach. They were always visible in reception and had their own desk. They were always on hand to answer any questions on excursions or the best way to get to town or shopping areas and were informative after the airport security scare in Aug 06.
The Jupiter is a busy, family hotel with plenty to do. I'd recommend it!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (Cosmos Direct) Cosmos- August 2006
Opinion submitted in August 2006 by : steve- watford (28,25,9,6)
Resort Rating: Very Good
Accommodation Rating: Good
My/Our Holiday Opinion:
We have just got back from club mac and it was brilliant.There's always loads of activities for adults, teenagers and the younger children during the day.The kids clubs are great our kids really enjoyed them and it gave us a couple of hours peace.The food is pretty good but the only complaint i had about it was that it was a bit repetative,but it was nice. In the evening there's three lots of different entertainment,we mainly went to the circus stage which we thougt was the best out of the three,the jupiter stage has a film on every night for the kids.There are seven swimming pools which are all kid friendly with seperate shallow bits.We had a really great time and would recommend club mac to anyone who likes a good laugh likes a drink and with young kids or teenagers.
WE WILL BE AT CLUB NEXT YEAR.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Travel City Direct - August 2006
Opinion submitted in August 2006 by : Paula Croucher - Maidstone (40, 14, 12)
Resort Rating: Excellent
Accommodation Rating: Very Good
My/Our Holiday Opinion:
We arrived back from holiday yesterday. We stayed in the Jupiter which we found to be a very clean hotel. The maid came and made our beds every day and the rooms were spotlessly clean. Waiting for lifts was a bit of a problem but we were only on the 2nd floor so walked up and down quite a bit.
The food in the hotel was really nice, plenty of choice and available for almost 24 hours a day, so there was no excuse for going hungry. The puddings were very much the same each day but when you have to cater for so many people then you can't really expect fancy individual cakes every day. I would have like a piece of apple pie and custard though - yumm - but no luck there. The snack bar in the jupiter was well maintained as well. There was always a constant supply of hot food, albeit the same each day, but the jacket potatoes were really nice and so were the kebabs.
Plenty of choices of pools to take a dip into, and they were only closed during the evenings, never for any full days. Getting a sunbed was a problem (some people were putting towels out at 4am) but to be honest with you I was quite happy to sit in a chair and read my book or newspaper in between being in the pool.
Although we were there at the beginning of August, we had quite a few over cast days which was a bit of a downer and a couple of thunderstorms which was unexpected.
The entertainment at the Circus stage was really good, bingo was played each night from 9pm and then they had a show from 9.30 pm or thereabouts which was generally of a very high standard, the bee gees tribute act was exceptional.
I felt that the site was very safe for children, my two would generally be with friends around the complex of an evening without any need for me to be concerned for their well-being.
During the night when we were in bed, I did hear some adults/children shouting in the corridors which I know upset some other quests.
There was quite a bit of rubbish around the pool area but this was not the fault of the Club Mac staff, they were always coming around with their bins and clearing up, but the general public who could not be bothered to put their rubbish in bins when they had finished eating or drinking!!
In respect of the mosquitoes, my children both got bitten this year but they left me alone (maybe they didn't think I was tasty enough) hehe.
I would definately recommend this holiday to families or groups. If you find it easy to make friends, then it is ideal as a single parent but I did find myself on my own quite a bit - but a VERY enjoyable holiday anyway.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: holiday city - july / august 2006
Opinion submitted in August 2006 by : caroline - rotherham ( 2, 8, 12, 14, 17, 29, 33, 35, 40, 59, 60,)
Resort Rating: Excellent
Accommodation Rating: Very Good
My/Our Holiday Opinion:
Just come back from club mac complex once again as this is my second year running there, there was alot of inprovements from last year some really good some not so good but overall my holidays there have been FANTASTIC and i couldn't wish for a better holiday.
Whether you want an energetic holiday or just laze around its great for both, they have tennis, table tennis, crazy golf, aqua arobics etc all free some just require a deposit.
Food, drink, ice creams etc excellent. Rooms are very clean, beds are so comfy you can't get out of them in the morning. Air con brill and couldn't live without it.
You can hire a safe, fridge, playstation & sky tv to entertain the kids while you get dressed.
Internet access for a euro in reception.
Lifts are bad because parents don't stop kids pressing every floor (wouldn't be a problem otherwise).
club mac team learn you & your kids dances to different songs & they are great, we will have some really good memories from those songs & dances.
lots for everyone to do.
There was 26 of us this year & 19 last year & we all enjoyed it so much.
so if your thinking of going we all defo recommend it to all.
Alcudias beach & harbour are beauiful.
Recommended pubs for all the kids & karoke lovers - Paccos (fantastic for quiz & karoke lovers), Peach pit (fantastic for the younger kids if they like fimbles, bob the builder etc).
ALCUDIA OVERALL BRILL.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: first choice - july 2006
Opinion submitted in September 2006 by : jenna, darlington
Resort Rating: Very Good
Accommodation Rating: Below Average
My/Our Holiday Opinion:
this hotel was very dissapointing. we stayed in the jupiter of the club mac, altogether the three hotels had over 4,500 guests and it was no near big enough. If u get up after 8-9am u cant get a sunbed.
there is two pools which is ridiculous considering the amount of guests. Several days out of our holiday the pools were closed because parents were letting young children in the pool without waterproof nappies and the kids were going to the toilet in the pool which meant it being cleaned then closed for 24 hours. the pool areas were covered with insects because people were getting food not eating it and leaving it on the floor and it was not being cleaned up. The lift to our hotel room had the same burger on the floor for three days, the tables which u drink at were constantly a sticky mess and i never saw one person clean them the whole two weeks.
The rooms could do with updating and if your a family of four the rooms are nowhere near big enough and our bathroom had lots of mould. our bedding was changed once in a fortnight and our towels were not changed for five days, and then they were only changed because i tracked down the maid after reception said i had to find the maid myself and ask her. The maid showed me a rota which she said could not be altered, after causing a fuss she eventually changed them. the second time we wanted them changing we left them on the bathroom floor as it again had been five days, when we came back to room the maid had picked up the towels and put them in the wet bath and gave us no clean ones.
The food in the hotel is of a low standard, breakfast was ok as u cant expect an english breakfast daily in spain it was nice to try other things but it was often cold. Throughout the day burgers, hot dogs and chips were available but they were really poor quality and did not even taste like meat and were left out all day for flies to sit on it was only replaced when it ran out. the lunch time menu in the restaurant was probably the best meal of the day as it was mostly locally caught fish so if u dont like fish u wont be pleased. The night time dinner was the worst the restaurant is so overcrowded and the waiters are hovering around ready to take your plate the minute u put your knives and forks down, the food was strange like one night it would be bolognese with pilau rice and the next night curry with spaghetti?????none of the dishes complimented each other and all of the food was bland. we\paid to go all inclusive but ate out every night nearly. the drinks were ok although must be watered down because it was impossible to get even tipsy on them. the location was ok, right next door to a water park but it was about 20 minutes walk from main pubs and beach.
the worst bit of the hotel was the other guests, we were on the sixth floor and children would be left to roam the corridors making noise, playing football etc from 6am which was so annoying they were knocking on peoples doors and singing waking everyone up so its not a holiday you can expect to come back from refreshed and people were letting their children go to the buffet on their own so they were dipping their hands in the food even though there was always tongs available which totally put me off. some kids were trying food then putting it back, the parents manners were not much better, it seemed because it was all-inclusive and serve yourself people just lost all manners, it made me wanna throw up.
the resort of alcudia is actually really nice, there are lots of lakes throughout the resort many of which can only be crossed if u climb the steps and go over a bridge so not good for pushchairs or wheelchairs also the bridges are falling apart, big holes in them and without street lighting u have to be very careful.there is laods of restaurants and pubs but not many trips leaving from alcudia all of the best trips go from palma area which makes the trips expensive because u hve to travel to the other side of the island. all in all we enjoyed our holiday but would never go to club mac again even if it was free it was pure hell!!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (Cosmos Direct) Cosmos july 2006
Opinion submitted in August 2006 by : THE REIDS LEICESTER 45; 44;15;13
Resort Rating: Very Good
Accommodation Rating: Good
My/Our Holiday Opinion:
we stayed at the saturno hotel from 15 july to 29th 2006; it was a great holiday the food was great plenty of variety; we always got a table straight the way in the restaurents.we only queued for drinks at the outside stage where they played bingo for very high prizes every night! goergio was the most entertaining bingo caller and the shows after were also good.
i had read some very worrying reviews about the resort but were all unfounded and would go back anytime. the only draw back were the lifts you did have to wait if you did'nt fancy walking we were on the 6th floor; so we did wait sometimes to go up but always walked down. i really felt for people with pushchairs or wheel chair users. other than that we had a lovley holiday in good complex with good food and drink and lots of sunshine just want you want from a holiday! we are already thinking about booking again for next year.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: medinland - july 2006
Opinion submitted in August 2006 by : jackson - ( 23,28,10,4)
Resort Rating: Good
Accommodation Rating: Good
My/Our Holiday Opinion:
just returned from a week staying in the hotel jupiter.
first things first never travel with medinland not a rep in sight! the hotel itself looked really nice a big reception area staff were very helpful. the room was tiny far to small for a family of four a tiny balcony which looked out onto a great big wall.
very poor air conditioning and the smell was awful. but then again your only sleeping in it. had to be up really early to get a sunbed definately not enough for the amount of people there. pool areas are great i think i counted 9. twice the pools had to be closed as someone was sick in one of them and then someone else pood in another.
food was ok very repetative though plenty of chips and burgers think of big lukes in the sun! there were queues everywhere for food and drink san miguel and flat pop spring to mind. thought the entertainment was very poor. we booked last minute so kids wernt allowed in kids clubs they had to settle for a film every night and a 1 hour mini disco. adult entertainment was non existent the odd game of bingo and the odd hour here and there of pool games like lilo racing. when midnight arrived everything closed including lights being turned off on the terrace when we were still sitting out there.
to round it all up all i can say is butlins in the sun! glad we only paid last minute price and not full brochure price.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: july 2006
Opinion submitted in July 2006 by : gary hampshire
Resort Rating: Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
travelled from 9/7/06 -19/7/06
reception very helpful........9/10
room ok nothing flash........7/10
cleaning 1st class.............10/10
food good if your willing to try everything if your not willing to try all it can be a bit repetitive.........9/10
drinks very good no long queue.....9/10
pools can be a bit crowded but not a problem plenty of sun beds but no parasols......6/10
lifts long queue all day and night spent half my holiday waiting......... 2/10
entertainment this is what let the place down, 3 big hotels & all they could offer was poor children's dance time a film, very poor singers the same two 4 times in 10 days, and a half hearted show time by the hotel staff........2/10
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: First Choice - July 2006
Opinion submitted in July 2006 by : Parsons Posse, aged 18 + 17
Resort Rating: Excellent
Accommodation Rating: Excellent
My/Our Holiday Opinion:
we've just all come back from a week at the hotel jupiter, and it was the best holiday ever. There was 9 of us and we met some really great people while we were there.
Dan and Jay the holiday reps, and the bar staff were fantastic, really good (and buff), they were a great laugh.
we also went on the pirates trip, which was the best show we've ever seen, if you go to majorca you must see this!!!!
The hotel was really good, the reception staff were excellent, except for one man who didn't speak a lot of english.
However the lifts were very bad, we all got stuck in one for 30 - 45 mins, it was very bad. And a light fell down from the celing and nearly hit me!!!!!
It was a great holiday and i can't wait to go back, it was a really great holiday.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: First Choice - June/July
Opinion submitted in January 2007 by : Ian Daniel - Essex (41,37,10,7)
Resort Rating: Very Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
We stayed in the Hotel Jupiter. The Jupiter has several lifts that were operated using your room key card. This prevented kids messing around and sending empty lifts all over. We never had much problem getting lifts.
Food is nice cant complain, I put on a stone, although it can get a bit samey by the second week. My kids loved being able to help them selves to burgers, hotdogs and chips allday.
There are life guards on duty all day at the many pools. The pools are crystal clear and warm. There is not normally a problem with getting sunbeds. In fact there are more sunbeds than there is space to set them down.
The problem at the pools is the other holiday makers. There are some real sicko,pikey chavs that kept getting the pools closed because they find it funny to turd in the pool. The hotel staff did the best they could with the situation and closed the pool for 24 hours, while they cleaned it.
In a nutshell, the Jupiter hotel is very good, the staff very good to. But too many unruly kids & teenagers spoiling a great place.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: archers direct-june/july 06
Opinion submitted in September 2006 by : Farnworth-burnley
Resort Rating: Excellent
Accommodation Rating: Excellent
My/Our Holiday Opinion:
Well i dont no where to start Club mac in alcudia was brillerent,
The food was fab the cleaning was fab i dont think i have one bad comment i am 13 years old and when my parents told me where i was going i couldnt wait untill i read the reviews i though oh no!Well i certainly enjoyed my self during my holiday i didnt want to come home!During the day they had football coaching,volley ball lesson,Table tennis,and pool games etc the children could be all ages to take part in the games,and also there was a lot of adult games which was really fun to watch.At night the entertain ment was a choice of singing,shows and round at the jupiter stage they had entertainment for the children and films.
The food was a choice of many different meats each night and for those who is a vegatarian there was also a good range of meals what ever time of day or night it was there was always a restaurant open,They also had sandwiches.The cleanliness was fantastic!The maids was in every day to make your beds sweep your floor etc and every 2 days you had a change of towels.We stayed in the hotel saturn which was the oldest hotel but i thought it looked brand new jupiter and matre was the new ones!.There is a choice of 4 pools and a lazy river.The only problem was the adults letting there kids have to much to eat and drink and was being sick in the pool which was sorted straight away but was closed for the day depending what time it had happened.DONT TAKE ANY NOTICE of what other people have put in the reviews!
BOOK THIS HOLIDAY YOU WONT BE DISAPOINTED.!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: First Choice - Jun/Jul 2006
Opinion submitted in August 2006 by : Kev - Lincoln (33, 24, 14, 11)
Resort Rating: Good
Accommodation Rating: Excellent
My/Our Holiday Opinion:
Returned from 2 weeks stay at the Jupiter on 11th July 06, and had a brilliant holiday. I had seen a lot of bad reviews which had me worried a bit, but I think these must be from your typical holiday moaners.
Food - Lots of choice for everyone and good quality, only breakfast was repetetive and snacks from snack bar.
Drink - Lots of spirits available (big measures) and San Miguel which was definitly not watered down as some have said.
Rooms - Quite small and basic but that i only slept and showered here so this did not matter, and our air-con was fine and did not smell.
Pools - Very busy, could maybe do with another big pool if they could, although a pain the hotel were quick on closing pools if there was anything unwanted in there.
Entertainment - The best Entertainment I have encountered on a holiday, there is daytime programmes for younger kids, teenagers and adults with a range of sports activities and games. Nightimes there was choice you could stay outside Jupiter which was mainly for younger kids with a disco and DVD, Saturno had music but not very good, we went to the Circus stage most nights where they'd start with Bingo (upto 900 euros prize money) then there would either be a professional show or an in house show, which were all quite enjoyable.
Others have complained about Mosquitos, but this can hardly be blamed on the hotel, just put on plenty of repellent and you should be ok.
Really enjoyable holiday and I will return in the next couple of years
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: First Choice June 2006
Opinion submitted in September 2006 by : Dave 65 Angie 39 Joe 13 Jack4
Resort Rating: Excellent
Accommodation Rating: Very Good
My/Our Holiday Opinion:
I cannot fault The Jupiter, we were there for two weeks during June and enjoyed every minute. The food was varied and good, thepool area.s were busy but what do people expct? The bars were busy but come on....the drinks were free, do these moaners want table sevice? The Entertainment was fantastic and very well prented, O.K there wasthe Rocky Horror Show but parents were warned, about what? I don,t know, my two children were there as were loads of other children, Gosh, they see and here far worse on the T.v. Our thanks to Georgio and the rest of the team for their efforts and professionalism
The rooms wereon the small side but we did not go to sit in the room all day, we went for sunshine, good entertainment, good food,a safe environment for the childrenand the ability to have a few drinks without breaking the bank. We got the lot.
This was not our first visit to The Jupiter but our 3rd....... and Guess what! we will be going back next year. We loved it, so did the kids. If anything did spoil it it was the 5 hour delay at Palma Airport on the way home.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: first choice - June 2006
Opinion submitted in August 2006 by : jennifer paterson 22,25,5
Resort Rating: Poor
Accommodation Rating: Poor
My/Our Holiday Opinion:
We arrived home on 18th june 2006 what a relief! This was the worst holiday we went on by far!!
We arrived on the 4th june at 7am after travelling all through the night and having a 10 mile trek through palma airport when we got to the hotel jupiter and was given our room key (room 410) we were all starving but was told breakfast wouldn't be for another 2 hours. When we went for breakfast it was like feeding time at the zoo! everyone pushing and shoving i thought well if everyone is that excieted about the food it mustbe good.How wrong we were!am 5 months pregnant i was scared to eat anything! at our welcome meeting it was only information about the trips the reps wanted you all to go on of course they wanted their comission. the oldest rep was younger than me and i'm only 22! did i really want a bunch of kids only working there for a free holiday looking after me my husband and 5 year old son i d0n't think so!
The food was rotten,cold never cooked all the way through and if deep fried sting ray or sea bass with the head still on is your kids favorite eat here as this is what they serve at the kids corner!
After the first couple of days i noticed that our beds had not been changed and towels were the same as we arrived. when i complaned to the hotel staff i was told that they would get this sorted for us. It took them another 3 days so no clean lining for 1 week. There was always a maid on our floor but what she did i will never know.
After the first week we had enough of burgers hot dogs and fish so we decided that for the next week we would eat out we went to the little british pub across the road which was a relief to get a good cup of tea and something good to eat.
The entertainment was ok but a bit draing after a while the same faces and if you wanted a seat you need to be at the stage about 7.30 then everything starts about 9.30.
The lake that they have well swamp as we called it stunk to high heavens and to see people let there children paddle and fish in it was horrible and wondered if they did catch any fish it was served up in the resturant!
The day we left our flight was at 5am in the morning but had to vacate our room at 11am the day before! My son was not well and i asked if we could keep our room on for that day i was willing to pay the 50 euros that it would be we were told that we could not have any room as they had people booking in that day and had no rooms left i had an argument will staff and they told me to go away as i was holding up there new guests from signing in! As there is nowhere to sit in the hotel i.e sitting area we had to sit at the bar or under trees so my son could sleep off his bug. This was the worst customer service i have ever had the misfortune to encounter!
There is so much more i could write about this hotel but would be here all day all i say is go somewhere else DO NOT GO HERE!!! it was a waste of money and better going to butlins you would have a better time!
P.S I reported this to the reps when away and when i came home and there response was "we don't have much complaints about the food and all the reps eat in the hotel" but when we ate out we saw reps eating in the same place. I also complaned about a trip we went on it was to be a day tip to Inca market do not go it costs around 20 euros each for a 20 minute bus trip and you only get a hour and a half! another waste of money.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (Thomson Direct) Thompson june 2006
Opinion submitted in August 2006 by : wendy 39- eddy 45- jake 13-
Resort Rating: Average
Accommodation Rating: Average
My/Our Holiday Opinion:
Spent 1 week in the jupitar all inclusive
The food was ok if you like the same evey other night.Resturant very busy staff ok worked really hard clearing tables to avoid people waitng. We stayed on the 9th floor trying to get a lift was a bit of a nightmare, when you did manage to stop one it was packed with people and stopped at every floor.During the day it was packed with small kids 0-5 i have never seen so many kids.food was on tap all day which was ok handy for kids,but you spent a lot of time queing at the bar for drinks(day and night)The hotel was clean the rooms were basic but clean had a tv in which you could buy a card for this service.In the evening there was always something going on in one of the hotels,reps did things for the kids.
On the whole this was not one of our better holidays due to it being so busy all though my son enjoyed it very much.If you have a few kids this will be the holiday for you (request a low floor walking up 9 flights of stairs doesnt sound that bad till you do.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: first choice june2006
Opinion submitted in August 2006 by : joanne boulton 35 39 15 13
Resort Rating: Average
Accommodation Rating: Poor
My/Our Holiday Opinion:
disgusting,disgusting,disgusting.
Having returned from the hotel Jupiter on july 13 2006, I feel the need to warn the hard working British public to not spend their hard earned money on a vacation to this foul excuse for an all inclusive holiday resort.
We arrived at the hotel at 12.15 only to be told our room was not ready, and would be about an hour, so being the polite brits that we are, we went to get some refreshnents and returned to reception at 13.30, only to be told that our room was still not ready.
We finally got our key at 15.00. "What a relief," I hear you say. Not at all!!! The wardrobe had no doors, the bathroom was covered in mould and had a distinctive stench, the towels were nothing more than hand towels. Our room (316) was situated above the very poor excuse for a lake (which smells like you would not believe) and just above the resteraunt bin area (which again smells). We have a 15 year old daughter and a 13 year old son, who were expected to share one of the 2 queen size beds, maybe this should have been picked up at the time of booking, but were horrified to find that the hotel did not have any single beds.
Having got over the shock of our room, we went out for the evening. Ok until about 22.00 when the teenagers staying at the hotel had had far too much to drink, then the whole atmosphere of the complex changed. We found this to be the case every night of our unfortunate 14 night stay. How can this be?
We got up for breakfast the next morning and found the resteraunt via the queue,which was approx 25 families deep. when we finally got a table, the food was cold, dry and very boring. The milk for cereal was in actual fact the warmest thing available. The queues didnt get any less for lunch or dinner. The food was repetetive and lacking in imagination, I survived on pizza for the first week, as it was the only thing I couldnt get food poisoning from. After the first week we had had enough, so ate out for the whole of the second week, at our expense.
The entertainment was on the whole ok, but you had to be sat down in the entertainment area about 2 hours before it started, otherwise you would be standing around waiting for someone to vacate their table.
The pool areas were a disgrace, there are 3 main pools, which on a good day were so packed that you couldnt get enough space to relax, however as I have previously mentioned the teenagers who were drunk the night before had been sick in one of the pools, which meant that one would be closed for 24 hours which meant that the people who would normally be by that pool would all try and get space around the 2 remaining pools. This was the case 8 out of the 14 days we were there!
The bar areas were ok and didnt have a problem getting served.
The lifts were like waiting for a bus, you wait for an hour and then 3 will turn up.
The ice cream parlour was hidden away in the darkest depths of the complex.
If you are taking your young children to this complex beware of the life guards situated around the pools, my partner and daughter witnessed one of them attack and grab a 12 year old boy round the throat just because he splashed him, if he didnt like getting wet, why was he a life guard? They all appeared to be interested in only one thing, and that was staring at the attractive women from behind their dark sun glasses.
I dare say Alcudia is a very nice place to visit, however we didnt feel inspired by our surroundings enough to want to discover any more in case it was all as bad as the Jupiter.
If you have booked your vacation to this resort, dont worry, just simply leave your cases on the coach, go to the reception who will transfer you to one of their sister hotels, which on all counts are as bad. I apologise if you are unfortunate enough to read this, but as a brit to another brit. BEWARE!!!!!!!!!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: First Choice - June 2006
Opinion submitted in August 2006 by : Sarah - Manchester (36,32,6,2)
Resort Rating: Average
Accommodation Rating: Poor
My/Our Holiday Opinion:
This is very much about bums on seats, it is a conveyor belt of package holidays, get em in and ship em out. The Entertainment team are good but they do not seek you out or encourage you to join in, you have to find them for yourselves and then it becomes very clique with the same faces all the time.
If you stand in the Jupiter plaza you are reminded of a 1960's council estate with oppressive tower blocks over looking you. The rooms are very very basic and small, they are getting a bit delapidated with cracks all around the walls and the standard of hygiene is not exactly up to much.
We travelled with young children and found the on sight bouncy castles and trampolines a complete bane. They are chargeable and attract the children continuously, to me all inclusive means all inclusive but at this hotel there are several hidden extras.
The food is very basic and samey. They don't seem to make to much of an effort and the quality of meat is poor, very chewy and fatty cuts. There is a lot of pork as it is cheap, and the salads appear to be wheeled out each mealtime looking as limp as the last. Make sure you go to the restaurant early for breakfast and dinner or you could be queueing for up to 15 mins just to get in then you have to queue to actually get your food. After about 9.30pm the only place you can get anything to eat is in the jupiter restaurant, so if you have young children who want an early night, unless you go down to eat at the restaurant in shifts you will go hungry as food is not permitted out of the restaurant, the other alternative is to wait up till 11.30pm when you can get a lukle warm ham and cheese sandwich from the marte.
The brochure states that picnics are available if you want them, however this is not strictly true. You can get a picnic only if you book a trip through the hotel or book a hire car through the hotel. If you just want to go out then you do not "qualify" for a picnic! The picnic however is not something to shout about. In your box you have a loaf of bread, 2 tins of tuna, 2 tins of pate some bruised tomatoes and some oranges. So you don't actually miss much.
In general the staff are surrley and don't try to make you feel special you are just another one of the countless faces passing through. The Club Mac complex is just too large with too few staff and entertainment crew.
It is summed up by the fact that we were there for the beginning of the world cup and until 10 minutes before kick off of England's opening game the hotel were not showing any matches because they would have to serve too many beers!!! Fortunately the decision was overturned due to demand but everyone had to cram into the jupiter bar instead of it going on one of the big outside entertainment screens.
In short I wouldn't bother, you can get so much better for the same money.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: dedicated holidays- june 2006
Opinion submitted in July 2006 by : kerry - london (50/38/35,30,19,16,13,12,09,08,04,01)
Resort Rating: Average
Accommodation Rating: Poor
My/Our Holiday Opinion:
We stayed here in june 2006,being such a large family with many children we were advised that this complex caters for children more than anything else.
This couldnt be so wrong!!As i work in a travel agency myself i get to hear things about hotels and can generally decide wheter somewhere is just a no-go, but on this occasion i decided that you make a holiday your own and we booked this complex costing us £5500.
What a waste of money we would of had a better time at butlins and it would of been cheaper.
Ok to start off with:
THE FOOD:
Discusting.Most nights you would have a combination of burgers and chips or salads. Although most children love burgers and chips this is very repetitive after 14 days.
One thing that we did notice was the fact that one night they would have cauliflower cheese being served and the next they would have the same cauliflower cheese minus most of the cauliflower and a little extra sauce. So beware as you are eating left overs that generally are cold.
Breakfast is the worst fried english breakfast every morning with no change, i know every1 likes a full english but not every day!!
THE ROOMS:
We were under the impression that we were getting a family room with an english speaking t.v, and a playstation.Not at all we had to pay for this and its not very cheap at all.
As far as the size of them goes they was not too bad as we only used them for sleeping and getting ready in an evening.
One of the most annoying this is that they didnt have a fridge so at night time if u fancied a drink u had to have one that had become like boiling water due to the heat. Air conditioning is non-exsistent we had to have the balcony doors open all the time and this then attracted mozzies of a night time.
ENTERTAINMENT:
Again was non-exsistent and not worth bothering,as i mentioned before the whole point of staying at this complex was for the children but i wish we hadn't bothered.
At night time if you wanted to get a seat prepare yourself about 5 otherwise u will be standing!! there idea of entertainment was putting an old DVD on that practially every kid had seen more than once before.
Now when ever i have been abroad the entertainment consists of rep's doing the usual holiday song's like: HEY BABY OR AGADOO!! ok maybe a bit cheesy but it gets the kids going and dancing to the usual songs that they know, but here it was just 3 rep's dancing on a stage to spanish music that most families could not understand.
This obviously made the kids upset as they were bored and irratable. And as for the adult entertainment well if you like a bit of the ROCKY EROTIC SHOW then you will be fine but having 7 children all under the age of 18 being able to view this was crazy!!we didn't leave them to watch it we did take them away but still not the point!
POOL AREA:
To be honest i went in the pool once, and this is where i caught my ear infection from this is due to parents letting there children poo and pee in the pools meaning that the pools are closed for 24 hours at a time....
Too be honest this is probably the worst holiday i have ever had.
In total i had been bitten 12 times that had swollen and was having to have a n injection to bring these down. My brother suffered with 20 on just one arm this being from the dirty lake. And to top it all of i got an ear infection and a chest infection.
do not go 100%
dont waste your money its not worth the hassle as you will need another holiday by the time you get back from this one!!!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: June 2006
Opinion submitted in July 2006 by : Brian Gallacher (32,30,20 months)
Resort Rating: Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
Just returned from 10 days in the jupiter Hotel and had one of my best holidays ever. Despite all the negative comments, believe me - try it.
We stayed in the Jupiter Hotel on the first floor - 2 double beds and a cot in the room and still had space. Air conditioned a bit smelly but probably because everyone was using it at the same time. Nine swimming pools, 3 restaurants for breakfast and evening meal and the Jupiter restaurant or snack bar for lunch. Free ice lolly's / ice cream etc and self service bar points for soft drinks. Yes there are loads of kids as the complex probably holds about 3000 people. No unruly kids during our stay as the security guards keep them in check at night. As for the bad reports about not being able to sleep or kids running riot / fights etc, we experienced none of this during our stay. 3 entertainment outdoor stages in the evening - only downside was the mosquitos - everyone was being bitten so take plenty of protection as there is a large lake in the complex and the mossies are in their droves.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: dedicated holidays june 2006
Opinion submitted in July 2006 by : Tessa Richmond -Worcester
Resort Rating: Very Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
I went to alcudia and stopped in the first hotel, think the oldest one called the saturno, this is where every goes to check in, but is the quietest hotel of all three, but you use all three on a evening anyway so dontmatter really.
there is three hotels which you generally use all three lobbys,all have reception seating lounge, internet access coffee machines,resturant and toilets. the lifts in saturno r a joke so i would recommend the marte the middle one, watch the footie in any one, a few kids machines in marte, jupiter is the one with snack bar which you help youself to chips,salad,burgers and sausages all free . there is food by the pool snack bars which is handy and sandwiches which are horrid thou baquesttes were eatable. no filling and dry bread ok for kids.
pools are gr8 hotel is clean and rooms fine ours overlooked the waterpark, beach 10min walk no need to wait for bus outside hotel its a nice walk, gokarts up road for kids , glass bottom trips , not much fish to see really but kids enjoy. food is excellent, kids have unlimited coke and icecream throughout day, im a vegetarian and always found something to eat! so take no notice of other reviews, the entertainment is not so good of a evening it had bingo than tribute acts at 9.30 every nite we stopped for rocky horrer bt others no good, the only choose then is to pick a lobby odf hotel to sit in and watch tv on silent and have drink,
san migel lager served which is ok, and vodka,malibu but with fizzy pops but all inclusive so make most. never saw no drunken loats mostly familes, no fights very nice atmosphere, children park, hire bikes to go round lake for 5 euro 4 ten mins, bouncy castles and trampolines and footie pitch you have to pay for and big lake to go on swan boat which is free. taxi to canpicfort for 12 euos is worth visit just order taxi at reception they come in seconds out of nowhere!
nice holiday would def go back to alcudia.
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Hotel Jupiter - Alcudia
Operator and Date: First Choice - June 2006
Opinion submitted in June 2006 by : Sian and Dai - Wales (19,19)
Resort Rating: Excellent
Accommodation Rating: Very Good
My/Our Holiday Opinion:
My partner and I have just arrived back from a week in the Club Mac hotels in Alcudia and had a really great time.
We stayed at the Jupiter. The rooms were clean and tidy and defiantly big enough for two. The restaurant was great, the staff really friendly and helpful and the food delicious, with plenty to choose from. The bar staff were also really friendly and there were plenty of drinks to choose from. Entertainment was fabulous, no complaints. There were shows and activities every day and bingo and a different show every night, I enjoyed every one. The entertainers were great.
I would recommend this hotel to anyone who has children as there is so much to do including 7 swimming pools, mini golf and there are kids clubs all day every day. It is a very busy lively loud hotel with a lot going on.
We enjoyed every minute of our holiday.
If you are visiting Alcudia be sure to check out the beach, its stunning, white sands, clear seas and miles long. Majorca is a very beautiful island.
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Hotel Jupiter - Alcudia
Operator and Date: first choice - june 2006
Opinion submitted in June 2006 by : denise howarth (44, 32, 3)
Resort Rating: Average
Accommodation Rating: Below Average
My/Our Holiday Opinion:
stayed in jupiter for two weeks, wish we had gone elsewhere. hotel never seemed clean, unruly kids everywhere and adults with no respect for others.
food was well below average. my little boy survived on pasta and chips for two weeks.i ate pizza and chips for two weeks.
rooms small and crowded - no storage space. maids made beds every day but towels only changed every three days. no fridge in room to keep water cool. balcony small and cramped.
entertainment nil we were in our room every night by 9pm wathcing tv - which cost us 33 euros for two weeks.
think we were spoiled at holiday village last year.
would never go back to jupiter or alcudia again.
best part of holiday my little boy joined the swim kids club and learned to swim thanks to elle and hannah ( fc swim kids instructors)
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: dedicated holidays - June 2006
Opinion submitted in June 2006 by : wendy cade-cheshire
Resort Rating: Average
Accommodation Rating: Average
My/Our Holiday Opinion:
just returned from a two week holiday at club mac.Stayed in the jupiter hotel.
On arrival we could'nt believe how busy and loud it was,inside and out of the hotel.The room was ok,two queen size beds for the four of us.The next morning there was a que for breakfast,so we went over to the marte hotel and walked straight in.I attended the welcome meeting and was given some good tips and information.
We enjoyed two days of sunshine,but the nights were very cool,this was a big disadvantage due to the fact that all the entertainment was outdoors.We had'nt packed winter clothes so we sat and froze.The next two days were cold and windy,and there was nothing going on,just a poor attemtp by the reps to occupy the kids,we found it unbearable.We ended up paying three euro's a day to have the telly put on.But after that the weather was great,loved the beach.
The food was ok,a selection of meats salads soup and desserts,and always fresh fruit at all times of the day.I did'nt apprerciate the waiteres leaning over me to get a plate while i was eating.
We did'nt go to the main arena, at night as the que's for drinks were ridiculas,plus there was one bar for spirits and a seperate one for beer.
There seemed to be more daytime entertainment in the second week.
The resort was nice and we will return to alcudia,but not to club mac.
In it's defence,we never saw any fighting,rudeness,bad language or unruly kids....
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Hotel Jupiter / Saturno- Alcudia
Operator and Date: (Cosmos Direct) Cosmos May/June 2006
Opinion submitted in June 2006 by : Sue B (45, 46, 13 & 8)
Resort Rating: Very Good
Accommodation Rating: Good
My/Our Holiday Opinion:
Our first all inclusive holiday and generally good value for money. we stayed in the Saturno on the third floor facing the ydro park, no problem with noise & didn't need to use lifts much.
Food very good we preferred the Saturno's restaurant staff were very busy worked hard to claen tables and keep food stocked up. Choice was good and they made an effort to cater for everyone. Day time got a bit boring with burgers, hot dogs nuggest & chips, I tended to just get fresh fruit from the Jupiter.
Cosome reps were available for quite a bit of the time but we found most tof them were not very helpful we leanr tmore of the other reps and guests.
Entertainment was good we liked the circus arena only fault was that eveyone seemed to smoke it really was hard otfind somewhere to sit & not be inhaling someone's smoke!
We wouldn't go back as this is a bog complex and very busy I thin kthis is a penalty you may have to pay for all inclusive. beaches are great. We did have a good holiday the kids loved it
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Hotel Jupiter - Alcudia
Operator and Date: may 2006
Opinion submitted in December 2006 by : 24 23 3
Resort Rating: Average
Accommodation Rating: Poor
My/Our Holiday Opinion:
Well to start with what should of been a short traveling time turned into a 12hr horrible journey with all sorts of mix ups.
Then on arrival hotel does look nice but a big que at check in and very smokey in the lobby. After check in we went for something to eat but late at night it was pasta and more pasta on offer nothin much else, had a few drinks and went to bed. hotel very noisey at nigh not a restful sleep at all, breakfast very good though. pool absolutlty packed with foul mouthed kids an parents it was shockin! the kids really have no bounderies at all and no concideration for younger children in the pool. The complex is massive and kept as clean as it can be wi all the horrible kids makin a mess, the smell is awful as well! we stayed for two wks the second was my worst night mare ques shockin at bar weather terrible so all 3 hotels were liturally in the jupiter lobby playin darts while kids run all over screamin and adults got drunk and smoked like chimneys, i must admit the worst is by far when it rained as all entertain mentis out door based.The entertain ment team were brill and really tried to lift your spirits but failed!!!!
the lifts are a night mare with silly cards to work them the food was ok for first week but same for second week so was very fed up by then and started eatin out all the time. The beach is stunnin but beach bar mega expensive so be prepared to walk for a cheaper lunch just off the beach front.
All in all i would never ever return to this hotel its the worst all inc we have ever done its put me off that much thatw e are going to try self catering nxt year as i couldnt face another experiance likethis one.
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Hotel Jupiter - Alcudia
Operator and Date: (Thomson Direct) Thomson -may 2006
Opinion submitted in July 2006 by : 37,35,14,12,10and 8
Resort Rating: Very Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
we stayed at this hotel and let me say the food was absolutley fantastic and it was the best hotel we've stayed in for food,but it is a noisy hotel kids running round til all hours,the resort is fantastic and i would defintley go back there the kids really loved it and want to go back but as i said the only thing that i can condem about this hotel is the noise but as i said the food was fantastic.
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Hotel Jupiter - Alcudia
Operator and Date: first choice - May 2006
Opinion submitted in June 2006 by : carol, Ian 56 53
Resort Rating: Very Good
Accommodation Rating: Average
My/Our Holiday Opinion:
Went to Hotel Jupiter in May 2006. We went with 4 of our grandchildren and their parent so there were 10 of us in all. The hotel was the noisiest that I have ever stayed in, during the day that was fine, you can expect that when there are lots of children. The problem was at night when you were trying to get some sleep, people were running up and down the corridors until 3 or 4 am and shouting and swearing, if you asked them to please be quiet you were told to F off. It was full of rough people and men and women with unruly kids. On the good side. the food was realy good and plenty of variety, the bars were fine and never had to que for drinks(vodka very strong so just watch what you drink). Entertainment was excellent, both reps and proffesional shows. Weather was great although a bit cold at night.
I would go to Alcudia again but never, never to this Hotel, I felt like I needed a complete rest when we got back and a break from the foul language and screaming mums who dont know how to controll their kids.
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Hotel Jupiter / Saturno- Alcudia
Operator and Date: (Cosmos Direct) Cosmos - May 2006
Opinion submitted in June 2006 by : 34,32,13,9
Resort Rating: Good
Accommodation Rating: Good
My/Our Holiday Opinion:
Like many others we were worried about staying here but can only say......its not as bad as some make out! We had a great time! We were allocated to the Saturno and managed to get a room with bunk beds for the children (If you ask they will change you if rooms are available). At the end of the day you only sleep and shower in the room so we felt it wasn't a problem. The lifts were a bit of a nightmare, especially as we were on the top floor. The entertainers put a lot of effort into their job, we had a Grease night which was thoroughly enjoyed by the adults. A day at the beach and a day at the waterpark broke the week up a little for us but the children were content with the 6 swimming pools.
Overall an enjoyable holiday but I can imagine it would get very busy during peak season (we were there the week before half term)
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Hotel Jupiter - Alcudia
Operator and Date: First Choice - May 2006
Opinion submitted in June 2006 by : Julie Fennell - Leeds (43, 40, 13)
Resort Rating: Excellent
Accommodation Rating: Good
My/Our Holiday Opinion:
After reading all the bad feedback from last year I was worried what we had let ourselves in for. We arrived late on a Saturday night and the only restaurant open was in the Jupiter. From 10pm the only snacks served were pasta. As two of us didn't like pasta we just went over the road to a bar and paid for a cheap snack.
After a good night's sleep, we opened our curtains and had a fantastic view of the whole complex. We went down for breakfast and were met with a clean restaurant, staff who were very efficient(basically if you haven't finished eating don't dare take your eyes off your plate or it will be cleared away!!) The food was great, the usual bacon, eggs, sausage,beans etc, fruit, cereals and continental style choices. The only negative thing was the toaster, but thats the same as in all the hotels.
Snacks were available during the day (burgers, hotdogs, chips etc)however untidy guests made the inside of the hotel a mess dropping food everywhere and not putting plates etc in the bin when they had finished eating.
By the second week I was beginning to find the food in the restaurants a little repetetive however there was always plenty of choice.
The bar staff were very friendy. You could take up to 4 drinks at a time. These were served in plastic glasses and this was sometimes a problem when the empty glasses were blowing all over the floor.
We found loads to do for 14 days. The Club Mac team are fantastic, especially NEIL, VICKY, GIORGIO, MATT, JANO, GAVIN and RUSTY. There was plenty to do during the day and the shows provided by the Club Mac team in the evening were great. Some of the outside shows could have been better though. We joined in with every activity and came home with a good selection of Club Mac Certificates.
Unfortunately we had 5 days of bad weather however the entertainment team did all they could to keep us entertained which isn't easy when all the guests are stuck in the hotel!
The rooms were a decent size with two double beds (you only sleep in there after all!). The balcony was small but again all I did was hang out towels to dry. The bathroom was tiny but how long do you spend in there?
The rooms were cleaned daily however the towels are only changed every three days which I don't think is enough. The bedding was supposed to be changed every three days as well however ours was only changed once the whole holiday. Two days running our room wasn't cleaned and on the third day I had to go to reception to request toilet paper because we hadn't been left any!
On the whole it was a great holiday and we would certainly go back (however would not like to go July or August- I can see there being a problem with seating, sunbeds, tables etc). Ok there are the odd family who let the kids run wild, but you get that in most hotels. We only had one night of disturbed sleep when inconsiderate guests who were leaving were running up and down corridors, banging doors and singing/shouting.
If you have booked and were worried about the other reviews, STOP WORRYING, just go and have a great time like we did!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (Cosmos Direct) Cosmos - May 2006
Opinion submitted in June 2006 by : 41,26,2
Resort Rating: Good
Accommodation Rating: Average
My/Our Holiday Opinion:
Hi All
After reading so many negative comments about this hotel we worried too what we were heading for and came prepared to move to another hotel if too bad
However !! I must add we fine with the whole holiday . We went for 2 weeks , our first all inclusive holiday with our 2 year old . Like all hotels and resorts , they all have there plus points and negative points . I will list some I feel of importance
Plus points
We stayed in the Saturno
Fine if high up but noisy if low down
Try to ask for a room high up , we were on the 10th floor on the other side of the entertainment which usually went onto 11pm. If you have CHILDREN being on the other side of the saturno facing the water park is quieter. We upgraded to a family room which was much bigger once we got there as the rooms with a cot in were a little cramped. The upgrade cost just over £400 , Cosmos wanted £1000 back in the UK .
I think the Jupiter was more modern and many advised it was the best of the 3 hotels . The lifts in the saturno were a pain , only 3 and you would wait for ages some times . The jupiter had at least 6
The Food was great - plenty of it and always cooked well to me , and I am a fussy eater . After 2 weeks of the same choice though eating 3 times a day was a bit of a bore , we sometimes went out for food and paid
The beach was only only 30 mins walk and easily found , we walked there each time but you could take the free bus provided by the hotel
The entertainment was great , always something to suit old and young
loads for the kids to do . The drink was free and plentiful and you are in real danger of putting on a few pounds too
Note - you can eat in any of the 3 restaurants in the 3 hotels , mix and match like we did . We liked the Marte restaurant the best
The cosmos reps were very helpful and based in the saturno . We went on a day trip to Inca to the market which was good but the markets werent always cheap and many sell the same stuff , but worth a day out .
The pools were big and plently of them but getting a sun bed was a challenge, if you looked long enough you would always find a bed
The heat was terrific , we had 13 out of 14 days hot sunshine and we were glad of one day of rain to cool us down a bit
Negative points
The no smoking areas didnt exist . Smokers everywhere , my wife and young daughter are astmatic which didnt help
everywhere you went , people were smoking everywhere except the restaurants . The hotels really need to designate no smoking zones and be very strict on this
Lifts were a drag as already mentioned
Rooms were a bit small for a large family
Noise could be a concern if you have very young children but ask to be facing away from the entertainment
Thats it really , dont let all the negative people put you off going
This is the first time we have gone 3 star , normally we go 4 or 5 star and yes we noticed the lower standards but hey
YOU MAKE THE HOLIDAY WHAT IT IS
if you want to enjoy yourself , you will
Would we retrun to the same Resort
Alcudia - probably not - not enough to do for us
Would we go back to the same Hotel
Jupiter/Saturno/Marte - Probably not
we did see some nicer hotels in alducia nearer the beach
I would try to go out of peak season as it is a very popular busy hotel
we went 16th- 30th May , 2nd week was uk half term and a lot more busy
We went for free anyway as a result of collecting tesco clubcard vouchers over ayear and converting them to holiday vouchers with cosmos
Overall - We enjoyed our holiday
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Coamos- May 2006
Opinion submitted in June 2006 by : caz-cheshire
Resort Rating: Good
Accommodation Rating: Average
My/Our Holiday Opinion:
hotel is o.k.rooms very small and basic.food was exactly the same everyday.fresh show cooking on one side of restaurant and the next night it is reheated in sauce and served on the other side of restaurant...maids tidy rooms everyday but dont change bedding towels changed once a week.entertainment non existant unless you like bingo.yes it is true people really do get up in the middle of the night to reserve sunbeds...not alot to do in the day only fight for sunbeds round the pool.nearly died of boredom so glad we were only there for a week.
would not ever go back there.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (Cosmos Discounts) Cosmos May 06
Opinion submitted in May 2006 by : Michelle Peak District ( 58, 55, 38, 37, 03)
Resort Rating: Excellent
Accommodation Rating: Good
My/Our Holiday Opinion:
After reading all the negative feedbacks from last year I was worried whatwe had let ourselves in for. We arrived late on a Saturday night,and we were given rooms in the Saturno. The only restaurant open was in the Jupiter and sadly from 10pm only served pasta, as none of us like pasta we just went over the road to a bar and paid for a cheap snack.
The following morning we opened our curtains and had a fantastic view of the whole complex and it looked great, we went down for breakfast and were met with a clean restaurant, staff who were very efficient( basically if you haven't finished eating don't dare take your eyes off your plate or it will be cleared away!!) The food was great, the usual bacon, eggs, sausage,beans etc, fruit, cereals,and continental style choices. The only negative thing was the toaster, but thats the same as in all the hotels.
We found loads to do for 10 days,the Club Mac team are fantastic, one guy called Gavin seemed to be on the go from 1st thing in the morning till last thing at night! The kids facilities are unbeatable and the shows are good too.
The only bad point about the holiday was getting stuck in a lift for about 10 minutes one night and none of the staff taking the alarm seriously. I appreciate that kids were left to play in the lifts and apparently ring the alarm for fun?? (not exactly sure why kids want to do this when there is so much going on?) but I do think that the staff should treat every alarm seriously, in fact only 2 nights later we were in bed and heard the alarm again and upon investigation found the lift stuck on out floor with a family trapped and again no one had checked why the alarm was ringing.
On the whole it was a great holiday and we would certainly go back, ok there are the odd family who let the kids run wild, but you get that in most hotels, I heard many a family asking the children to be quiet at night as they left the lifts, but I would say 90% of the families were genuinely there for a decent family holiday.
If you have booked and were worried about the other reviews, STOP WORRYING, just go and have a great time like we did!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Dedicated Holidays 6th May 2006
Opinion submitted in May 2006 by : The Thompsons, Beverley 40, 31, 3
Resort Rating: Average
Accommodation Rating: Average
My/Our Holiday Opinion:
we have just returned from our holiday at the Jupiter hotel. We have mixed feelings really, the room was clean enough, but we only had a change of towels twice in a week (which was not enough as we had to use them when our little boy came down with severe vomiting and diahorrea, which we think may be due to the small childrens swimming pool).
The staff were friendly and the maids were too. We were disappointed with the entertainment room as you had to drag a chair in from outside and try and squeeze into a space somewhere, and then people came and stood in front of you so you couldnt see the entertainment! We ended up going to the English Harp Bar on the street opposite - my hubby was happy as there was football on every night (they also showed english tv such as Eastenders). It was relaxing in the Harp Bar and the staff were very friendly too. They also do pizzas until 3 am if you are fed up of the hotel food!! They even do karaoke from midnight onwards but we were never out this late as I am pregnant and our little boy fell asleep by about 1030 bless him! We didnt get much sleep on a night as our room overlooked the terrace outside the entertainment room (even though we were on the 9th floor it was still quite noisy). Also there were a lot of inconsiderate people running up and down the corridor outside our room, banging doors and shouting at the top of their voice but then again thats bound to happen anywhere.
Apart from the 3 or 4 English bars near the hotel, thats it for quite a long walk. The hotel is in the middle of nowhere really, there are a couple of gift shops and a Spar supermarket close by, but the best shops are near the beach (we caught the bus down there but were unable to get it back due to 'technical reasons' so we walked back to the hotel (normally I wouldnt mind but being pregnant it was very tiring as its approx 1 mile, which doesnt sound much but is when you have a bump!!!) The little train near the lake was never running when my husband took our little boy, until the day before we came home, then they got lucky and managed to catch a ride! There is a nice childrens park at the bottom past the lake, it has a paddling pool and sunbeds, and there are bouncy castles etc (you have to pay extra to go in there). There are mini quads etc for children to ride on, and big swan pedaloes on the lake and something that resembles an exercise bike on a surf board (too much hard work when its hot!) the temperature was between 25 and 29c which was lovely. The pools were freezing so I didnt have a swim!
The food was a bit monotonous - swiss roll and jam cake every day, and spag bol and pasta, or sausages burgers and chips every day at the outside bar - beware the meat - my husband cut into a turkey steak and it was raw inside. I avoided all meat in the restaurant like the plaque! The beer is San Miguel (my hubby says its quite drinkable) and local wine (was quite nice - I tried a mouth full and was disappointed I couldnt have a proper drink!) Avoid the horse and carts as theyre usually a time share scam, and also flower sellers as they are pick pockets (although we were lucky enough not to come across the flower sellers). We always saw people cleaning up and polishing everything - they place was pretty clean, but we are concerned about the swimming pool water as our little boy is still being sick now after 4 days which means a doctors visit tomorrow.
Overall, we wouldnt go to Alcudia again, but it wasnt all that bad. I guess we keep comparing it to our fantastic holiday in Gran Canaria last year - see our review for June 2005 - Playa del Ingles, Sunwing Hotel - I dont think any european holiday will beat that one!
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Hotel Jupiter - Alcudia
Operator and Date: (First Choice Discounts) First Choice may 2006
Opinion submitted in May 2006 by : gerrie family 48 /52/15
Resort Rating: Average
Accommodation Rating: Average
My/Our Holiday Opinion:
firstly the pool areas superb and very clean 10/10 for the cleaners from then on its downhill we spoke to several people who have been going there for years and all said they wont be going back we have to agree with them the rooms where never cleaned tv was thick with dust and it was still the same when we left put cases on top of wardrobe and was covered in dust beds where made each day but that was it towels where changed only once all week
THE FOOD looked good but was ALWAYS COLD and the meat couldnt get knife through it i comlained to the manager and reception neither was helpful customer services were very quick responding and said they would be changing meat suppliers but food continued to be cold. restaurant in the other hotel was better so used that most of the time
ENTERTAINMENT was good if you want to sit around in a very crowded room for 3 hours with nothing but kids running around unsupervised till the bingo started about 9 oclock you have to go in early to get a table when they are all full you have to get tables/chirs from outside and believe me if there is a space anywhere there will be a table put in it after bingo we had no entertainment for4 nights 5th night there was a duet for a hour who where very good 6th night was a quiz/music again about a hour
A GOOD TIP when you leave hotel gate turn left for track thats a short cut to the market reps should give you details if you want duty free cigarettes cheapest were in alcudia not spar shops they all advertise them but dont sell them there is 3 hotels on the site you can use all of them IF there open saturno was closed all week except for certain people??? and the peddlos on the lake and entertainment around it i.e crazy golf bouncy castles you have to pay for THEY USED TO BE FREE overall i think this hotel wants your money but dont want you and please if your not happy dont be a normal brit and bite your tongue COMPLAIN..
SO RATINGS FOR THIS HOLIDAY POOL AREAS 10/10 ACCOMADATION 4/10 ENTERTAINMENT 2/10 CHANCES OF GOING BACK = 0 %
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: dedicated holidays - April 2006
Opinion submitted in Apr 2006 by : julie wright - co, durham 35,34,14,11,3)):
Resort Rating: Average
Accommodation Rating: Average
My/Our Holiday Opinion:
April 2006. Just arrived back from a 1 week break and stayed in a family room at the Jupiter which was satisfactory as it is only somewhere to lay down your head. It was all inclusive so it's not as is you needed to spend a lot of time in your room. The room was cleaned everyday but not to a high standard and clean towels were not given every day, i think we only had ours changed twice in the week we were there.
There was plenty of room around the pool area which was kept really clean and there were 6/7 pools including childrens pools which were supervised by life guards. I couldn't fault the cleanliness around the pool as there was always someone around with a brush and a trolley cleaning up any rubbish which was lying around.
The complex was really big which had a childrens village, crazy golf, tennis courts ( bouncy castles, bikes and trampolines which were payable locally). Also there was a childrens train which took the children around the large lake which had pedalos on. This ran twice a day at 10am and 3pm but was laways very busy.
There was a large seating arena with a stage on but that was not yet open.
The restaraunt had a good selection of food, however, the soup looked like dishwater. You could go into the restaraunt on a lunchtime for a variety of meals aswell as an evening. During the day you could choose from hamburgers, salad, hotdogs, sausages, chips and also sandwiches. Between 10am and lunchtime you could also make toasties.
They did not serve icecreams in the Jupiter you had to travel over to the Marte hotel if you wanted them and the Saturno was not yet open.
The entertainment was satisfactory but could have been better for the size of the complex. The Jupiter bar on an evening you had to be quick to get a seat, alot of people were bringing in the tables and chairs from outside to get a seat indoors so they could watch the entertainment.
The major disappointment was that on Thursday 13th loads of Spanish guests arrived in coaches and also there own transport, they must have been there for the easter weekend and as soon as they arrived it all went downhill. The place was an absolute tip they think they own the place, rubbish was flying around and they just push in and the children were spitting from the top floor to the bottom, running up and down the corridors til the early hours, throwing stones and spitting at the British childrens and just had no respect at all. Also once they had arrived we had been demoted from the Jupiter for our entertainment on an evening as the spanish movies were to be held in that building along with their entertainment and we were sent over to the saturno which had been closed and the bar was just getting set up half an hour before we were to use it so you didn't dare drink the lager and pop from the pumps as they probably hadn't been cleaned.
The holiday alone was satisfactory but if you were to travel i would certainly check that there were no spanish holidays due and i think that the high season would be over run by hundreds of english children.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: First Choice - 2006
Opinion submitted in January 2007 by : 41,41,10,5
Resort Rating: Average
Accommodation Rating: Good
My/Our Holiday Opinion:
After reading reviews was really nervous about this hotel. Once there found that lots written was true but what stood out most to us was this:-
Hotel - Good points - Clean, lots to do,great pools, great local staff,good entertainment,great for kids. BAD - Lifts often broke. Witnessed people stuck in glass lift for ages, very distressing. Lack of sunbeds as they were reserved during the night - second week this was stopped by hotel, much better.Walls are paper thin in rooms and yes, every night we were woken by inconsiderate idiots. Don't bother going to bed before midnight. Worth investing in TV channels to drown out noise.
All in all this was a good holiday only spoilt by the minority of brits abroad behaving badly. For example - I told my children they were not to pile their plates up in the restaurant as if they wanted more they could return rather that waste. A brit overheard this and said "It's paid for let em av it!!" Sorry but there is no escaping that mentality wherever you go.
We found the hotel very noisy, all day every day and so it's best to escape and explore. Didn't rate Alcudia at all, thought it was smelly and ugly. Really liked the port though.
Would not go back to resort or hotel but only because we like variety. Have to end by saying our (well behaved) children loved it.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: first choice - 2006
Opinion submitted in December 2006 by : keeley thompson-stockton on tees-40,30,5,2
Resort Rating: Very Good
Accommodation Rating: Good
My/Our Holiday Opinion:
booked the hotel jupiter as a suprise for my husbands 40th.never been all inc b4 so was quite looking forward to it.when we got there it was very late and the place was a mess the reception man wasnt very helpful and the room not big enough to swing a cat!!but i waited til morning to get more of an idea.i paid an extra 100euros to upgrade to a family room which i would recommend to anyone.sky tv and a seperate room with bunkbeds and t.v for the kids.perfect although cleanliness a little poor.after a bad start we really enjoyed the holiday and the kids loved it although it would be better for older kids as mine wasnt allowed in the same kids club.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: First choice - 2006
Opinion submitted in September 2006 by : John McLean Hull
Resort Rating: Poor
Accommodation Rating: Poor
My/Our Holiday Opinion:
Booked what I was lead to believe was a three star plus complex with lots to do and many great attractions.
The accommodation was shabby to say the least. The food was poor and the whole place was more than just a let down.
We managed to stick it out for one night as we had a late arrival. We spoke to the rep the next morning and got moved to what I would call something like we had paid for. Be warned not everything is like it says on the tin.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: first choice - 2006
Opinion submitted in August 2006 by : stephen borinetti- cardiff (42) +2 (15 &45)
Resort Rating: Excellent
Accommodation Rating: Very Good
My/Our Holiday Opinion:
Everything that was arranged by first choice was fantastic the trasfers the trips the reps, the only problem with the hotel was the lifts they are a nightmare but apart from that i cannot fault my time there and would highly recommend to anybody with children,
Right from the food to the bedsa it is brilliant at the jupiter
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: dedicated holidays-First choice flight - 2006
Opinion submitted in June 2006 by : Neal Thomas-Cannock(75,38,39,9,5)
Resort Rating: Below Average
Accommodation Rating: Below Average
My/Our Holiday Opinion:
The resort of Alcudia is very busy and very over rated!!!! The Club Mac experience for us was horrendous!!!
Hotel Saturno was very shabby to say the least. We all went down with sickness and diarrohia, the food in the hotel was not good but especially not good for kids!! The all inclusive did not include free trampolines, bouncy castles, quad bike rides,and other things on the complex. You had to fight to get sunbeds around the pool and it was a bit of a cattle market. The only plus side was pleasant staff! dedicated holidays had a fantastic rep and the flights with First Choice were great!!!
I would not recommend this holiday to anyone with children or anyone who wants a relaxing holiday !!!Older people it is a definate no no.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Xcape with Us - October 2005
Opinion submitted in Nov 2005 by : Cathy 37, Steve 40, Jo 13 & Meg 7 (Notts)
Resort Rating: Very Good
Accommodation Rating: Below Average
My/Our Holiday Opinion:
We arrived on the 15th October and upon arrival thought the hotel was nice. We stayed in the Jupitor and I was really disaapointed with the room and size of the room. If you are a family of 4, then go for a family room...
We found the food very good and plenty of variety. The snack bars were also good and always open. Our rooms were attended daily but not cleaned to a good standard. Most of the activites were closed as the complex completely closes the end of October, so if you are going, go June-Sept time. The beach is only a ten minute walk and is gorgious. There are plenty of shops close by the beach and well worth going to have a potter.
We did enjoy our holiday but like I say my main disappointment was the room. Also the Saturno was closed!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: medinland - Oct 2005
Opinion submitted in Nov 2005 by : Botham family
Resort Rating: Very Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
We stayed at The Marte in October this year and have stayed there twice before but in my opinion the complex has changed a lot and not for the better. The staff were hard working and pleasant, the rooms were basic but were spotlessly clean, the food was not bad but nothing like it used to be.
The entertainment was not too bad, but we were really shocked at some of the British louts who enjoyed trying to ruin other peoples holiday by their behaviour, which made us feel ashamed to be British, A lot of the men and not the young men just drank from morning til night and the language was not fit to listen to but they seemed to delight in swearing even when children were around, most of these undesirable people were even swearing and showing off in the reataurants which we felt was certainly not acceptable, I felt sorry for the older couples who had gone there for a well earned break and also the families who had taken their children to this complex with a view to giving the children a good time and had saved all the year round to listen to the foul language and put up with these people both men and women who had no consideration for others. I felt sorry for the staff who had to deal with these louts and try to keep the place as it used to be, I just hope the staff dont class all the British people like this, the noise at night was really bad.
We shall certainly not be going to this complex again, I cant believe how it has changed in the past two or three years.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: dedicated holidays october 2005
Opinion submitted in Nov 2005 by : rob allton-coventry (48,14,11)
Resort Rating: Very Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
Ihave just come back from club mac and i feel i must defend it against some of the comments and reviews i have seen on here. i have been to at least7 other all inclusive hotels and club mac is by far the best.it may not be perfect but what do you expect. i paid less than £1000 to take my 2 kids,all drink food and entertainment free,it would have cost more to go to butlins for a week.the food was superb, no queues at the bars, good entertainment, friendly people (no fighting whatsoever) no getting up early for sunbeds, and the weather was fantastic.what more can i say other than i will be going back there next year.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (First Choice Discounts) First Choice - October 2005
Opinion submitted in Nov 2005 by : Sarah Baker - Lincoln (31,29,3,2,2
Resort Rating: Good
Accommodation Rating: No rating
My/Our Holiday Opinion:
Where do I start!! On first arrival at the hotel it didn't seem to bad, we got to our room, which was a family room (2 interconnecting rooms) which was plenty big enough for the 5 of us, it was clean and seemed ok, the view was nothing spectacular we over looked the roof of the reception and some people had decided to throw things from their balconies on the roof (shoes clothes etc!!). also in the brochure it stated there would be a playstation in the room, there wasn't you had to hire them from reception.
We then decided to go for a walk round the complex and thats when it all starts to go downhill!! Unfortunatly this hotel seems to be aimed at families who's parents dont seem to care what their children get up to night or day!. There were children running and shouting everywhere parents seemed to be oblivious to this who were mostly sat having a drink unaware of what their children were up to! The site is so big with water everywhere there is no way I could let my children out of my site for a second!
Within an hour of being at the hotel we had decided that we would be hiring a car for the week as there is no way we would be stopping in the hotel itself any longer than we had too! The food wasn't to bad to start with but soon got very repetative and boring towards the end! We all ended up with sickness and tummy upsets at some point over the week and we had to visit the doctor to one of my children!. The cleaners and restaurant staff were friendly and did their very best to keep the hotel clean.
At night they did have some entertainment on, a childrens disco but there was no way you could get a seat unless you were there from about 6.30, it got so crowded there was no way you could keep an eye on the children properly and you often had to queue if you wanted a drink from the bar. The reception staff were next to useless we had to ask them several things and they never seemed to know the correct answer. We had a couple of days/nights of rain and that was a nightmare as all the guests gathered in the reception area/bar area for the evening and it was heaving with people everywhere, children running and shouting up and down the stairs along the corriedors it was hell!. I over heard one couple saying their room had been flooded with rain water!. The floors get really slippery aswell and one woman had fallen and banged her head on the stairs which are also tiled she had to be taken by ambulance to hosital!. The lifts could be a bit tempermental and out of the 4 lifts we could only get the double buggy in one of them and the other doors were not wide enough!
Alcudia beach was lovely and highly recommend it we went there most days, the water stays really shallow for quite a long way out and my children loved it. I can really recommend Alcudia as some of the hotels looked lovely and if you hire a car some of the scenery is stunning, but definately would not recommend the hotel jupiter to anyone, unless you like loud mouthed rude people with no respect or consideration for others!!. The hotel could be really nice, they just need to change to type of guest that goes there!!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (MyTravel Direct) My Travel October 2005
Opinion submitted in Nov 2005 by : 67,42,8 years old
Resort Rating: Very Good
Accommodation Rating: Good
My/Our Holiday Opinion:
We have just come back from a week at the Marte in Alcudia and found the hotel very nice and staff very good, and we have been to the Club Mac twice before but found it to be very different this time, as there were a lot of Brits there who were drunk night and day and did not care about other people at all, but we also met some very nice people who were very good company and very helpful,
the behaviour of some of the people there made us ashamed to be British and they were not all young in fact a lot of them were quite old to be acting like they were, we would say that the Saterno Jupiter and Marte are family hotels not for the likes of some of the lager louts who were there and it made us feel sorry for older couples who just wanted to relax and enjoy themselves.
The food was quite nice and the cleaners and other staff tried there best, and the people on reception went to great lengths to please everyone but I felt very sorry for them because it must have been a nightmare trying to control some of the typical drunks and the security men were also very good but I did not envy them with the rough people they had to deal with,
in our opinion these hotels have gone down in our estimation and do not intend going there again, a pity really but when you have got young children with you you do not want to be in a place where you are looking behind you all the time and the whole complex is so big and rather frightening when these louts kick up, so we shall be looking elsewhere next year as it was very nerve racking, if you like to drink night and day and do not care for the welfare of others then this is the place for you, it is no use booking into this place if you do not want to be surrounded by people with loads of tattoos and using foul language all the time in front of young children and older people, there was no respect shown to anyone by the minority of many Brits who just wanted to get themselves noticed for their bad behaviour, they were like as if they had been released from prison and in my opinion should not be allowed on holiday as it must be so disappointing for the people who work hard all the year round to go on their holidays with the intention of enjoying themselves and want their children to be safe and just relax and enjoy themselves before returning to work, Will not be going there again.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (Cosmos Discounts) Cosmos-october 2005
Opinion submitted in Nov 2005 by : graham,sharon,lucas,stacey 37,31,8,7
Resort Rating: Excellent
Accommodation Rating: Very Good
My/Our Holiday Opinion:
Just back from hols in the club mac complex. Well what can i say. Excellent Holiday.
Stayed in the Saturno, basic but clean not very large either but then you are only sleeping there. The food was alright yes there was the usual pizzas, pasta, salads but also some very delicious dishes. Our kids tried the other dishes and liked them so it cant be that bad. Had food in all three restraunts and cant complain about a thing. The croissants were to die for as were the desserts. The pools were kept clean and tidy only thing i would say is that it was always the same people who were putting towels on the loungers really early (no not the germans, the english)
Bars were minimal but the local alcohol was alright. Saturno bar was quieter than the others, good place to play card or dominoes which we did with the kids. The bar staff were friendly and liked it when you tried to speak their language.
Went to the waterpark across the road, you get in cheaper if you get the tickets in the saturno, slides were cool but my bikini top rode up when splashing into the water but hey no big deal. Walked into the old town on market day lovely old buildings. walked down to beach not far away and a lovely walk. Kept on telling my husband that we had to go to the beach as it is meant to be really nice, only thing was, i was disappointed.We have beautiful unspoilt beaches where we come from up in the north of scotland although it was nice seeing all the boats in the marina.
Overall excellent holiday and would go back maybe earlier in the year.
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Hotel Jupiter - Alcudia
Operator and Date: (First Choice Discounts) First Choice Oct 2005
Opinion submitted in Oct 2005 by : The Thompsons (35, 34, 2)
Resort Rating: Very Good
Accommodation Rating: Good
My/Our Holiday Opinion:
We have just returned from a week at Hotel Jupiter and we had a great time, although we feel the complex was just a bit too big.
We never had problems getting sunbeds and didn't need to the towel thing early in the morning.
The food in the restaurant was excellent -lots of choice for everyone (our daughter is very fussy!)
The rooms and balconies are small compared to previous hotels we've stayed in, although they were clean and the maids came in every day and made the beds/mopped the floors etc. the bathroom was small but adequate.
The lifts were a bit of a nightmare but the stairs keep you fit.
The pool area was kept very clean with staff clearing up after guests all throughout the day.
The outside entertainment area was jet washed every night at about 1 am and all the sunbeds, tables and chairs etc put back, so it did look tidy.
Entertainment was very good, and the staff really tried their hardest to keep the guests entertained. Bingo was popular!!
We went to the waterpark over the road and had a great time, even went back to the hotel for lunch then returned in the afternoon.
Overall, it was good but not excellent as we felt it was just too big, and a bit 'Butlins' on an evening, difficult to get a table outside after 7pm.
The kids loved it though, so if you've got kids then I would recommend it but if you haven't got kids and you are looking for peace and quiet - don't go there.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (Cosmos Discounts) Cosmos - 1st /8th October
Opinion submitted in Oct 2005 by : Dean Family (Evesham)
Resort Rating: Good
Accommodation Rating: Good
My/Our Holiday Opinion:
When i read the reviews on here i was a little concerned about what the complex was like, we stayed in the Saturno which is due to be refurbed in a few weeks..the difference between the Jupiter and Saturno was marked as the Marte and Jupiter have both been refurbished already!
On saying that the Saturno was clean, tidy and serviceable. The rooms are basic but had all u needed as all u do is sleep and get ready to go out in them really. The restaurant food is ok and fairly varied i think that most people would b able to find something to eat but check out everything b4 u decide wot u want as the food is in different areas of the restaurant..infact in all the restaurants its the same..we found the "proper" sausages for breakfast after we saw someone with them on the first day so it pays to check out everything.
Staff are all friendly and had no probs with communication. The free bus to the beach is good and infact if u dont mind a bit of a walk u can catch that and walk along the beach to the harbour where there is lots of shops and you can save yourself little bit of money bout 5 euros and its quite a nice walk if not too hot too.
The drinks in the hotel have very generous measures and u can get 4 at a time which sometimes helps if u dont want to queue to often. The entertainment wasnt too bad but i must admit the staff do work hard and sometimes we are very hard to please. The Beegees lookalikes were good espically the little girl from the audience who they let dance on the stage with them!
We had no probs with getting sunbeds but saying that the weather wasnt that good even so the towels were put on very early and some that we saw were never even used even tho the towels were on them!!
It is a little too isolated for my liking there are shops etc nearby and the waterpark opposite but i prefer a main drag of shops and things a little nearer but that depends on wot type of holiday you look for...for me i wouldnt go back there but thats nothing to do with the complex just my choice.
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Hotel Jupiter - Alcudia
Operator and Date: october 2005
Opinion submitted in Oct 2005 by : craig,jo and charlie (32,26,1))
Resort Rating: Good
Accommodation Rating: Good
My/Our Holiday Opinion:
The lifts were ok but the kids let to play on them were a pain.All the hotels were nice no problems with sun beds the mini farm with the birds was a bit poor as some of the birds looked very unwell.The childrens village was not so good no play things for under 2s.The hotel food was fine but nothing special there is a good pub outside the hotel whichs shows all the football.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: firsr choice-sept 2005
Opinion submitted in Feb 2006 by : shaz 37. simon 35. adam and shayne 12. chelsea 9. jack 7. reegan 5.
Resort Rating: Poor
Accommodation Rating: Average
My/Our Holiday Opinion:
food ok not enough choice. advertised as 24 hour allin .no food except bread ond cheese slices and if lucky leftover pasta after 9 o clock,total waist of 3 ,500 quid. no drink s after midnight, first choice reps CR*PPPP! club mac reps BRILLLL!the only thing made this hol bearable were their brilliant shows. SUGGESTION; FILL IN THAT HORRIBLE SMELLY LAKE AND BUILD INSDE ENTERTAINMENT ROOM. when weather was bad most of the two weeks there was not a thing to do, the kids were bored silly.came back totally stressed .going to pontin s this totally put me of going abroad.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (First Choice Discounts) First Choice sep 05
Opinion submitted in Jan 2006 by : linda steve 36,34
Resort Rating: Very Good
Accommodation Rating: Good
My/Our Holiday Opinion:
Excellent flights into palma. Quick transfers and then we saw the hotel. We thought o no this place is far to busy. People everywhere.
How wrong could we be. From our first lunch in the all inclusive restaurant we were impressed.And the complex is that big you feel like you have more room.
FOOD>
Fantastic choice and presentation. Excellent salads , meats , pastas , pizza , chicken etc. Dinner, lunch and breakfast all excellent.
HOTEL>
Good standard of room. Cleaned 3/4 times a week by the hardworking cleaners. Just the basic amenities in the room , but who stays in there room on holiday apart from sleeping.
POOLS>
About 6 pools all over the huge complex. They really look after them as we saw 1 of the pools closed for 24 hours after a kid had an accident in it!! At least you know they are clean.
BARS>
1 bar in each hotel and a few outdoor bars. All serve cheap but tasty spirits and local beers. Not one problem with any drinks all week except the barmen just keep giving you measures that must be 4 times the size of ones back home. I was getting seperate glasses to seperate them into 2 drinks!! IM NOT COMPLAINING!!!!!!
ENTERTAINMENT>
Very impressed with the free entertainment. The people in the yellow T shirts offer a range of entertainment for free. Shooting , archery , volleyball , football, quiz s , all sorts. Could get a little repetitive listening to GIORGIOS crazy frog all day tho!! Must say there was an irish lad there i think his name is JOHN who never stopped trying to make you laugh and was constantly talking to someone. A real nice lad and very helpful. The night time shows were ok and special praise to VICTOR, TERRY ,and PINKY who were fantastic.Good range of activities for the kids also in the kids village.
OVERALL>
Nice holiday with loads to do. Lovely area and great beachs. Hidropark across the road also good. Good bars and eating places across the road such as brittania, queens and an irish bar.
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Hotel Jupiter - Alcudia
Operator and Date: (direct holidays - Sept 2005)
Opinion submitted in Oct 2005 by : rickie, hayley, diane & lauren (36,32,13,8)
Resort Rating: Excellent
Accommodation Rating: Excellent
My/Our Holiday Opinion:
what can i say....after reading all the horror stories written on here i was absolutely dreading going, but boy am i glad i did. we have just returned from one of the best 2 week holidays i have ever had. we enjoyed it so much we have booked to go back again next year, and i am really looking forward to it already.
i was told that there was broken glass all around the pool area i'd love to know how that got there considering all the glasses were plastic around the complex exept for in the dining rooms and you couldn't bring them out of there.the food was brill there is no way anyone could starve there is always something on to suite everyones taste even the funny ones. the rooms were very basic, but they were very clean and lets face it your only sleeping in them and using them to wash so you don't really need luxury.
the reps are fantastic i have a child with special needs and they were all excellent with her and even came to wave her off when we were leaving.the staff were all really friendly, there was just one that wouldn't smiled so we made that our challenge and before we left we had him laughing so it just goes to show if your ok with them then they return the compliment. one complaint i had was ignorant holiday makers they give us all a bad name. no manners just asked for what they wanted no please no thankyou just get it type of attitude and i don't think there is any need. these people work really hard to cater for everybody so a little grattitude wouldn't be too much to ask for i don't think.
well i think thats all i have to say for now we all had a great time. anyone that has already booked here and is worried after reading some of these reviews my advice is go and enjoy yourself i think you will be pleasantly surprised i know i was. this complex is very clean, the staff is very friendly and there is so much to do i would be very surprised if anyone can say they were bored here. i am so looking forward to going back next year.
HAPPY HOLIDAYS
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Medinland - September 2005
Opinion submitted in Oct 2005 by : Sharon 32, Tony 33, Mark 4 and Leah 1
Resort Rating: Good
Accommodation Rating: Good
My/Our Holiday Opinion:
Have just returned from the above hotel on 27th September 2005 and what can I say. 8 members out of 9 of my family were struck down with food poisoning, since it is repetitive and monotonous, and not cooked thoroughly. If I see another chip, piece of pizza or pasta dish again I will scream!!!
All the clientele seem to be dole dossers from council estates, with plenty of foul language to go round the world. I witnessed plenty of fights - for no other reason apart from drunk and disorderly idiots.
There is no respect here at this hotel whatsoever, so if you like an earlyish night, forget it 'cos the kids will have you up til 3am slamming and banging doors, shouting and screaming.
My MIL had her handbag stolen, and a guy who had just landed, was mugged and they took all his suitcases and everything.
Security - what a joke.
Outside the hotel is great though, nice sandy beaches in Alcudi. They do sand sculpting in Porto Pollensa, and the harbour is tranquil, with plenty of fish to see.
Marineland is a good experience - expensive, but the dolphin show was great.
If you go to the Market in Alcudia on Sunday, make sure you get the horse and cart back (25 euro's).
Nothing to see or do in C'an Picafort - waste of time and money on the local bus.
Best bargain = roasted almond cadbury bars (you can't buy them in Endland!).
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: SEP2005
Opinion submitted in Oct 2005 by : Parry Wrexham
Resort Rating: Very Good
Accommodation Rating: Below Average
My/Our Holiday Opinion:
the beach in alcudia is lovely , markets are ok a little expensive, sweets etc are a bit expensive if you have to buy off complex,must goto the beach, marine land and the western water park if you have older kids as it is no good for small children
the saturno hotel is old very scruffy very dirty and the staff are no good it needs knocking down and re built, they turn the lights off at 12.00 on the dot outside the saturno and it is really dark,if it rains there is no inside entertainment, people take drinks to there rooms and the floors are very slippy,on one occassion they where jet washing outside the hotel and my fatherin law slipped on the wet floor and broke two ribbs and his nose two days after arriving, and the hotel didnt want to know and where very unhelpfull.regarding this matter,
Please take my advise and dont waist your money going here, the cosmos kids club was very dull and the children didnot enjoy it and we ended up paying for the first choice kids club 6 euros a time for my two children to go to which they reall enjoyed and was very good and the staff where brill,also with first choice you could book swimming lessons etc , the ice cream was not available as they said and it was holiday from helland for£3,500 was a total rip off and i would never goto this hotel again or ever recommend it to anyone EVER!!!!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (First Choice Discounts) First Choice holidays- september 2005
Opinion submitted in Oct 2005 by : the george family - scarborough (39, 30, 10,7).
Resort Rating: Very Good
Accommodation Rating: Excellent
My/Our Holiday Opinion:
we have just returned from a weeks holiday at the jupiter complex in alcudia majorca. i really was not looking forward to this holiday after i read the comments from others who had been there.but when we arrived the complex was lovely.
all the employees from cleaners to the animation team who work hard to make sure you have a good holiday were lovely. granteed the rooms were small but hey you only sleep in them they were clean and tidy and thats all that matters.the kids were well entertained by the hotel club mac team they could nt do enough for you even sending me a present on my birthday and a card.you were always able to get served at the bar not waiting longer than 5 mins.
as for towels out at dawn well i went around the complex all day and found sun beds available everywhere if you look. the first choice swimming lessons with karen the instuctor were well worth there money she was brilliant and gave my daughter confidence in the water.the first choice kids club however was not good cut short some times, with my sons wavelength club never held. you did not need them though as the hotels own club was far superior, if you are going soon you will enjoy it look out for the club mac head of kids entertainment looks like timmy mallet ish.the shows were brilliant also, food was good you could stuff yourself silly and drink the bar dry.
overall this was an ace holiday and we would definately return so have a good time.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (Cosmos Discounts) Cosmos - September 2005
Opinion submitted in Oct 2005 by : Sam - gtr Manchester (27, 24, 3, 1)
Resort Rating: Very Good
Accommodation Rating: Poor
My/Our Holiday Opinion:
Completely avoid this place if you don't want your holiday ruined.
The place is dirty, way too overcrowded, smelly. The rooms were tiny, cramped. The bathroom full of mold and damp patches, stains all over the toilet, bath and floor. The air conditioning stank of sewerage which seemed to cover the entire hotel corridors. Outside the hotel, around the stages and pools was full of rubbish and swarmed with flies, especially in the outdoor snack areas. The floor was permanantly sticky. The restaurant was clean, the food very repetiitve and not much choice, we ate out every day.
The childrens area was swarmed with mosquitos. The 'tutti-frutti' fruit snack bar no longer exists but is still advertised. The entertainment at night is not worth staying in for unless you like sitting there in cramped conditions, or standing as there aren't enough chairs and tables, and watching DVD's on the big screen!!
I will not visit here again!!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (First Choice Discounts) First Choice sept 2005
Opinion submitted in Oct 2005 by : clarke (52,52,32,26)
Resort Rating: Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
Hotel Jupiter
the hotel and complex 3 star plus and that is exactly what you get. the food is lovely with loads of choice, especially if you like meat, fish and salads. they also have themed food nights. those people who said the food was repetitive were obviously unadventurous burger and chips eaters!!
The place is described as a family place and is certainly that. if you dont like out of control children, dont go. the hotel is faultless, our room was big for the two of us.
the problem lies with the small minority of people that go there. the kind of people that have more tattoos than teeth!! the kids were left unsupervised, running the corridors till 5am. the dads had a competition with the reps and almost ended up fighting with them, in front of their kids. they were half drunk and their language/behaviour was disgusting towards the reps who were completely profesional and a good laugh.
apart from this small minority, the hotel is well run, clean and the entertainment (if you have kids) is 1st class. the sports programme is briliant and the reps are very good and make it fun.
have a good hol
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (Cosmos Discounts) Cosmos - 8th September 2005
Opinion submitted in Oct 2005 by : 35, 33, 12, 11
Resort Rating: Very Good
Accommodation Rating: Good
My/Our Holiday Opinion:
Just returned from staying in the Jupiter Hotel, part of a 3 hotel complex (Saturno and Marte being the other 2 hotels) in Alcudia.
Our party consisted of me and partner, son (12) and nephew (11).
Below is an honest account of our holiday.....
Hotel:
First impressions - well, unfortunately they weren't ideal. Me and other half looked at the decor, looked at each other, and raised our eyebrows and tried to stiffle a smirk. Very garish! Bright orange and lime hits you with a splattering of blue! In the daylight though, beautiful garden areas with some nice terraces.
Facilities:
Numerous pools, bars, lake (smelly!), kids play area, circus area, stage, football and tennis courts.
Accomodation:
Basic and clean. We were told that we would be getting a one bedroomed hotel room(i.e a seperate bedroom)....what the tour operator failed to mention was that one bedroomed equated to one room....there were 2 queen sized beds in one room (therefore any nookie had to be grabbed when the kids were occupied with footy etc! ;-)), a dressing table, wardrobe, and a couple of bedside tables. TV (with a couple of english speaking channels) and en-suite shower room. Unless you have booked the 'family suite' you will not get the playstation etc as advertised. Balcony - extremely small with a couple of chairs and a table..but nice for a quiet drink at night before going down for dinner.
Maid Service:
Outstanding. They cleaned the room, made the beds and changed towels every day (drop your towels on the floor if you want them changed).
Staff:
Fantastic. Always pleasant, helpful and polite (and seeing how they work and what they have to put up with - rowdy brits with a swarm of unruly kids - it's a miracle!)
Swimming Pools:
Various pools around the complex consisting of a couple of adult ones and around 4 childrens pools. The Jupiter pool was very noisy at all times, which can only be expected as this is a family complex. Not for relaxing...save that for the fantastic beach in Alcudia. Various pool games throughout the day and for 29 euros you can book your little ones into private swimming lessons (think you get around 5 lessons).
Sun loungers:
You don't need to get up any earlier than 8'oclock to grab a good spot...but if you want a nice spot, throw your towels over before 9. There are ample sun loungers and you should always get one.
Food:
We only ate in the Jupiter restaurant and the poolside snack bar so can only comment on these two.
Restaurant - Excellent. We only queued once during our stay (for the grand total of about 3 mins!). The staff work like trojans, changing table cloths and filling up the food areas.
Breakfast - cold meats, cheeses, croissants, jams and butter. Toast (there are a few large toasters scattered around the dining area. Lots of cereals and prunes (urrrgh!) etc. Boiled eggs. English breakfast consisted of grilled ham (they don't do proper bacon), sausages (hot dog style on the main counters...go to the grill area in the middle of the restaurant for proper sausages cooked by the chef, as well as eggs cooked how you like them!), mushrooms, scrambled egg, fried eggs, baked beans. Machines dotted around the place for tea and coffee etc plus orange juice etc. All in all, 8/10 for brekkie :-)
Lunch - lots of salad (of an excellent standard) i.e. potato salad, coleslaw etc, cold meats and cheeses, water melon and various hot and cold lunch choices. Rating - 8/10
Dinner - numerous choices every night. Starters include cold meats and cheeses, soup, melon etc. To name a few choices there was steak, joints of beef and yorkie puds!!! various chicken and fish dishes, lasagne and oodles of chips and potato options. Lots of salads and desserts. Rating - 9/10
Snack bar: Same food EVERY day. Hot dogs and burgers(I think they were burgers, I took a bite and spat it out), onion rings, chips and a few salad items.
Drinks: Tea and coffee machine in main hotel foyer. Bars inside and out which serve all the normal spirits and pops.
Entertainment: This is where the hotel failed for us (apart from the rowdy behaviour of a few brits who's main aim of thier holiday seems to be to booze all day and night and leave their kids to irritate others). To be fair, in the circus complex, there is 'professional' entertainment every night. Some acts were good, some were abysmal. And the bingo is very popular with around 200 euros for a line and up to 900 euros for a full house! Mainly, it's your basic butlins, camp style entertainment with repetetive songs every night to entertain the under 4's.
Overall comments: To put it bluntly...this hotel complex is a butlins abroad. Rowdy brits, grabbing the free booze and letting thier kids run riot. Leaving a mess wherever they go. Most definately not for those with kids over 12... you have to pay to keep kids of this age occupied (football coaching costs 58 euros).
If your idea of a good holiday is drinking all day, screeching at your kids while lying by the pool, then you'll love it. If like us (and by no means are we snobbish or don't like a drink! we can party with the best of em...) then you are going to be disappointed.
Alcudia I'd go back to...fantastic beach..this was the saviour of our holiday! Just don't accept any meeeeeeeeeeeeeeelon or pineapple etc from the fruit sellers...it isn't free, and you pay around 5 euros a slice! A few people were caught out by thinking it was a freebie!
The hotel...glad to see the back of it. Lovely staff, great restaurant food but the entertainment and butlins style lets it down. As does the loutish behaviour of some of the brits.
To cap it....son named it chav towers!!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: dedicated holidays - Sept 2005
Opinion submitted in Oct 2005 by : Mark Page - Mansfield (34,34,6)
Resort Rating: Very Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
Just got back from the club mac resort in alcudia. We stayed in the Marte which is one of 3 hotels in this all inclusive complex (Saturno,Jupiter & Marte).
We were a family of 3 (2 adults & a 6 year old). the rooms are basic ( 2 beds, bathroom with shower & a small balcony)and could do with a bit of a refurb but we don't go on holiday to sit in our room!
The apartments were clean, as was the complex with cleaners in view at all times during the day.I think they do a marvelous job of keeping on top of the place considering the steady flow of 3000+ guests on site on a regular basis.
We went just as the kids had gone back to school but the place was still full, in fact overbooked according to a few people.
The pools were good with life gaurds at each one and we didn't have any trouble getting a sun bed no matter what time we went to the pool but if you want a specific spot it's best to get up around 8:15'ish.The only negatives around the pools were that during our 2 weeks stay the main pool was closed 4 times for 24 hours because some parents who obviously had no control over their kids let them either be sick or take a dump in the pool!. The hotel did everything right by evacuating the pool, cleaning it etc and you can't blame them for the action of the kids but this did mean the other pools got very crowded when this happend.
There are loads of activities for kids right through out the day (think of it as a mini BUTLINS by the sea) and the shows at night are some of the best i've ever seen (particularly on the circus stage).
There's Bingo,Kids disco,outdoor cinema,pool tables,shows,kids play area and loads of other stuff too. My 6 year old daughter never once got board.
The Food in my opinion was of a very good standard with loads of choice. Everything from salads, cooked meats, vegetables,chips,burgers,fruit, desserts.... You name it, they did it! I put on 3/4 of a stone whilst there which is some achievement for a slimjim like me!!
The beer was accesable until 3am and the measures on the shorts were enough to send you spinning by the end of the evening. Soft drinks & water (which is NOT out of the tap!!) is available pretty much 24/7 and the soft drinks are branded ie. PEPSI,FANTA,7up etc.
The complex is about a 15 minute stroll from the beach (which is excellent) or for the lazy ther's a FREE bus every half hour outside the hotel.
The only thing that spoilt this holiday was the fact that i came down with flu 3 days from the end which is not what you expect to get whilst abroad in teperatures of 30 degrees+ but again i don't feel this was anything to do with hotel.
To sumarise....
If you want a quiet relaxing holiday then avaoid this place.
If you want a fun packed noisey, beer drinking, food guzzling holiday thats great for kids with plenty of entertainment then this is the place to go!!!
I would go back tomorrow but unfortunately have to go to work instead!
:)
8/10
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (Cosmos Discounts) Cosmos-sept - 2005
Opinion submitted in Sept 2005 by : 41 , 44
Resort Rating: Very Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
we stayed in the saturno , it is pleasant enough , and my only complaint would be that the air conditioning gave off a strange smell , the rooms were spacious , and had tv , bath , shower , the lifts were played in quite frequently by unsupervised small children , and as a result tended to stop on every floor.the food and drink is very good , with the possible exeption of the marte , which seems to specialise in pasta , but that does not matter because you can use all the restaurants , the jupiter is best , the staff are helpfull , especially in the restarants.the pools are hopelessly crowded , it has a good atmosphere about it , and the bar staff are cheerfull and good natured, and bar queues are never very long.the always snack bar is tucked away behind the mate outside bar , and can be difficult to find , but it provides snacks and burgers beetween meals , so look for it as soon as you get there.
there is a lot which could be said about this complex , but overall i think you would be happy with a holiday there , the only problem is that going all inclusive does tie you to the complex a little , and leaves you feeling a little cheated if you go on day trips , although you could take packets of sandwiches and fruit with you.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (First Choice Discounts) First Choice- September 2005
Opinion submitted in Sept 2005 by : Alun Smith- Mansfield (37,35,12)
Resort Rating: Excellent
Accommodation Rating: Poor
My/Our Holiday Opinion:
We have just returned from a weeks holiday in the Hotel Jupiter, Alcudia and to say it is the worst holiday we have had is an understatement.
Alcudia it's self is nice, with a beautiful beach and some nice restuarants etc. But the Jupiter and sister hotels, leave a lot to be desired.
Hotel Restaurants- much the same each night,great if you like Spag Bol.
Lifts- nightmare, it was potluck if we managed to call one.
Entertainment- the less said about this the better
Staff- very rude
24hr AI ? nope, arrived early hours of the morning hoping for a snack/coffee/cold drink. Reception told us to use the vending machines !!! Every thing closed by 3am.
Cleanliness- rooms were cleaned daily, although ours was well over due for a refurb.Never saw the pool being cleaned,there was often rubbish still in them from the night before.
The various bars closed down at different times, often before the 'entertainment' had finished, and the tables and chairs were rearranged by the staff as you sat at them. The lights in the Jupiter bar area were switched off just before midnight, regardless if you were sat at a table or there were children about , surely a health and safety issue.
Recommend- go some where else in Alucudia.
and try Yummy Yummy Restuarant , nice food and cheap at 8 euro for starter/main/sweet.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (First Choice Discounts) First Choice - Sept 2005
Opinion submitted in Sept 2005 by : Nicola - Kent (28,34,1)
Resort Rating: Excellent
Accommodation Rating: Poor
My/Our Holiday Opinion:
Have just returned from a one week stay at the Jupiter Hotel with my partner and our 1 and a 1/2 year old daughter, never again! The resort of Alcudia is lovely (has the most fantastic beach) and we would definately go back there again, however not to the Jupiter.
I had read some bad reviews before I went and was quite concerned, now I know I was right to be. It was chaos when we arrived, the reception is far to small to cater for the amount of people that were checking in. When we saw our room we were quite upset, very very small.
The bathroom was disgusting, tiles were stained and filthy and needed completely refurbishing. I refused to walk around the room in my bare feet by the second day as the floor was dirty and made our feet black. Balcony was small but that didn't really bother me, it was adequate for drying towels. Sheets and towels were not changed once and many many other people complained of the same thing also. There were three burglaries that I know of that took place while we were there, one person even had all the items from their saftey deposit box stolen. The lifts were a pain and after the second day we carried the pram down the stairs, too much bother trying to get an empty lift (or even a lift that stopped on out floor for that matter).
The food I was very dissapointed with. Very repetetive and not to a very high standard which it should have been considering the amount of money we paid for the week (we paid to eat out everyday after that). As for the drinks, watered down rubbish. If you like the flattest coke in the world and watered down beer this is the place for you. When I order a 7up or a coke I expect it to have a bit of fizz otherwise I would have asked for flavoured water. This wasn't just us moaning, the fact that the drinks are watered down were confirmed to us by locals. We spent the first day by the Jupiter pool and it was ok (had no problems getting a sunbed and this was at 9.00am) although was very busy and by lunchtime had to jump over people to get to the pool.
The rest of the holiday we walked to the beach (was only a 15 minute walk although there is a bus serivce if you prefer) and it was gorgeous, really loved it down there and spent the evenings either going to the port area or bellvue area (both areas are really lovely and have some great resturants and bars.) Despite the dissapointment of the hotel, we still had a great holiday as we made sure we spent as much time away from the place as possible. Oh and I have also been told that first choice are dropping the hotel next year, that says it all!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Eclipse - September 2005
Opinion submitted in Sept 2005 by : Kerry and Craig - Reading (19, 18)
Resort Rating: Very Good
Accommodation Rating: Average
My/Our Holiday Opinion:
Hotel Jupiter
After reading the reviews about this hotel I was worried. but not all of the bad things said were true!
Firstly the rooms are small, enough for a couple, ok for a family of 4, but any more will need 2 rooms. The bathroom was small too, but we were able to cope! The bath was blocked when we first got there, but after a complaint to the reception, a technician was up the very next day and sorted it. Reception staff are very helpful! We had a first floor room, at the front of the hotel. This was lovely and quiet,but had a view blocked by palm trees. And yes, the balconys are very small, only room for 2 chairs. One massively bad point you may want to consider, being so low down we had the stench of the lake wifting through our room every time the balcony door was opened.
A benefit of being on the first floor, we were able to use the stairs. The poor people between floor 3 and 10..........the kids finding it highly amusing to keep calling the lifts, then running off! But you get this everywhere. There were 4 lifts, quite small, but this was enough.Another thing about kids..........their parents should teach them some respect..........especially gone midnight, or at 7am in the morning when they find it funny to knock on your door then run away, or run down the corridoor shouting.
The hotel food is ok for the foreign food likers, but for people like my boyfiend (the fussy eaters) they may not like this. There is chips, burgers, hotdogs on the go. They say cold snacks are available until 3am, this is not true, the only thing that is available is spaghetti bolognese and soup. This gets boring after 3 nights of it! There is a great bar across the road that sells takeaway pizza until 3 am. It also says that there are 24 hour drinks, this also is not true! We were not impressed!
The pool area is ok, just lots of kids! But this is a family hotel! There is no need to put towels down early, their are plenty of sunbeds. After all there are 3 pool areas!
The hotel entertainment is great in the day, lots of activities going on, for adults and kids. This ranges from mini golf, to sports competitions and quizzes. The night entertainment is ok, but finishes at about 10.30. We found this to be quite early. There are british bars with karaoke and discos across the road, and a ten minute walk away there are lots more. We just headed there afterwards. They are very friendly!!!!
The beach is about a 20 minute walk, and worth it! Dont get the bus, take the walk! The market on a sun and tues, and the port are worth it too! Again dont take the bus, the views are fantastic!
The water park is well worth it.only 15 euros! And next door to hotel. You can go back for lunch!
All in all, I had a good holiday, mostly thanks to the bars out of the complex! For families with children this is a great complex, but for couples, i would say forget it. And for all of the people wingeing about the hotel, this is a 3 star hotel, and all i can say is you get a 3 star service, what you paid for.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (Cosmos Discounts) Cosmos - Aug 23-Sept 06 2005
Opinion submitted in Sept 2005 by : Andy 37, Mel 35, Rio, 13, Brandon 6
Resort Rating: Good
Accommodation Rating: Average
My/Our Holiday Opinion:
After a very delayed arrival we were supposed to arrive at 11.30am but was delayed until 7.30pm we were all very tired and hungry, so just checked in and went in search of food. Found the restuarant to be quite pleasant and clean and the staff very friendly and helpful. A table was always found quickly and the food was pretty good. The only moan my husband had was it wasn't always hot enough. Boys always found something to eat and the chicken was fantastic. Georgeous desserts as well. Rooms were very small but found that the double glazing blocked out the noise from outside very well. Annoying thing was in the mornings you could always hear people shouting, kids crying or shouting down the stairs or wearing noisy shoes walking down the stairs on the way to breakfast.
We stayed in the Saturno and the pool was closed 4 times as children had been sick or poohed in there and it had to be closed for 24 hours each time. Flys by the pool was very annoying and we found the beach to be much better. Beach was the best one we have seen abroad and the only place all of us got any sleep as it was hot but quiet and most important, no flys.
Circus stage layout was very good and bingo was for quite a lot of money approxiamately between 650 up to 1000 euros. Didn't win but had fun trying. Not much else to rave about at this complex.
It is far too big to let children wander of by themselves unless they are older and my 13 year old didn't make any friends as if you found someone to speak too one day you couldn't find them the next, so he found it hard to make a friend and was our shadow the whole 2 weeks, whereas our 6 year old did make friends but had to be found a couple of times as it was not safe to let him go off on his own. The one time he did wander off with his friend he was threatened by a 8 year old with a cue stick!!
When to see Pirates and it was amazing. Would definately go back to Magaluf just to see the show and our younger son got to go on stage with Blackbeard so he was very happy.
Would go to Alcudia again but not club mac as it was too big although the staff kept it very clean and tidy and our room was always clean. The entertainment needs to be re-thought as the mimed club mac entertainers weren't very good apart from Giorgio who did the bingo (crazy frog gone mad ding ding) although my husband liked Madonna and the 80's group.
All in all club mac would suit families travelling in a group as there is plenty to do and if all the kids are together they would be alright but we didn't enjoy it as it was far too big.
Wouldn't go to Club Mac again.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: eclipse direct august 2005
Opinion submitted in Feb 2006 by : elaine stevenson
Resort Rating: Below Average
Accommodation Rating: Poor
My/Our Holiday Opinion:
I booked this holiday with another family in august 2005 our first impressions were that it was very grand from the porch. we arrived at night so we went straight to our rooms. The rooms are quite small and the beds are hard. i'll'd advise a family room as they were much more spacious. but who spends a holiday in a room!!!
The pool areas are very nice and were jet washed down. The kids enjoyed the pools and were in them nearly everyday. There is quite a walk to the nearest beach but there is a complimentry bus, the driver was very friendly so we left him a tip.
there is daily entertainment in the swimming pool as the staff do a dance routine in the pool!!! the kids enjoyed this and i even joined in.
all in all i wouldnt go there again as there are a few children who spoilted our holiday and the accomidation was poor 2 weeks was just 2 long!!!!!!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: aug 2005
Opinion submitted in Oct 2005 by : chris douglas - co durham (40,40,14,11)
Resort Rating: Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
Second visit to this complex, although last was in June 2003 and was a lot quiter then. If you want full on entertainment for kids and adults a like then this is the one. If you dont have kids dont go!!!
I would recommend this complex to anyone with kids it is great food fab we stayed Marte and could not fault it. Very busy but what else would you expect. The only down side I would say is the evening entertainment could be better. But dont let that put you off - food and drinks galore and not just the usual chips and burger s either good choice available. Give it a go you wont be disappointed.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (First Choice Discounts) First Choice-August 2005
Opinion submitted in Sept 2005 by : Smith- Cardiff (36,36,10,7)
Resort Rating: Excellent
Accommodation Rating: Good
My/Our Holiday Opinion:
We stayed at the Jupiter Hotal for 2 weeks in the Summer Holidays. This was our second visit to the hotel, we stayed there five years ago when the children were 5 and 2. We had such a good time that we were really looking forward to going back.
What a different story this time around. I've never seen so many people in one hotel in my life. By the end of the first five days I wanted to go home. There was no problem with the hotel itself, it was the inconsideration of the people on holidays there.
I'm not sure who were worse the teenagaers or their parents, spraying water guns, dive bombing in on top of the little ones in the pool. My six year old was tipped off his lilo and I lost count how many times I was squirted in my face at close range. At times it was dangerous and I reported it to the First Choice rep who was as much use as a chocolate teapot.
The Food at the hotel was lovely and despite it being peak period we were never waiting long for either the food or the drink.
Yes you do have to pay for activities for the children ie trampolining and quad bikes but at least they were available within the complex. It was great to have a stroll around the lake and let the kids have some fun as well.
Overall, I think this hotel has a great choice of facilities and the food and drink were good. But families you have been warned, if its a relaxing holiday you are looking for this is definately not the hotel for you in peak school hols.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Medinland - August 2005
Opinion submitted in Sept 2005 by : 44,40,12,9
Resort Rating: Very Good
Accommodation Rating: Average
My/Our Holiday Opinion:
Go on 3 hols a year and this is the first negative report I have entered.
Good points........
Maids keep rooms really clean. Towels and bedding were changed often.
Food very good, especially considering how many people being catered for.
Water park opposite Saturno is great. So relaxed and clean. Children thought it was excellent.
Bad points.........
Some people take their children on holiday and basically dump them for 2 weeks. Teenagers roaming around on evenings & younger children whose parents dump them out on the corridor early in a morning. Total lack of consideration for folks who have also paid good money.
Scramble for sun-beds at 06:30.
People reserving really early and not appearing until lunchtime.
Lager - NO alcohol content. Spirits were OK. Witnessed & heard so many domestic's they can't have been drinking the lager!!
No fights but plenty of slaps between men and women.
Litter around the whole complex was DISGUSTING even though bins were provided all over.
Entertainment fine - watched Madonna, Bee Gee's and 80's allstars tributes only.
Went out on all other nights to escape, across the road and into Alcudia centre.
3 out of 4 of us were ill for a day each (FIRST TIME EVER THIS HAS HAPPENED).
Could only put this down to the milk in the drinks machine or restaurant as our son did NOT have a hot drink in 11 days and he was the only one OK.
Lastly, Mosquito's are rife. Almost all the guests had been bitten by them. This could possibly be due to the large stagnant lake in the complex.
Sorry to be so negative but all true and never to be repeated.
For the the above comments we actually laughed and made fun, if not it could have ruined our holiday - would not let this happen.
Looking forward to December 05 holiday.
GOOD LUCK !!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Independant - August 2005
Opinion submitted in Sept 2005 by : Tracie Bayly - Hampshire (46, 42, 15, 9)
Resort Rating: Very Good
Accommodation Rating: Good
My/Our Holiday Opinion:
Bearing in mind we only booked 4 weeks before, & running low on options - had a brilliant holiday - both children were kept fully entertained & despite being very fussy eaters, they ate loads & thought the food was great - we thought choice good too, if a bit repetative.
Rooms were quite small, but at the end of the day you are only sleeping/washing in them. The only downside was being such a large complex, it was quite noisy late at night. Lifts were a pain - not enough of them!
The entertainers shows were superb - we had shows such as Grease/Rocky Horror. There were also a couple of Tribute bands that were very good (Bee Gees & Drifters).The bingo was good too - for 2 euros a ticket you can win up to 1000 euros for a full house.
If you want a quiet relaxing holiday - THIS IS NOT FOR YOU - but we like to join in & do lots, so had great fun - had a great day when the entertainers challenged the guests at various activities - they won of course!
Beach is great, only a 15 minute walk away - the hotel runs a courtesey bus - the kids paid 30 euros each to go paragliding - you can also do the banana boats & other stuff.
Don't do the waterpark behind the hotel - there is not much to it - hire a car & go to Aqualand or Western water park down near Palma - hotel will do you a packed lunch - these are a really good day out.
There are some good bars across the road from the complex
Arrived back home bank holiday weekend & have already booked to go back next August with another family we met there & made good friends with.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (Cosmos Discounts) Cosmos 27 august 2005
Opinion submitted in Sept 2005 by : marc 36 carol 36 steff 14 tammi 9 kelloe durham
Resort Rating: Excellent
Accommodation Rating: Very Good
My/Our Holiday Opinion:
the jupiter is the pick of the bunch. accomadation was v good.food very nice
the kids really enjoyed the holiday and soon found friends.
towels were being put on the sun loungers as early as 5 am,but u still get a good spot around the jupiter pool if u go down at 7 am.
don`t waste ya money on the waterpark outside the hotel,pay a bit extra and go to the wild west waterpark in magaluf,the are loads a trips there.it is very very good !
the cosmos kids club is a bit basic and boring and you have to pay extra for evening events.my advice is go with first choice kids club,the have every thing,there is also a kids club run by the hotel this is on allday...even the adults get roped into playing poolside games..be warned you get v wet
a minor point to pick up on are the lifts arent very good at busy times but the staff r very good.
excellent if u dont want to spend any money this place has everything.taxi`s only cost around 5 euros from just about any where.the girls in reception phone for one free of charge
overall a very very good holiday !!!!!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (Cosmos Discounts) Cosmos. August 2005
Opinion submitted in Sept 2005 by : Suffolk -49,41,13
Resort Rating: Excellent
Accommodation Rating: Very Good
My/Our Holiday Opinion:
We returned last sunday after spending 2 weeks at the Jupiter/Saturno.After reading some of the reviews we were a little concerned.
We had a fantastic time and would definately return. We stayed in the Saturno part of the complex. On arrival we were offered to change complex as they were over booked, but at 5.00am we just wanted to get our heads down. We were offered throught out the first week 3 times to move hotel. We decided to stay and did not regret it. The rooms were sufficient for the amount of time you actually spend in there, they were basically furnished, bright and clean.
The lifts were abit of a problem, this was mainly down to unsupervised children using them as a play area!!We set the alarm for 7.00am to enable us to get 3 sunbeds, many were earlier than us. Some people did cram them togeher,and inconsiderate people actually blocked the entrances to the pool around the saturno.We noted that the sun rises at the "always" pool from earlier morning, the sun gets to the saturno 10-30am ish, some people were acatually reserving beds at more than one pool to get the full benefit of the sun, this sadly to say was the British this is part of the sun bed problem with people being inconsiderate.
The entertainment was very good, at times the sound on the circus stage was not that great but it did not spoil the evening.The day time entertainment was very good, The complex had its own intertainment program, additionally to this the tour operators had their own kidsclubs, there was always something to do. There was a good choice of food, it was always hot and presented very well. There was something for everybody. Children had there own buffet, with chips, crisps, nuggetts baked beans etc. If you go on a trip and are out all day, you can get a picnic. This was very nice and plenty in it. Some people did complain about it, but there is not alot that you can pack up when its out in the heat all day. The slush machine was quite slow, there was never enough,it took a while to make, due to the demand it went quickly. Ice cream and lollies were available all day with no additional charge. The "swans" were free before 1.00, likewise the bouncy castle.
we spent very little money on club Mac. We hired a car, this was a good way of seeing Mallorca, this worked out much cheaper than doing the organised trips. We went to "pirates" an excellent dinner show, but the food let it down, it resembles school dinners, 1 sausage 1 drumstick, baked beans, 1 bread roll, a few wedges (3) and cold pasta salad, the portions were so measly. We were in the quater deck, all you got extra was a bottle of cheap cava between 2 and the children got a Pirates purse, with a few goodies, our daughter enjoyed this, the purse not the cava! The staff worked very hard and on the whole were quite plesent, but you did get the odd grumpy one, we all have an off day dont we. The cosmos staff were excellent they were at the hotel everyday, they worked exceptionally hard and were always polite and friendly.You can not fault the cleanliness theres always people cleaning all public areas continiously.
Like I said at the begining we will go back to the saturno, its exactly as the brocure says "for families" its not for those who want piece and quiet. Its in walking distance from the market, and main strip. If your going here, take into consideration other peoples points of view, go with an open mind and im sure you'll have a great holiday. We have recomended this hotel to friends and will be back.
Happy holidays
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: dedicated holidays-august 2005
Opinion submitted in Sept 2005 by : roy easton(34,37,8,5)
Resort Rating: Good
Accommodation Rating: Good
My/Our Holiday Opinion:
we spent 2 weeks at this complex and i would strongly recommend 1 week is enough.
even though it is all inclusive we spent a fortune on bouncy castles car rides etc.the food was really nice some nights but very much the same as the night before.the second week we spent most of the time at the beach as it is not as crowded as the pools at the hotel.alcudia beach is lovely as is the port.
the complex is definitely not for people without kids i have kids and it was a nightmare.some of the kids behaviour was ridiculous but i do blame the parents as half of the kids were never told off.my son who is 5 was in the pool with an inflatable boat a kid about 8 started swearing at him and trying to get him out the boat while all along this boys dad was sitting on a sunbed just looking.if you do anything go and see pirates it was fantastic i would not recommend marineland except for the dolphin show as i thought it was a waste of money.
i will not be returning to club mac as i think there is far to many people on the complex.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (Going Places Direct) Going Places - AUGUST 2005
Opinion submitted in Sept 2005 by : CLARE WILLIAMS - 35 38 12 9
Resort Rating: Good
Accommodation Rating: Poor
My/Our Holiday Opinion:
HI. Returned from hotel jupiter 2 weeks ago now.It's took me this long to actually feel something like normal again!!
RIGHT... POINTS THAT ARE GOOD....nightly cinema was great (if you got a table),saturno pool was quite a good size, food wasn't bad(we managed to put something on our plates at each meal-time), shop on site was ok for things like pop and sweets e.t.c, plenty of lilo's that are quite cheap, staff here are really polite. just outside there is a spar shop---which was a godsend. entertainment at the circus stage was ok when we went! but the bingo was the best if you like the crazy frog!!!lol.
BAD POINTS......poolside was dirty. we were there for a fortnight and not once did we see any of the pools being hosed down. rubbish was picked up but never brushed or anything. At the outdoor eating place at the saturno pool---staff are extremely rude and bad manered. We were on the fifth floor of jupiter,and my advice is to just dont go there.
The maids who worked this floor for the 2 weeks that we were there don't like cleaning!!!!To start...the hallways which have tiled floors were filthy. Inside your room...can't swing a cat..my main concern was the bathroom..the tiled walls were splattered in all kinds of bodily fluids!!!!the toilet was the worst i have ever seen.honestly.I have never seen anything like it for hygiene.Basically,there wasn't any.The toilet seat was filthy, stained in all the gaps with unthinkable gunk!! mildew and damp was all there was surrounding you when you had to painfully take a shower!!! my daughters complained more about it than i did.I think I was just trying to get on with my holiday without letting these things get to me too much.It was bad! the toilet didn't flush for five days despite the maintenance man having repeated attempts at trying to fix it.which at last he did.
the air-con wasnt working, so we waited for that to be fixed,which then stank of rotten eggs if you had it on full!!!Then to top it off --2 days before we returned home we opened the door one night after fleeing from the rainstorm outside, and the air-con vent shaft dropped out of the ceiling and hit my husband on the back of his head knocking him to the floor!!!!This was immediately reported to reception(think they were sick of seeing us!)and surprise surprise--- the reply was "oh i will send maid up"!!!!!!!! what a laugh!!! we were absolutely crying!!!!what was that poor woman supposed to do? I could go on and on but I think you get my drift now.
So just one more point to make---- if you need your bed changing - do it yourself- once in a fortnight! if you need clean towels after four days!-take your dirty ones to reception, and if your floor needs brushing after five days! - go out into the hallway and get the brush and pan off the waist of time young maids and do it yourself.So there.That's it.Could go on but won't.WEATHER WAS FANTASTIC WELL WORTH THE 2,500 POUNDS WE PAID!!!!!!!!!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (Cosmos Discounts) Cosmos- aug 2005
Opinion submitted in Sept 2005 by : Martyn Hughes- Guernsey (49,47,14)
Resort Rating: Excellent
Accommodation Rating: Very Good
My/Our Holiday Opinion:
just come back from 2 weeks in Alcudia have stayed at the Club Mac complex before(2002)staying at the Jupitor, this time we stayed in the Saturno.
rooms clean and enough space for 3(2 double beds) balcony was small but good enough to dry towels.Food very good choice sweets excellent,lifts in Saturno are in need of upgrading as they are forever breaking down(more than the max 6 people get in and lift switches off). some of the comments about sun beds("none available after 5.30am") were not our experience. we usually got 3 if we got there before 9.15am.
new circus entertainment area is a great improvement due to the tiered stands, tables to watch the film show after kids disco outside Jupitor can be difficult to get but does clear somewhat before the film.Staff excellent and very hardworking.Beach bus is a great way to get away from the pools operates every 30 mins except for drivers lunchbreak.watch out for the extra 15 cents added to newspapers for delivery(2 euros but printed in Mallorca so not sure why the extra).Hire car is a good idea for a few days, drove to Palma(quite a good indoor shopping centre)long drive to Sa Colobra(leave plenty of time to drive up and down the hairpin bends watch out for the tour buses as roads very narrow)and also drove to the east coast and manacor.last day had to leave room 12noon but did not leave hotel till midnight so spent a lot of the day in the waterpark behind hotels(you can leave to have meals in hotel and go back)
to sum up
food--- very good(but get to dining rooms well before closing time as some food does not get refilled)
accomadation---good
staff---- excellent
resort---excellent beach and amenities
entertainment----varied good Madonna look alike
drinks- get 2 at a time saves queuing(also Marte bar is not as busy)
lifts--- better to use stairs and keep fit.
tip- email tourist board in Alcudia well before and ask for maps etc they are very helpful
all in all will go back as our son enjoyed the place.If you want all inclusive, good pools and dont mind an upmarket Butlins style holiday go here.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (First Choice Discounts) First Choice-August 2005
Opinion submitted in Sept 2005 by : 37,16,9
Resort Rating: Average
Accommodation Rating: Average
My/Our Holiday Opinion:
We,ve just returned from long week at the Hotel Jupiter and must say we are all glad to be home! Feel like we need another holiday. I read all the reviews before we went and felt that some were pretty harsh but know i now why! Its pretty much a glorified Butlins!
This was the first time i had been all inclusive, i can say that the food was lovely, the rooms and hotel kept lovely and clean and reception staff friendly and pretty much on the ball!
However the hotal was VERY noisy, especially ay night and early morning! Dont poeple know how to return to their rooms quietly and have consideration for others, The adults were just as bad as the kids. I specifically chose this hotel as i thought it had plenty for the kids. My 16 yr old being too old for the teenager club and too young to join in with the adults. My 9 year old was even too old or too mature to join in the kids club! This hotel is definetely geared up for younger children with extended families.
Most of the activities ie Pool, trampolines, mini cars etc you had to pay for and if you wanted to get a sunbed by the pool be prepared to set your alarm for at least 5.30am, the advice from one of the reps was "if you cant beat them join them" I could go on and on but dont think Ive got enough room to write much more! Put it this way i definately wouldnt be reccommending this place to anyone i know!
I suppose on a positive note, it is situated in great place! Not far from beach which was lovely and great to get away from the hotel for the day or two or three,Oh and the pub across the raod "the Queens" does a lovely egg and chips. The shops are all in walking distance and again great to go in the evening to get AWAY from the noisiness of the hotel.
The pictures in the brochure are very decieving, the pools looking much bigger than they actually are. The fruit kiosk only open for one hour per day nad the ice cream parlour seems a long walk away from the main complex. If you dont mind your kids living off burger and chips for the whole week then great but for a more nutritious meal you need to leave the pool side and go into the resturant.
Well Id better get off otherwise i could go on and on and on
Hope your holiday is better than ours!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: travel city direct august 2005
Opinion submitted in Sept 2005 by : the smiths 28 ,27, 9 ,5
Resort Rating: Excellent
Accommodation Rating: Good
My/Our Holiday Opinion:
hello every1,just arrived back from sunny majorca yesterday and i must say it was a belter of a holiday!!we stayed in the jupiter hotel on 7th floor which was not too bad as we had 4 lifts to choose from.
havin read everybodys bad reports on here we were dreadin it a bit but we all really enjoyed it and didnt want to come yesterday mornin. hotel was big rooms were just the right size for a family of 4,never had any probs with the air con. cleaners were in everyday cleanin actually u always seen cleaners keepin on top of all the rubbish!
entertainment was excellent especially georgio ding ding baby!! he gave us all a giggle just a pity he never gave out my numbers 4 the bingo!! club mac entertainers were excellent for the kids my 2 loved it there is so much 4 them 2 do,plenty of activities through the day and mini disco and film on jupiter stage of a nite or u can go and watch a show,magnifico day was the best with step back in time.
food was out of this world, plenty of choice my children who r very fussy with their food never complained once!
beach was just 10 mins away and there is a free bus which takes u and drops u off.lovely beach,water is clear and clean!! really missing that beach today!!
over all would definitly go back in couple of years time and do it all over again would reccomend to anybody with children. enjoy!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (Cosmos Discounts) Cosmos 6th Aug 2005
Opinion submitted in Aug 2005 by : Jackie,41 Rob 38, Amber 9,Brad 6
Resort Rating: Excellent
Accommodation Rating: Good
My/Our Holiday Opinion:
We stayed in the Jupiter, rooms rather small and i small wardrobe for 4 of us! Bathrooms are a bit grotty but they are being re-furbished. But very clean. This was my 1st time in this hotel and being such a large complex i was a bit worried.The food was great and my kids are very fussy!! You can eat 24/7. Lots of swimming pools and loads of things going on. You must go to the beach it was really lovely.We met some lovely people there and the staff are helpful. The hotel is constantly being cleaned.
After booking this hotel and reading some of the reviews i was a bit worried but i really must say it was a great holiday for adults and kids and i would recommend it to anyone. So go and enjoy. I am already looking for a deal there for next year!!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Freedon Direct - July / Aug 05
Opinion submitted in Sept 2005 by : Steve, Phyl, 3 kids 43,44,9,8,7
Resort Rating: Average
Accommodation Rating: Excellent
My/Our Holiday Opinion:
Accomm - Expect that you will have been overbooked. Everyone is, and many, many guests move rooms mid way. This is standard at this hotel, regardless of which tour company you book with, and in much of Alcudia. At least if they're expecting you at peak season you're lucky, we saw families arriving and being told they had nowhere for them to stay.
If you get a decent room, and we ended up in a really very nice room indeed after 3 days, they can be very nice. Biggest rooms are in the Saturno, the smallest in the Marte. Jupiter air con in rooms is passable, Marte can be quite cool, but Saturno air con only takes the edge off the heat. Fans are available for a price and do help. There's also quite fast broadband internet connections (1 euro 10 minutes) to catch up on your email in each of the 3 main hotel receptions. Saturno reception is comfortable, Marte quite plush, while Jupiter reception has not much thought to it.
Restaurants and food/drink - The 3 main restaurants are excellent, there's plenty of choice, food is well cooked delicious and fresh and hot and regularly changed. You'll always find something, though the huge size of the restaurants may mean you have to walk a mile to see everything that's on. Staff work really hard. I put on half a stone in 2 weeks and was rationing myself sternly ! There's no formal dress / long trouser requirement. Marte is coolest again, Jupiter quite cool but Saturno restaurant air con isn't very good and you can get hot. No sittings or places, just choose a restaurant, find any table you like anytime between the opening times and away you go. Food is a big strong point of this complex, with chefs working at units mid-restaurant cooking smoked salmon steaks, pizza, eggs etc . Breakfast is very good, look for the special British sausage tray each morning.
Pool / snack bars work endlessly frying chips, burgers, hot dogs, and the Always bars do some nice fish steaks in batter too with salad etc. Endless supply, just dig in and enjoy. Pools are very clean and highly chlorinated, which you have to remind yourself is a good thing ! Children can go up to the food drink bars anytime, the staff are very polite and patient even with young children and serve themselves or ask for something.
Drinks are of a surprisingly good standard, beer is San Miguel and is draught standard, if you don't like it it's because you don't like San Miguel. Spirits are high quality and the wine in the restaurants is also fine and very chilled. Just look round, choose and enjoy it all and chill. Water isn't bottled, but chlorinated what seems like tap water, tho may be tanked. A few people had tummy bugs but this is as much due to change in diet and salt balance due to sweating as anywhere else you can go.
Entertainment. - is one of this hotels specialities, you just won't get better. There's excellent bands and singers of CD quality at various locations every evening on this HUGE complex. Other activities are endless. And there's a massive outdoor auditorium, must hold 1000 people, where you get entertainment of a standard that you'd be prepared to pay to see. Seriously impressive, even a visit by the Chinese State Circus with some incredible acrobatics. While many hotels have maybe 1 or 2 duff members on an entertainment team, ClubMac have 17 professional full time staff, and take it really seriously. For sports people there's football coaching, pony riding, archery, shooting . Wildlife lovers will appreciate the eagles and falcons flying constantly overhead and watch out for the big black puma (BIG !) walking past the arena at night , all part of the wildlife of the island.
Overall - staff are great, very friendly, hotel is clean and well kept tho showing it's age in some of the upstairs common parts. Food and drink flow like Niagara falls in this place, just don't hesitate to visit the bar and top up. You can totally relax at this complex and your metabolism goes down to zero. Have a great holiday I'd recommend it to anyone , but be prepared to find you don't get the room you want on arrival. If this happens, register for a room change (with everyone else) and enjoy the fantastic facilities this place offers and have a great holiday. The beach is nothing special and overcrowded by the way. Few shops and decent places outside of your complex to go to
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (First Choice Discounts) First Choice - July / Aug 2005
Opinion submitted in Aug 2005 by : Paul Tate - Wigan( 31,31,13,3)
Resort Rating: Excellent
Accommodation Rating: Good
My/Our Holiday Opinion:
Just returned from the Jupiter and had a great time. I you have kids this is a good place to take them with things going on from 10am to 11pm.
The complex is split into various areas for the diffrent tastes
The rooms are on small side but are cleaned every day.
The food was good and they did try to put something on for every one.
Over booking was a problem for the hotel and they where trying to offer alternative accomodation to people with compensation.
If you thought the germans are bad with towels on the beds well this hotel puts the brits on par with them, if you are not up by 8am NO SUNBED.
To sum this hotel up, it is a very busy Family focused hotel and they do try to offer some thing for every one.
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Hotel Saturno - Alcudia
Operator and Date: CBT INTERNATIONAL - JULY 2005
Opinion submitted in June 2006 by : 25, 22, 4, 1
Resort Rating: Excellent
Accommodation Rating: Excellent
My/Our Holiday Opinion:
We went on a family holiday to this hotel and thought it was fantastic. The hotel rooms were nice with all basics. The food was good most of the time with quite a lot of choice. The hotel offered ice cream unlimited between certain times for the children and my 2 ate loads of it to cool off. The complex had a kids club which my eldest daughter went to only once, she didn't enjoy it but there were loads of other kids there who had a great time. Every night was a mini disco for the kids followed by either an outdoor cinema, feature movie or bingo (prizes of upto 500 euro's) then a live act (normally a singer).
The complex had a lake, 3 or 4 swimmming pools, a mini train ride and little shops. There was a massive waterpark literally on the doorstep of the complex, and the hotel put on a courtesy bus to the nearest beach at Alcudia ( about 10-15mins or 30min scenic walk) At the beach there were plenty of shops, bars and resteraunts, and the beach was beautiful. My 4 year old played in the sea for hours as it was really shallow for about 100feet. There was always plenty of sunbeds available. If you are thinking of going here on holiday you will most enjoy it if you have babies/children/teenagers. I wouldn't recommend it for a couple with no children.
Anyway hope you have as great a time as we did!!!!
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Hotel Jupiter - Alcudia
Operator and Date: (First Choice Discounts) First Choice - Jul 2005
Opinion submitted in May 2006 by : Chantelle - London (16, 14, 15, and parents)
Resort Rating: Excellent
Accommodation Rating: Excellent
My/Our Holiday Opinion:
when we went to majorca i fort it was gunna be boring coz i was wiv my parents but den i met sum well fit guys. da food was well good as they did everything i liked and i met well loads of friends (hi jo, emma, jen, deanne, alicia, kirstie,liz, rose, san, emily, becki, juan, jose, miguel and esteban)also hola to my bootiful buff ting enrique. see you all soon on JULY 1ST 2006!! bye bye
chantelle xxx
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (First Choice Discounts) First Choice - July 2005
Opinion submitted in Aug 2005 by : Jones - Cambridgeshire (44,41,13,11)
Resort Rating: Excellent
Accommodation Rating: Very Good
My/Our Holiday Opinion:
Have just returned from 2 weeks in Jupiter Hotel. What can I say, the best holiday we have ever had. The complex is huge but we never had to queue for food or drink. The food is absolutley lovely lots of variety and plenty of it. Its great being able to just help yourself at any time of the day.
As for the sunbeds, people were putting towels out very early each morning but we never had a problem getting one later in the day. There is at least 4 pools and they are really clean.
The rooms are small and there was 4 people in ours but you are only in the room to sleep! The maid came in every day and we had clean towels every day if you put dirty ones on the floor.
The entertainment is fantastic and their macnifico day was absolutley brilliant. The MAC entertainment team were lovely especially Georgio, Viktor and Terri.
We had such a fantastic holiday and i would recommend this as a exellent family holiday.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: 16th July 2005
Opinion submitted in Aug 2005 by : Marshall
Resort Rating: Good
Accommodation Rating: Average
My/Our Holiday Opinion:
If you want a quiet holiday then this is NOT for you. However, if you do decide to go then make sure its not during school holidays as its MANIC.
If you like to lay in bed in the morning or get sleep at night FORGET it, doors slamming, kids screaming running up down the corridors and setting off fire extinguisher.
Be prepared for competition for sunbeds i had to get up at 06:30 every morning to put towels down, then the beds get so close together your virtually sharing them
Food was good no variation from day to day
The Saturno Swimming pool was close 3 times in 1 week for cleaning as and treatment as kids crapped in the pool.
Wouldn't recommend this to anyone and won't be going again
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: mediland ltd -july 2005
Opinion submitted in Aug 2005 by : barrie,niki,georgia,ben(39.31.7.2)
Resort Rating: Very Good
Accommodation Rating: Good
My/Our Holiday Opinion:
ok got back on sat,when we arrived we was very pleased with the whole all inclusive thing,rooms are very basic and small,i think,there was 4 of us.balcony was not to call a balcony,ok breakfast was lovely,in all the food was lovely.we never had to wait for food.kids menu very little,my daughter ate pasta for 2 weeks.my son ate soup.oh and lots of ice cream for afters.sunbeds!!!!!!we had to set our alarm clock for 6am every morning to get 2,and they are squashed together with just enough room for a pin.understandable for the amount of people but still take an alarm for this.
only 1 place to get ice cream from morning till bout 2 which is at the bottom near the kids park,then you get them at the marte from 2.30,do not go at 2.25 thet will not serve you and tell you to come back,these are little cartons.snacks was great,hotdogs,burgers,chips,salad,onion rings,nuggets and sandwiches,now to our getting back to the rooms for out on the beer tonight.
the lifts are rubbish,luckily we was on the first floor,you can wait 10 mins for a lift,night life.i think was not that good for the amount of people,they have a little stage as you walk out the saturno,then the kids stage with the cinema.then a little kids show after it,my daughter sat down to watch lord of the rings!!!!!and bounty,both films i think are 16yrs.so she didnt watch them,that was very packed then the circus stage,you need to get a seat by about 7.45,they do bingo here and the money is great,a line was approx 250 euros and the house was around 700 euros then they have live shows on,that was good like madonna,acrobats,the reps do a 80,90,2000 music show that was good,but here is where ya spend the money,they have trampolines,motorised cars,a bull rodeo,swinging ship,more trampolines and all these are a charge for, we went to an all inclusive expecting these things to be free,no way.the pedlos are free for about 1 hr in the morning,then in everyhotel are games and grabber things and popcorn,which you pay for,kids have henna tattoes,my daughters stayed on for 2 days,that cost 19 euros,and do not have your hais braided at the hairdressers,i had my daughters done for 30 euros and 2 fell out after 3 days we went back and waited for 20 mins for her to put them back in,then after 1 week they was all loose.i spoke to bout 10 different parents who had the same thing happen,go outside and get it done better and cheaper.
so basically everything and entertainment for the kids cost you,we moved hotels after a week,you can if you want to,to the hotel paraiso del alcudia,it was like another holiday.jupiter gives you 30 euros a day to get taxis back and too but you can walk and the rooms are fantastic,a seperate room for us parents,a fridge,cooker,sink 2 sofa beds and a balcony,right opposite the beach,and the reps there go around and take the towels off the empty sunbeds.ok i finished now hahaha,
if you want a relaxing,cheap,hastle free holiday please dont go to the jupiter/saturno.i need another holiday after the expensive busy one from here,if you are and do go hope you have a great time and my very best of luck,adios and happy holidays,myself im back to self catering in greece //(*_*)\\
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: mediland ltd -july 2005
Opinion submitted in Aug 2005 by : nicola mellor-widnes(31,39,7,2) //(*_*)\\
Resort Rating: Average
Accommodation Rating: Average
My/Our Holiday Opinion:
just returned from the jupiter/saturno and after reading the reveiws thought it sounded great for the kids and for our first ever all inclusive holiday.the food is lovely,the rooms and hotels are clean and the staff are friendly.if you want a relaxing holiday,this is not the place to go!!!
i spent a week watching the kids every move,not that i dont usually but these hotels hold 3,500 people,if you did loose your child you would have no chance of finding them.no sunbeds from 5.30 am,we had to set our alarm every morning to get 1.the kids entertainment is much better at butlins,and the 3 hotels full of games and win machines(all cost 1 euro)trampolines,kids motorised cars 4 euros for 10 mins,basically everything here for the kids to do costs money.
do not have your hair braided,falls out after 4 days,again 25 euros,henna tattoes off after 2 dats,17 euros,we spent a fortune,ice cream place only open a couple a hours a day,do not go here,we moved to the hotel paraiso del alcudia,which jupiter/saturno give you an option to do,if you do go and dont like it move here,they give you 30 euros a day in full to get back and too to the hotel,and the rooms are massive with a seperate room for parents,rooms at the jupiter very small and basic,there was 4 of us and we could not breath,
we will not be returning here
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (First Choice Discounts) First Choice, 9th july - 23rd july
Opinion submitted in Aug 2005 by : phil,jill,ben and scott. (45,39,14 & 15)
Resort Rating: Very Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
When we arrived on the 9th complex of Club Mac was ok but got a lot busier during the 2 weeks we were there. The Jupiter which we stayed in was very clean the maids were excellent they will return later if you are having a couple of extra hours in bed.
The food was good when we first arrived but as it got busier we felt the food was becoming repetative and not of the same standard as the first week, the puddings are EXCELLENT.
The kids went to the soccer schoolrun by David Howells and Scott Nesbitt and made friends, we didnt see much of them as there was plenty for them to do. The kids seem to make friends very easy and hang around together.
The first Choice reps were EXCELLENT they dont just sit in reception and try to look important and stan offish as some reps can be, but mix with guest around the complex. A special thanks to Leanne and Siahone even though they decided to cool me down with ice water when sunbathing by the pool nothing is to much for them to do to help you have a good holiday.
If you want to get away from the hustle and bustle of the sight there is an excellent bar accross road at the hotel solento the barman is called Rafa and is a great guy who cant believe spirit measures in UK. His idea of a vodka red bull is a pint a time.Also if you want a good English breakfast try the full monty at the Queens for 3.95 euros it fills you up until tea time and the lamb diners is out of this world(A MUST IF YOU LIKE LAMB).
We hired a car from place at the side of the spar 24 euros including insurance. A must is to visit the markets of Alcudia and Inca(KEEP AN EYE ON BAGS WHILST ON MARKET).Dont be afraid to bater on markets they come up with silly prices like 50/60 euros but will sell for 10 euros.
Overall. A massive complex that at busy times must have around 4,000 people on it from Britian ,Spain, Belgium and Germany( so towels out early).Food is good most of the time but after 2 weeks can become a bit repetative. Hotel is clean and tidy, the reps are excellent. The entertainment is very good and the whole complex is geared towards kids and having a good time.
Thanks for a great holiday.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: independent- July 2005
Opinion submitted in July 2005 by : unhappy- yorkshire (43,37,04
Resort Rating: Excellent
Accommodation Rating: Below Average
My/Our Holiday Opinion:
Having just arrived back from hotel jupiter we are now in need of another holiday.
I strongly recommend you read all the reviews and critisizing the food, rooms pools, lifts and lack of room on the complex. We have returned from a 2 week all-inclusive and spent an absoulte fourtune! the food is awful, I did,nt know you could do so many things with chicken and pork! the menu seemed to be the same every night awful! we ended up eating out most nights and just not bothering as for the free all-inclusive drinks thats fine if you don,t mind queing like a child for your school dinner and sticking to the floor in the prosses as kids have thrown coke etc all over and it never gets mopped up.
The entertainment well not sure where to start with that one we thought we were at butlins at one point, although I think that would have been much more entertaining again we went out every night spending more money on drinks, to be honest I could go on all night about this hotel but I will not bore you. If you want to go to Alcudia which is lovely don't book an all inclusive hotel, get one in the new town or in the port and go bed& breakfast or half board you will get more for your money Alcudia is really beautiful but this hotel is not, be warned!!!!!!!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: July 2005
Opinion submitted in July 2005 by : Claire,Steve and Kids
Resort Rating: Very Good
Accommodation Rating: Excellent
My/Our Holiday Opinion:
Have just returned from 2 weeks at Club Mac resort in Majorca and we loved it. Our 2 kids were in the kids club everyday and they adored it. Massive thanks to Dani,(you are adorable!) Marina, and Carlos, the kids love you!
Rooms were nice, a little small but theres so much to do you are hardly ever there anyway!
Food lovely and their is a huge choice to choose from where you can eat in all three hotels.
Entertainment cannot be faulted. The entertainment team work so hard, each night there was some show on such as grease, rocky horror or a dancing show.
I would definatly return here and reccomend everyone to go. A big hello and thankyou to the entertainers for making the holiday so fun.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (First Choice Discounts) First Choice - July 2005
Opinion submitted in July 2005 by : Caroline Slater - Leeds (32,42,13,5)
Resort Rating: Good
Accommodation Rating: Average
My/Our Holiday Opinion:
Just arrived back today from our stay at the Jupiter. First of all I would like to say that as a hotel it was ok, but it's the people staying there that are the problem. Put it this way, I was ashamed to say i was British. The behaviour of the scores of teenagers there was appalling, rude, offensive just to name but a few and the adults that were there were just as bad.
The lifts weren't very reliable and with me being 6 months pregnant found this a bit of a bind. But to be nearly knocked down the stairs regularly by 6ft something teenagers, is something I do not appreciate. There is a late night bar that's open til about 6am, big mistake. Drunken teenagers throwing empty and full glasses in the pool. Foul language and fighting in the early hours and some of the parents were just as bad. Women throwing up in the reception area, so on and so forth...
This is a place I will not return to in a hurry.
On a better note the food was reasonable, the staff in the dining area were quick to clean away plates and the rooms were slightly small but had air conitioning and were comfortable.
I have stayed in places were we have been half board and bed and breakfast that were far more enjoyable.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: journeys direct - july 2005
Opinion submitted in July 2005 by : Donna Russell - Rotherham (32/31/15/13/10
Resort Rating: Excellent
Accommodation Rating: Very Good
My/Our Holiday Opinion:
We have just got back from majorca on the 12th july.we stayed in the saturno which was very small for a family of five and so was the bath room but it was kept clean the cleaner came in every day.But we kept some of how clothes in the suitcase because they was no wear to put them these rooms would be a push for a family of three never mind five as my brother and sister inlaw and son came with us but stayed in a diffrent room they had every think the same a us exspet we had a fold up bed.
A part from that this complex is great it as loads of diffrent size pools which was great because all of us that went had diffrent age kids.The entertainment was great diffrent every night for kids and adults.the food was great to loads of diffrent foods to choice from and we all ways got seats together which was good.The drinks was great as it was 24 allinclusive but at 12 oclock they stop stuff like burgers chips etc and put on sandwiches.The beach is a 10 min walk but worth it as its lovely and loads of shop on way to beach.The waterpark is right out side the saturno entrance which we thought was great as we was so settled with kids as they was life gaurds watching every pool so you could relax.
We went to the market on sunday it is about a 20 min walk and his in th old town which was pretty good.We also had some nights out at a bar a cross from the hotel which was english run and they was so frendly.I would come back to this compex if rooms were bigger that was the only down fall to this holiday every think else was a1
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Hotel Jupiter - Alcudia
Operator and Date: (First Choice Discounts) First Choice - July 2005
Opinion submitted in July 2005 by : Officer family- Moray ( 42. 26, 4, 2)
Resort Rating: Very Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
Just returned from our summer holidays & couldn't wait to add my bit about the Jupiter.
Lets start with all the bad reviews that i've reAd. Hotel was clean ( until people started using the floors as bins) plenty to eat at snack bars but once again seen pigs behaving better at feed time, no respect for anything or anyone.
Kids creche totally reccomend it our wee one loved it.The kids club, our 4 yr old loved it to bits, he also went to swimming lessons(8) has come on fantastic, these were taped off, but once again some people have no respect for anything,lilos,balls,even people in no go area.One evening my wife felt unwell(too much sun) a waitress took a tray up to our room 8th floor now thats room service. The hotel staff work hard and tireless and are allways smiling 10 out of 10 to them. The first choice reps were brilliant and were allways there to help.
Will go back to this hotel.
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Hotel Saturno - Alcudia
Operator and Date: Dedicated June 05
Opinion submitted in Apr 2006 by : The Cannock family-staffs
Resort Rating: Good
Accommodation Rating: Excellent
My/Our Holiday Opinion:
Ding Ding
Take no notice folks-this hol at Jupiter,Saturno and Marte was brilliant..
..
...Now, wheres that blooming crazy frog gone!!!!
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Hotel Jupiter / Saturno - Alcudia
Operator and Date: Medinlan June 2005
Opinion submitted in Jan 2006 by : Cole(36,28,8,6)
Resort Rating: Very Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
We stayed in the Saturno.We were dealt with quickly by the reception staff who were quite pleasant. Rooms were clean but a little small but that didn't matter.
The food in the hotel was excellent with plenty of choice and a kids section to choose from. Always snacks available-hot food as well as sandwiches. Queues weren't too bad at the bar but the queue at the snack bar after 10p.m was horrendous so usually didn't bother. Kids were able to help themselves to drinks so that was a bonus.
This complex was very big but there was always sunbeds available throughout the day. Most of the time there were lifeguards around the pool so you could relax abit.
There was plenty to keep the kids entertained. They loved the swan pedaloes on the lake which were free in the mornings and the mini train that took you around the lake. There was also a large play area. Because it was such a large complex it was difficult to find the organised activities or any kind of kids club but there was more tham enough to keep them entertained.
The evening entertainment was very good although it was difficult to find a seat to watch the mini disco but my kids couldn't wait to drag me off to the mini fun fair anyway,where there was a bouncy castle and other little rides that cost 1-2e each. The entertainment was great for adults as well with various shows and we won 400e on the bingo.
The resort of Alcudia was lovely with a great beach. It wasn't very lively but fine for families. You had a bit of a walk from the hotel and there wasn't many bars closeby. The kids didn't like the walk so were a bit tied to the hotel but wasn't too much of a problem when you're all inclusive. If you like a flutter on the horses then the Harp irish bar a cross the road is the place to be-they take bets and show all the races.
In all we loved our holiday and would definetly go back in the future.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: june 25-july 9 2005
Opinion submitted in July 2005 by : paula,andy,kayleigh,rory and dylan (43,34,11,9,2)
Resort Rating: Very Good
Accommodation Rating: Excellent
My/Our Holiday Opinion:
Hotel Saturno
After reading peoples comments we were worried.We shouldnt have been as we had a fantastic time.
The food was out of this world with so much choice and if you missed your dinner for any reason then you could go to one of the snack bars where you could have a burger,nuggets,fish,chips,salad.
Thers also a fruit hut open in the afternoon and an icecream hut that also serves all drinks,ice lols,
There are a few bars dotted around and you can get all drinks including milk and milkshake.
Puddings are varied and very nice. I put on 9ib in 2 weeks so beware.
There were no ques and on the rare occasions there were(once or twice) then there were only 3 or 4 people infront.
At night there are small ques but no worse than in your local.
The beer is not watered down but it is not as strong as in our country-but its okay because you get a double measure anyway.
The swan pedalos were free in the morning.The table tennis is free but you have to buy your own bats from one of the shops near the hotel.You can rent equipment free if you pay a refundable deposit,ie-crazy golf,tennis,volleyball.
All the sports activities are free-ie archery,pistol shooting and lots more.You have to look on the board to see whats on.You have to pay to play pool-snooker though.
They also do a free facial or a massage free on a mon wed or fri-you have to find out the times.
There are some things you pay for but i think these are organisations not run by the hotel.An example is canoeing,go carts,quad bikes,trampolines.
There are loads of free things though with regular pool games such as water aerobics,water volley,tennis for kids and teens. There are things for everyage group-split up.
Entertainment best in circus stage.Bingo is first and was usually 600 euros for a full house.
Every 2 weeks they have a magnifico day where they lay on extra free treats for all and extra games day and night.The human table football was hilarious.They also gathered everyone in a circle round the lake and we all let of balloons and made a wish.
There is a free train ride for the kids at 10 and 3 each day.
There are lovely black swans in the lake-the lake is a bit niffy but i think the water runs in from the sea.There are big fish in the lake and my husband caught one.They sell the rods at spar for 4 euros.
There is a creche run by the hotel if you booked an operator without a kids club.
You can get tubs of icecream in the marte all day.You have to have lunch in the jupiter.
The jupiter seems more modern but the saturno was quiter along with the marte and the lifts were less busy.
There is a shop on site but the spar shop accross the road seemed alot cheaper and if you go into town,a 10 min walk they are even cheaper.
We walked everywhere although you could get a free beach bus-more like a coach.NOT BUSY EITHER.
We joined in with everyone getting up and reserving our sunbeds although the 2nd week there were plenty spare each day.
I would reccomend getting a table in the circus stage by 7-30.However there are plenty of the chairs on the arena bit.We preffered a table.
Dont worry about the saturno as it was our favourite.We werent keen on the receptionists though.
The waitresses are fantastic though.
IF YOU WANT YOUR BEDS CHANGED EVERY DAY YOU HAVE TO TELL RECEPTION STAFF.iF YOU HAVE DIRTY TOWELS AND NEED THEM CHANGED THEN LEAVE THEM OM THE BATHROOM FLOOR.
The hydropark is accross the road and is great.You can nip back to the hotel for your dinner and get back in.Just tell the staff.
The only downsides were the size of the rooms,the knackered foldaway beds,the balconies were in my opinion dangerous,chairs on them wouldnt bear thinking about but thats ok as there werent any.A good tip would be to move your dressing table accross the sliding doors.
If you are going soon then im sure you will enjoy yourself.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Globespan - June 2005
Opinion submitted in Sept 2005 by : Tammy Williams - SW Scotland (28,36,6,3)
Resort Rating: Excellent
Accommodation Rating: Excellent
My/Our Holiday Opinion:
We traveled there in June and stayed in the Saturno hotel. Its a complex of 3 hotels on an all-inclusive basis.
My family and I arrived at night. We`d hired a car from the airport and it was about a 45 minute drive to the complex.
When we`d got there it was around 9.30pm and the kids were starving. We had to wait until 10pm for the hot snack bar to open. The only critisim is that all the hot snacks in the evening consisted of was chips, burgers and hotdogs - every night.
Up to the room. We were on the top floor (small lifts) - very clean with 2 double beds, small balcony, TV.
Room service was in every day, staff were lovely - our shower head was a bit worse for wear and unpredictable and when we mentioned it to them one morning, it was replaced by lunchtime!
All the meals were included. 3 restaurants to choose from and a HUGE selection of food available at every meal. Salads, chips, fish, pasta, childrens buffet (chicken nuggets, cheesy pasta...), and the desserts were to die for!! My son made at least 3 trips to the ice cream and swiss rolls at every meal time! sandwiches and rolls available in between meals.
They made us up packed lunches when we went on excursions.
The pools were all very clean - absolutely no complaints. Showers by every pool. In the Childrens village there is a pool that stays the same depth all the way round so my husband and I could lounge by the side of the pool and watch them knowing that they wouldn`t get out of their depth - brill idea! The childrens village is enclosed so you know they can run around on the play equipment which is all set on sand.
Theres a mini fair with bouncy castles, ball pool and trampolines as well as motorised cars/bikes to hire to go round the boating lake on.
The entertainment at night was good - there was a madonna tribute singer on which was quite good, and japanese acrobats. We watched something different every evening. If you don`t fancy that, on the other side of the lake is a big screen where they normally show a kids film in the evening - Finding Nemo, Shrek. Reception will let you know whats on when.
There is a guy who does caricatures of people. Let me tell you - he charges £20 euros a person and is absolutely amazing!! We saw loads of `artists` at the market and other places but no one could compare to this guy. We had our 2 kids drawn and they are now framed at home. Well worth the money.
There was rifle shooting, archery, water sports, water aerobics, and more - there was always something on.
Would definately go back. Makes for a great family holiday.
As a side note- if you can go and see the "Pirates" show in Magaluf if you can (its always pretty much booked up). AMAZING. My kids had the time of there lifes and said it was the best part of their holiday - it was fantastic.
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Hotel Jupiter - Alcudia
Operator and Date: First Chioce-June 2005
Opinion submitted in July 2005 by : Charlotte Sayers-Merseyside(23,27,21months)
Resort Rating: Excellent
Accommodation Rating: Excellent
My/Our Holiday Opinion:
After reading the reviews on this hotel we were ready to cancel our holiday, but the hotel was fantastic.
Definetely would reccommend this hotel to families but not really for couples.
Our son is 21 months and there was lots to keep him entertained, such as the kids mini disco every night at the hotel jupiter. Also there was a childrens village with a great park and a lovely childrens swimming pool that was very shallow.
Milk was free at all the bars.
The food was brilliant and loads of selection every night. Lots of cold salads and pizza at lunchtimes and the meals at night were a selection of Spanish and English.Drinks were all available inside the dining rooms.
Only downside was that the hotel receptions and bars were not air conditioned-except for the Marte and the rooms were not very sound proof, with doors slamming at midnight. But on the whole the holiday was brilliant and if you make the most of this hotel and its facilities you will have a great time.
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Hotel Jupiter - Alcudia
Operator and Date: (First Choice Discounts) First Choice - June 2005
Opinion submitted in July 2005 by : Louise - Essex (20, 20)
Resort Rating: Average
Accommodation Rating: Good
My/Our Holiday Opinion:
My boyfriend and I came back from Majorca at the beginning of July after staying there for 1 week.
We stayed at the Jupiter hotel and just like many others wondered what to expect after reading other people's comments.
In general, the hotel staff were friendly and the First Choice reps were helpful. The rooms were good (just needed another plug socket) and were cleaned every day.
The hotel tried its best to keep the resort clean, cleaners were working around the clock, the problem was the minority of people making it unpleasant for others - people need to learn not to encourage the ants and to use one of the many bins provided instead of the floor.
The pool was very packed (children definitely need watching), it also needed cleaning during the day - one floating fly too many!
The lifts were dreadful, they could only be called by inserting your keycard and kids pressing for it on every floor meant it taking ages. It didn't help by one of the lifts not wanting to go further than the 5th floor. We took to walking up and down in the end.
The food was good although repetitive (chips and pasta mainly).
The entertainment was great for children but not so good for adults.
Having a 24hr bar, some teenagers were rowdy with no respect for others and most parents were too busy drinking to notice what their children were up to.
At the end of the day your holiday is as good as you make it, we had a good time but will not be doing this type of holiday again, we all have different preferences. If you like Butlins you would probably like this resort. Alcudia was lovely and would go again, just not to and all-inclusive. We were misinformed as this was definitely not a place for couples who want a fairly relaxing holiday. I would not advise this holiday for people without children or who like a quieter holiday.
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Hotel Jupiter - Alcudia
Operator and Date: Eclipse (First Choice) - June 2005
Opinion submitted in July 2005 by : Pat Villiers Staffs (57,42,40,39,39,36,13,13,12,8
Resort Rating: Excellent
Accommodation Rating: Excellent
My/Our Holiday Opinion:
Wow what a fantastic holiday. were so so surprised when we got there. Yes it was busy for the second of our two weeks and there were lots of kids running around and perhaps a little noisy but it is a 'family' holiday and as far as I know is always advertised as such so couples should just go elsewhere! I don't want to sound rude but that's what I say to the elderly lady that was complaining to my husband that she didn't like it - just don't go there if all you want is a quiet 2 weeks in the sun. We were a party of ten (three families) and we all had a brilliant holiday - my sister wants to go again next year and my family would certainly go again.
Anyway what can I say about the hotel - it was just fantastic, the staff were sooo nice and helpful, the rooms were more than adequate and lovely and clean every day. The towels weren't changed every day but so what - just put them to dry overnight! Air con was also adequate - tip, because the electric only works in the room with your room card in -because we had two cards we just left one in every evening and this left the aircon on and was lovely and cool to come back to!!
The food in the Jupiter restaurant was to die for - there was such a huge selection every night and it was all to such a high standard. It was so good we didn't even bother trying either of the other two hotels restaurants. We were at a five star all inclusive last year and it wasn't a patch on this three star!! There were also the snack bars where you could get burgers,hot dogs,chips, chicken nuggets, sandwiches and filled baguettes virtually all day long. Really good choice of ice creams too and biscuits and at certain times the fruit bar was open. Along with the choice of drinks what more could you ask for.
The gift shop on site is convenient but pricy compared to the Spa which is only another five minutes walk away across the road from the Saturno.
I think there were 7 pools to choose from with loads of sunbeds everywhere and so much for the kids to do they were never ever bored.
There is a free bus to the beach which is one of the best beaches I have ever seen but it is only a 15 minute walk anyway and so worth a few visits - take stuff with you if you can tho cos the bar on the beach is pretty expensive, but the fruit sellers are reasonable!
Nightime entertainment was superb and I applaud all the reps etc who work so hard with the kids and adults (and during the day). Again you were spoilt for choice as to what to do.
So all in all a great time was had by all and I would say if you've got kids of any age then give this place a go and you won't be disappointed.
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Hotel Saturno - Alcudia
Operator and Date: (Cosmos Discounts) Cosmos - June 2005
Opinion submitted in July 2005 by : Paul Tilbury - Hampshire (38,34,15,13,11,6)
Resort Rating: Very Good
Accommodation Rating: Good
My/Our Holiday Opinion:
Lets get the bad bits over first -
The lifts - The reason they are so slow is that during most of the busy times children think its funny to press the call buttons on every floor. Parents should educate their children not to do this as the blame falls upon the Hotel!
Noise - If your a light sleeper take some ear plugs, you will be woken by noise up until the early hours of the morning, again this is not the hotels fault!
Out of control children - Don't sit in the back grandstand seats adjacent to the lakes to watch shows etc...groups of children take great pleasure in throwing all sorts up and over people sat there.
Replica goods - Avoid buying cheap replica sports goods from the onsite vendor because they are just that, cheap copies that wear out very quickly.
Hotel Saturno was due to be revamped before the start of the summer season in line with the two sister hotels on site, the revamp was postponed, hotel looks dated internally and bathrooms are drab.
Saturno main pool - On three occasions the main pool was shut due to children doing number 2's in the pool, parents please educate your children!!!
Saturno main pool - Watch your kids if they are non swimmers, it is very easy to slip into the deep section!!
Not too many bad bits eh and most of them are not the hotels fault!!!
The good bits -
Staff - All front of house staff speak excellant English.
Cleaning - The Hotel is being permanantly cleaned in all areas, our room was missed on one occasion, I complained to the reception and with 10mins a maid was there cleaning. Towels and bedding clean and changed every 3 days.
Food - Often the subject of other review complaints. Saturno provided a vast combination of main meals to suit all tastes. Snack bars keep you fed outside of meal times and if you insist Jupiter has a full choice lunch sit down style.
Entertainment - The site does a superb job of keeping not only children busy during the day but adults too, so many activites to name but again something for everyone. The bingo is a hoot especially when Giorgio (ding ding) does it, I won a share of the 800euro main prize on my last evening, 2euros per ticket. Always have evening entertainment, the team work hard at this.
Choice of pools - 7 to choose from, get those towels down early though!
Facilities - You can use all three hotels on site.
Beach Bus - Every half hour the free bus takes you to the beach and back.
Local facilities - If you or your children like water rides then there is a waterpark just across from Saturno 15euros each to get in though you can get in quicker and slightly cheaper by buying your ticket from the hotel reception.
Communications - There are phones plus internet facilities on site.
Tips -
If your party numbers more than four get down to meals at opening times to nab the larger tables.
For all day shade choose sunbeds by the last window of the Saturno restaurant, along side the kiddies pool and nearest the main pool. Just around the corner is an alcove too, big enough for 3 sunbeds with all day shade.
Walk to the Spar shop at the end of the road, its cheap, lots of gifts available and cheap booze to take home.
Be polite to the restaurant staff and stack your plates for them to collect from your tables, you will make friends with them.
If you are going on a tour operator trip covering lunch, book a packed lunch via reception before 8pm the night before.
Get a bank loan to buy the newspapers!!
Dont offer to bring free onsite ice-creams back for others in your party, they will melt, instead eat your ice creams where they are served.
Get seats early for the lake side entertainment if you want a table, but if you want a drink before 8pm take one with you.
Dont buy inflateables, people are always dumping them on site as they cannot be bothered to take them home with them, just collect from the main pool area when they close.
Thats enough, yes I would go again, the kids really enjoyed themselves as did my wife and I. Give it a go and post a review when you get back.
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Hotel Jupiter - Alcudia
Operator and Date: (Cosmos Discounts) Cosmos / june 2005
Opinion submitted in July 2005 by : gav tyneside
Resort Rating: Good
Accommodation Rating: Average
My/Our Holiday Opinion:
arived on 19/06/05 Very large complex & very busy
Hotel jupiter was clean and of good standard but saturno is still waiting for the refurbishment it was promised
Food & drink were good and staff were very good
The biggest complaint about this hotel was the noise at the end of the night
Door slamming and shouting in corridors at 2,3,4,5 inthe morning and the inability of security staff to deal with it
Overall we had an enjoyable holiday but not reccomended if you like things quieter
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Action Travel (teletext)- June 2005
Opinion submitted in July 2005 by : Andrew Stokes - Kinghorn, Fife Scotland (27,29,5,2)
Resort Rating: Excellent
Accommodation Rating: Good
My/Our Holiday Opinion:
Just arrived back a few days ago from Majorca, to be honest I was a bit worried after having read some of these reviews before we went, here's our views, and im probably the fussiest person you can meet when it comes to holidays. Dont worry!
HOTEL
When we first arrived, we were located in the Saturno hotel, I was told I would be given a family room, with the separate kids room with dvd player, play station etc, and asked for a 1st floor pool view. We were given a twin 4 room (two double beds) on the 9th floor, over looking the hydro park. The balcony, if you can call it that, was the smallest I have ever seen, not even room for 2 chairs. I immediately went down to reception to complain, as the room wasnt big enough for the 4 of us, and did not jave enough cupboard space. I was told to contact Marga the head receptionist in the morning at the Jupiter Hotel. I spoke with her and advised we should have been given a family room, she took my booking form out the was faxed to them by my travel agent, and right enough it only said a room for 4, so I have to take this up with them.
However, I kept going back, 5 times that day, and eventually she agreed to give us the keys to a different room in the Jupiter, we had a look and although it was the same sized room, the rooms in the Jupiter block are far nicer than the other 2 blocks, with table and chairs on the balcony, 1st floor and view of the kids stage area, so I had to re-pack the cases and move us. So i would always make sure in future if we go back to ask for the Jupiter block.
The hotel was clean, cleaners always in. Like previous reviews, the hotel can be noisy at night, and we too witnessed a couple of fights, probably due to one bar being open from midnight till 6 am, and folk were in the pool at all hours, I thought the security guard who patrolled at night should have made them come out. Its about a 20min walk to the beach, and a good half hour down to the port area. The entertainment wasnt the best weve had, the showed a video every 3,4 nights, from Nemo to Pirates of the Carribean, who wants to watch videos on holiday!, but at least you have 3 stage areas to choose from. The lake is nice, good for a walk round with the buggy's when trying to get the kids off to sleep, and we only got bitten a couple of times by the mozzies.
The only thing we felt is that the complex is too big, there was 3400 guests when we were there, and thats still only in June, you would meet someone one day and then never see them again as there is that many people, I would'nt go back to a complex this big.
SWIMMING POOLS
We found the pools clean, always being cleaned during the day and after 6pm when they close, and pressure washed down around the sun bathing areas, there are 4 pools to choose from, for young kids the best pool is the one right in front of the Marte block, not too big like the other ones, but you do have to be down no later than 9am to get your towels down, despite there being posters about not reserving sun loungers. They say the Germans are bad for this, the Brits have well overtook them these days! Be careful as the tiles round the pool get very slippy, kids we slipping every day, but after a few days they get used to it and slow down.
RESORT
this was our 3rd time running to Alcudia, past 2 years weve been at The Lagotel in Playe De Muro on the outskirts of Alcudia (excellent hotel), cracking resort for familys and couples, beach excellent, fine white sand stretches for 7 miles and you can walk out for over 100mts and the water is only at your waist. Only thing I would say is that for us Alcudia is too big, its a huge resort, you cant walk from one end to the other with kids, and there is no real center, although the Bellevue area seems to be the best for pubs, shops, and for eating out, this is only 10 mins walk from the hotel. We took the kids on the horse & carriage ride that you say around the resort, 28 euros for 20 mins, but worth it.
FOOD & DRINK
for a 3 star hotel, we found the food excellent, everything from steak, pork, chicken, prawns, meetballs, salad, pizza, pasta etc. some nights you did have to queue for 5 mins, but go to the jupiter for your food, its the best of the 3 hotels. During the day you get your usual, burgers, hot dogs, chips, rolls etc, not the best of stuff, so we always had lunch in the hotel rather than the pool bars, plus it gets the kids out of the sun for half an hour. The San Miguels fine, nice n cold, although you dont get pints, its half pint plastic cups, all the time, obviously to stop folk getting hammered as its all paid for. No cider or any alcho pops tho i.e. smirnoff ice, and no dark rum, just bacardi. Soft drinks were all pepsi, sprite and fanta orange and lemon, and water, and it flows 24 hours a day! All this stuff about the drink being watered down is rubbish, how can you put water in a barrell of lager anyway!
OVERALL
A good holiday, not a cloud in the sky for 2 weeks, they say June is the best time to visit Majorca. Excellent value for money, we paid £1309 for a 2weeks all inclusive break for a family of 4, we met people who had paid £2500 for the exact same, or more, I would'nt pay that for here but for what we paid it was excellent value, would we go back, if we got the same price, maybe, but for us we prefer smaller hotels, we felt this was just to big, too many people, god knows what its must be like in July/August. This was our first all inclusive holiday and I would'nt look back now, not having to constantly hand over money is great. We took £400 spending money and came back with £100, and that was us eating out a couple of nights and buying all the kids buckets, boats etc. Had the entertainment been a bit better i.e. more acts at night i.e. comedy acts, singers etc, it would have made it better, i think they need to look at that.
Alcudia is a great resort though it offers everything. Dont pay any attention to the reviews about the Jupiter, I used to work for TV travelshop and we have been a good few places so im quite fussy about holidays, a holiday is what you make it, and this hotel is excellent value for money, you'll have a great time if you want to! adios
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (First Choice Discounts) First Choice - June 2005
Opinion submitted in July 2005 by : Holly - Taunton, Somerset (18, 18)
Resort Rating: Excellent
Accommodation Rating: Excellent
My/Our Holiday Opinion:
We have just returned from beautiful Alcudia where the beach is fantastic and the weather was 41'c!
The hotel itself was lovely, if you are going please DONT WORRY, i read this site before going and was petrified!
The food is great, so much choice every day, the dining area is also wonderful brilliantly air-conditioned and clean, a really pleasant place to eat! The pools do get a little busy in the middle of the day, but it is expected when there are 3 large hotels using about 6 pools, personally we opted for the beach, it is absolutely beautiful, in fact the best beach i have ever seen, with lovely white sand and such clear blue sea i couldnt believe it! it is easily within walking distance, but an excellent bus service leaves every 30mins with a cheerful driver!
The only problem would be if you dont like family based, fairly busy settings. Having said that,my partner and i are both 18, therefore not a 'family' but the entertainment and facilities we more than sufficient, and with such large grounds you are bound to find a quiet area if you find it too busy!
The All-Inclusive is really good value for money; breakfast, lunch and dinner are excellent and going up for seconds or thirds is encouraged! Even between these hours there are snacks available, and of course drinks are available all day. i would suggest, to REALLY save your money to bring a large bottle of water and you can refill it whenever you like from a self serving tap on the side of the bars.
I was really impressed with the Caricature available (not included in the all-inc!) he was brilliant and i would highly recommend it for 20 euro, its fantastic!
Couldnt argue with the rooms, really clean good air-con (if you remember to shut the balcony door it helps a lot!)Even quite pleasantly decorated, very coordinated! 4 Lifts available to the rooms (as we were on the 9th floor this was necessary!) Cleaning service daily and after the first day you know they will be there at exactly the same time everyday after!
Overall, i would say this holiday is the best ive had yet, although im only 18! you are going to LOVE this holiday, Just enjoy!
^^^^ would definately go back again, if you are going, you are really lucky! ^^^^^
xXxXxXxXxXxXxXxXxXxXxXxXxXxXxXxXxXxXx
id give the hotel at least a 4* rather than the 3* it has!
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: (First Choice Discounts) First Choice - June 2005
Opinion submitted in July 2005 by : lardi bagwell - East Midlands (65, 62, 14, 7)
Resort Rating: Excellent
Accommodation Rating: Excellent
My/Our Holiday Opinion:
Hi everybody i have came back from majorca yesturday. I took my grandchildren with me because we do every year normally we go to Butlins but this time we wanted to try somthing different.
we decided to book our holiday at Club Mac ( hotels jupiter saturno and marte) not knowing which hotel we were going to stay in. we arrived in jupiter and were told we had to go to saturno. when we checked in we had to wear a yellow band to prove that we were all inclusive. when we were going to put our luggage in the room it took a long time because the lifts were hopeless and would only fit 1 or 2 cases in. because we arrived early we managed to have enough time to go swimming in 1 OF THE 7 POOLS THAT BELONGED TO THE HOTEL WHICH WERE ALL FANTASTIC!!!!!!!!
the rooms are quite small but comfy and clean. The entertainment at night is fantastic on the jupiter stages there were kids shows then a childrens films at 9:30 pm every night on the saturno stage their was a cabaret
singer. Also on the circus stage there were lots of shows I.E greese, 80's songs and the bee veegs. The food is first class there are lots of different types of food to choose from and a vegerterian buffet. in the daytime you could play
Table tennes
pools
tennis
crazy golf + more!!!!!!!
you can have a peddle on the hotels lake for free. Also there are black swans in the lake.
I would reccomend that you go to beech it is abrilliant and you and you go to one of the waterparks.
I would book this holiday again and again and again. so go on book this hotel up and relax,enjoy and have a happy holiday!!!!!!!!!
(lardi)
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Medinland - June 2005
Opinion submitted in July 2005 by : (32,31,3,2.) Co Durham
Resort Rating: Excellent
Accommodation Rating: Very Good
My/Our Holiday Opinion:
Having read previous reviews on 'Holidays Uncovered' I was absolutely dreading this holiday and on numerous occasions I had toyed with the idea of changing the holiday. Thank goodness I didn't.
We have just experienced the best holiday we have had with the family. We were in the Marte and granted at first it seemed a little hectic on our arrival but for the size of the complex you have to expect it to be a busy place. the hotel rooms were a little small for a family of four but like many other holiday makers the room is only used for sleeping in and getting washed so we managed. The rooms were very clean and bedding and towels were changed regularly.
The food was fantastic through out the holiday, offering a wide selection of foods so there was something there for everyone.
Entertainment was great, again a wide selection around the complex so no time to be bored.
Plenty to do for the children, which was my main concern, but our two have had an absolute ball.
So if you too have read bad reports about this complex don't be put off, I'm quite sure you will have a great time. We would highly recommend this holiday complex to anybody with family its great and covers everyones tastes.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: eclipse direct june 2005
Opinion submitted in June 2005 by : L-Roberts Edinburgh 45 38 7 5
Resort Rating: Good
Accommodation Rating: Good
My/Our Holiday Opinion:
Just arrived back from Jupiter and like everyone else was unsure what to expect.
The hotel itself is good with cleaners just about everywhere you look.Rooms were adequate for four people.The air conditioning wasnt great but it tried its best.T he staff are pleasent and helpful at all times when needed.The food was good with plenty of variety-we ate out on the main strip of Alcudia once cos the kids wanted a pizza hut!.
Its a great place for the kids for activities or just staying by the pool where they are sure to meet a new friend.
All in all it was a good holiday,the only problems we found were adults and children making horrendous noises going to their rooms at night or early morning as the case was often.We had to keep our kids awake till almost midnight so they were in a deep enough sleep to sleep through the racket.
Also because it is a 24 hour all inclusive drinks bar there was acouple of fights in our hotel-one was between mother and son right outside our door in the afternoon!
We had to rescue a few toddlers that had wondered over to the side of the pool-parents were too busy drinking.
I dont think we will be going back to this hotel-but if your into late nights drinking and eating till all hours then this is for you.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Independant - June 2005
Opinion submitted in June 2005 by : James Smith + family - Lincolnshire (33,31,6,4)
Resort Rating: Good
Accommodation Rating: Good
My/Our Holiday Opinion:
Booked this holiday independantly through an accommodation agent and with Air Berlin flights, whom i would give my 110% recommendation.
Anyway after reading some of the reviews of the Jupiter, Saturno and Marte Collectively known as Club Mac I must admit to being a little uncertain before I left.However on the whole I was impressed. To be honest there is some degree of truth in all the reviews but it is important to understand that everybody has different tastes and expectations.
ALCUDIA RESORT
A nice not too busy resort with a good selection of bars, restaurants and shops.If you fancy a night off the all inclusive there's a great Tex Mex restaurant called the 'Dakota' in the port area. The resort has a cracking safe/clean/uncrowded beach and nice promenade.
HOTEL ROOMS
To be honest the rooms are a little on the snug side, for a family of four we found it a little too small, however it is not as if you spend alot of your time there!
HOTEL FOOD/DRINK
The complex is totally all inclusive and we felt it was excellent value. There are three dining rooms, 2 snack bars, and several bars. Food is available 24 hours a day and we hardly ever had to queue for anything, bearing in mind it was half term and very busy thats not bad! The standard of food was very good with a good selection everynight.
HOTEL ENTERTAIMMENT
Excellent, Excellent, Excellent they have recently invested in a new entertainment area which has loads of tables and chairs as well as grandstand type seating so theres always a chance to get a seat and good view. There's a decent free childrens play area and there are other facilities such as bouncy castles, trampolines, electric cars, rodeo bull etc, although these attract a charge ranging from 2 to 5 euros.
OVERALL
A great holiday definately with a 'Butlins' type feel, I say this in a positive sense as we have two small children who had a great time and were very well catered for. The lifts always worked and we rarely had to wait more than a couple of minutes for one. The staff were always corteous and friendly.
Overall we were very satisfied!
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Hotel Jupiter - Alcudia
Operator and Date: (First Choice Discounts) First Choice - June 2005
Opinion submitted in June 2005 by : 10, 12, 32, 38
Resort Rating: Excellent
Accommodation Rating: Excellent
My/Our Holiday Opinion:
My family and I have just returned from the Jupiter after being there a week. I read reviews about this hotel after I had booked and I was nearly in tears. I wanted to cancel but we decided not to and I am glad we didn't. We had a lovely time.
The food was excellent, the restaurant staff were always busy clearing tables and changing food trays. The rooms were cleaned every day and the whole complex was clean. The entertainment at night was good and when you got up in the morning the whole place had been cleaned and washed. We always got a chair at night and a sunbed during the day. The beach is excellent and the shops are very good. We went to the market on Sunday and spent loads. We went to the Pirates excursion and that was good too. My son went to the Soccer School and enjoyed it.
If you have booked up to go here don't woory like I did because you will have a nice time. We are going to go back next year.
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: Sunsplash - May 2005
Opinion submitted in July 2005 by : Debs Penfold - High Wycombe (38, 35, 7 & 3)
Resort Rating: Very Good
Accommodation Rating: Excellent
My/Our Holiday Opinion:
I didn't read any reviews about this complex before we went and I'm very glad that i did't. We had a fantastic time! The hotel & grounds are clean, the staff are polite and helpfull and the entertainment is brilliant. If you want a fun family holiday with lots to do for the kids and you do't mind noise then this is the place for you.
The rooms are basic with two queen sized beds and are cleaned every day. The only problem with that is that my husband & I only spent one night in the same bed as the kids kept wanting to share with us!!
We did't feel the need to leave the copmlex at all for the first week as there are so may pools to choose from. We went to a different pool every day so it didn't get too repetitive. The kids club team were absolutely briliant especially Marina & Terri.
The food is excellent with plenty of choice in the dining rooms even for fussy eaters like my daughter. We are definately going back again because my kids loved it. Don't put to much faith in last years reviews, things have really improved. Go and make up your own mind.
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Hotel Jupiter - Alcudia
Operator and Date: (First Choice Discounts) First Choice - end of May 2005
Opinion submitted in June 2005 by : Tim, Sue, Jamie & Shaun - Canterbury (39,38,9,7)
Resort Rating: Excellent
Accommodation Rating: Excellent
My/Our Holiday Opinion:
If like us, you had read reports about the 3 hotels & were worried then don't be because it's brilliant here. Quite possibly the best holiday I've ever had.
The hotel is clean, the staff are friendly(especially at reception desk & the cleaners)& there is plenty to do. We found some trips organised by the hotel cheaper than tour operators. You have many pools to chose from depending on your childs swimming capabilities.
The food is gorgeous especially in the restaurant. You have so much choice that you feel like a kid in a sweet shop.
The rooms are basic but clean and easily good enough for 2 adults & 2 young children. After all who goes to a hot country to sit in their hotel room.
Plenty to do outside complex. Waterpark next to complex good and cheap.The beach is a 15 min walk and well worth it. The best beach I've ever been to. There are 2 karting tracks nearby. And plenty of touristy shops.
The one gripe I did have was the fact that in busy times the lifts were a bit of a nightmare. Although we were on the 7th floor this didn't bother us to walk up too much but for older people or people with buggies it was a nightmare.
We heard a few complaints. Chill out and enjoy the sun,free food & booze/soft drinks.
To sum up.An excellent holiday made even better due to the fact that West Ham won the play off final which we watched in a bar opposite the hotel
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Hotel Jupiter - Alcudia
Operator and Date: (First Choice Discounts) First Choice - May 2005
Opinion submitted in June 2005 by : Jo-anne Smith - Manchester (37,39,12,14)
Resort Rating: Excellent
Accommodation Rating: Excellent
My/Our Holiday Opinion:
May 2005
This hotel is very good. We had an excellent time and the kids loved every minute of it! The rooms were fine, the food was lovely and the staff were very friendly. The entertainment at night was very lively and also gave you that spanish feel! I would definately recommend this hotel to families and i am returning their next year!
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Hotel Jupiter - Alcudia
Operator and Date: (First Choice Discounts) First Choice- May 2005
Opinion submitted in June 2005 by : 41,38,17,14
Resort Rating: Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
we have just got back from a great holiday in Alcudia.
first of all the bar staff and reception staff were all friendly and rooms were cleaned everyday.
lots of sunbeds so never a need to get up early in morning to reserve them.
the food was great, best we have had at an all inclusive hotel before something there for everyone.
the complex is MASSIVE , its basically 3 hotels, bout 4 swimming pools ,lake ,small shops and bars.
great place to go if you have teenagers aged about 14 to 16 and children under about 8.
all in all we had a great time only thing we could fault was ther being one plug in bathroom and one in lounge
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Hotel Jupiter - Alcudia
Operator and Date: (First Choice Discounts) First Choice- may 2005
Opinion submitted in June 2005 by : amanda fitzgerald- Manchester(34,38,8,3)
Resort Rating: Very Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
Just returned from an excellant holiday.I was very worried after reading previous entries on this web site.
The hotel is very clean-our room was cleaned every day.
Food excellant with loads of choice.
pool areas great and again very clean
Plenty of room
first choice kids club excellant-my kids were well and trully entertained.
Kids soccer school a definate must for any budding rooneys out there and swim kids fantastic-my daughter was terrified of pools and now she can swim!!!
It is very busy-but the brochure tells you to expect that and there is an element of unrully kids but that is due to bad parenting and you can get that anywhere.
Would definately go back again
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Hotel Jupiter / Saturno / Marte - Alcudia
Operator and Date: dedicated holidays -may 2005
Opinion submitted in June 2005 by : lynn, jake, charlotte, charlene,sophie 44,38,15,15,13
Resort Rating: Very Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
just got back from staying at the saturno at club mac, must say after reading previous reports wasnt quite sure what to expect
we had a family room which with 2 adults and 3 teenagers wasnt the best arrangement would book 2 rooms next time and there will be a next time, we have just had such a good time i will try and list points for you
food- great choice, always hot, restaurants lovely and clean never seen so many tablecloths being changed.
choice of 3 for breakfast,1 for lunch and 3 for dinner plus 2 snack bars till 5pm other snack bar opens 12pm till 6am if your peckish for butties and bar open
soft drinks you just help yourself 24/7
activities- one of the best animation teams i have met giorgio, terri and victor, i know they just doing their job but they were so friendly and worked such long hours and were such a laugh
they have a magnifico day where you get to ride a mechanical bull for free and great firework display after
for kids- childrens play area totally dedicated to little ones park,bouncy castles,mini gokarts mini jeeps to hire pony rides,train its a childrens village
barstaff friendly, maids polite they gave up on our room i think but i dont blame them
complex- lovely and clean, free pedaloes till 1pm crazy golf, tabletennis free
several pools, most of the action happens around jupiter pool, also lots of quiet places to sunbathe
for anyone wanting horse riding dont bother with excursions walk down the road where its 16 euros for an hour
also across the road is a waterpark which is reasonably priced get a stamp on your hand and you can even come out for dinner and go back
evening entertainment-
kids mini disco at jupiter followed by a film
outside saturno live music mostly adults
circus tent where we spent our nights
bingo first followed by whatever show there was they had some excellent shows watch out for the four tops brilliant
it finishes about 11pm if you want more there are bars just outside complex which go on till late
make sure you take some cardis as it does go chilly in the evenings
conclusion---
we would all go again met some lovely people its aplace for all the family who like to join in and be entertained
in fact see you next year club mac!
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Hotel Jupiter / Saturno - Alcudia
Operator and Date: air tours March 2005
Opinion submitted in Apr 2005 by : 10 people ranging from 2 - 61
Resort Rating: Poor
Accommodation Rating: Below Average
My/Our Holiday Opinion:
Hi i have just returned from the apartments.
first of all they put us in saturno apartments. jupiter and saturno were getting refurbished which we were not informed about. so mainly all the guests were in marte. saturno had very little lighting no machines working and no staff in the apartments. if we needed anything we had to go to marte apartments. we travelled from 29/03 which is not in season. please be aware only one bar inside was open and one bar outside. the brochure suggests it has about 4 (they are not all open out of season) us adults did not have much to do on a evening
i cannot complain about the rooms as they "looked very nice", the only thing was our sheets were not changed the full week we were there. i know this because a cig stain was on it, unless they all have it on which i find very unlikly.
the food was the same every single night and not at a very high standard. we had to get taxis to the port every night.
The apartments did have a kids club and the children that came with us did enjoy it.
overall a poor holiday at least the weather was nice!! i would go back to alcudia just not here and not to a all inclusive!
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Hotel Jupiter / Saturno - Alcudia
Operator and Date: dedicated-2005
Opinion submitted in July 2005 by : paula,andy,kayleigh,rory and dylan[43-34-11-9-2}
Resort Rating: Excellent
Accommodation Rating: Excellent
My/Our Holiday Opinion:
This holiday was absolutely fantastic.We were dreading it after reading this forum,but wasted a year worrying that we had done the wrong thing.
We found nothing wrong,we were treated like royalty.The food was of high standard and there was so much choice. people have to walk to get their free icecreams.It must be all of a 2 minute walk from the main pools.Granted you cant carry icecreams for others accross the lake to the pool area as they melt quick...but the weather is 90-100 degrees-come on.
The drinks were all free,large measures,not much queing..probably 5 minutes at night but you wont loose your place in the que as its forms in a straight line.
You could get a sunbed most days by the pool.If not there were plenty of sunbeds in the garden area or if you have children in the playarea...near the icecream or fruit hut!!!!
We saw plenty of merry people so were surprised that people had said the alcohol was very watered down.Its not as strong as UK but just have a double measure instead.We had no problems getting tipsy.
Pedalos were free in morning.There was even a launderette.You wouldnt need to leave the hotel as it caters for everything.
There are plenty of free activities for all.Archery,pistol shooting,footie,water polo,aerobics,they even have a free beauty morning and you can have a facial and a massage free.
The lake was a bit mucky but i think the water runs in it from the sea???There are black swans in there.There are also lots of fish and if you look deep enough there are really big ones.My husband bought a rod for a few pounds from the spar shop and caught a fish.
The hydropark accross the road is good and if you tell them your staying at the hotel jup,sat or marte then they will let you out and back in free so you can still have your dinner.
I also couldnt believe the free snacks-24 hour.There was even fish.Also burgers,nuggets salad,chips,cobs and sandwiches.
The cold drinks on tap were of good quality.Real pepsi,fanta etc.
There were a lot of flies about but what can anyone do about that???
The only poor things were the lifts and the foldaway beds.If you havent got a buggy id walk.Much easier,much quicker.
I stayed in the saturno although saw all hotels,in my opinion the marte looked the best as it seemed very quiet compared to others.The saturo was okay and would be my 2nd choice.Although the jupiter seemed the most modern in my opinion it looked far busier than the others and when visiting a friend in there i had probs getting a lift and gave up after 5 mins and carted buggy downstairs.Also jupiter have swipe card for lifts whereas saturno dont.I preffered lifts in saturno.
There are internet facilities,pool games but this will cost you 1 and a half euros.
If you buy your own table tennis bat and ball then you can use them as much as you like for free.Also sold at spar shop.Theres lots of equipment you can hire for a hefty 10 euro deposit but you do get it back.Theres no catches.
Theres tea and coffee machines but i wasnt that keen on their coffee.It was a bit creamy tasting.
We bought inflatables and no sooner than we had everyone that was going home offered us theirs free.We had some good things given to the kids,balls,fishing nets,li-lo s,dolphin boats,rings.
Sometimes you would see the same inflatables just floating around for days.Another thing was that you could leave things lying around while you went off to the shops,beach,dinner etc and nothing ever went missing.
To sum it up we all loved it and would go again.I would only reccomend it for families though because its full of kids.
I must say that the dedicated rep Sebastian was brilliant and we loved the waitresses in the saturnos restraunt.Look out for Dora and Edu.
The staff are all very hardworking.
Before i go though i must tell you that if you want your towels changing then you have to leave the dirty ones on the floor.If you want your beds changed more regular then ask at your reception.
The phones are free to phone any room in the hotel.
Have a fantastic holiday xx xx
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Hotel Jupiter - Alcudia
Operator and Date: (First Choice Discounts) First Choice - 2004 / 2005
Opinion submitted in June 2005 by : Lesley Jones - Kent (36, 38)
Resort Rating: Excellent
Accommodation Rating: Average
My/Our Holiday Opinion: Oh dear!!
We were definitely misinformed about this complex by the travel agent. Certainly not a couples-wanting-to-relax environment.
The rooms themselves were okay - what we'd expect for 3 star accommodation, with nice big queensize beds and a decent balcony. The hotel was fairly clean and the staff helpful, although very busy.
I suppose this complex would be good for families that want that type of holiday where their kids make loads of friends and everyone sits around the pool all day every day drinking bad all-inclusive cocktails and moaning with other identical families about the rep and the food, etc.
We, however, like to get around and see a bit of the area and try some of the customs and meet real Spanish people and things. A couple of days round the pool are enough (especially at the Jupiter!).
We were given a leaflet of an excursion company, outside the hotel (not with the reps; they're very expensive) and we could book the trips over the road at the Solecito hotel. The reception staff there were very friendly and spoke excellent English. We booked the Island Tour, on the west coast with the bus in the mountains and the boat ride and the Soller train. This was the best trip by far. The guide was excellent, but even with him we still would have enjoyed the beautiful views. Anyone with the opportunity to visit the west coast should definitely take it.
We also went to the Caves of Drach with this company, Marineland and Palma. All were great. We went on the night time Palma excursion , which was lovely to see the city with all the lights on it, especially the cathedral. All the trips we went on were great and all the places we visited well worth a visit. Better to booked over the road at the Solecito hotel because we saved about 100? compared with the reps prices.
The port of Alcudia was the nicest area. I wish we'd been staying there. We loved walking there on an evening and enjoying drinks in the harbour or having a walk along the marina. There are some very nice bars around that area.
The old town of Alcudia was also very nice, with the Roman ruins and old walls. The old streets were full of atmosphere.
I would return to Alcudia again. I would not return to the Jupiter again!
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Hotel Jupiter - Alcudia
Operator and Date: (First Choice Discounts) First Choice october 2004
Opinion submitted in Nov 2004 by : Mr choice
Resort Rating: Excellent
Accommodation Rating: Excellent
My/Our Holiday Opinion:
i feel that i have to write a few facts to you guys thinking about going to the jupiter, firstly, read the brochure, having repped there for a season it grates me about the amount of people who complain when they arrive about how busy it is. in the brochure it states clearly that its a busy family unit, secondly that it only has 4 lifts and over 100 rooms which is about 700 people roughly, so you'll find that its going to be busy! it also explains that there are two other hotels sharing the same grounds.
As for the food being bad with not enough english meals remember that you are in a spain, a different country that cooks differently to us. so overall if you look at the overall scores in the brouchure you will understand what kind of hotel it will be, a busy family hotel that will have babies all the way through to lound teenagers.
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Hotel Jupiter - Alcudia
Operator and Date: Fleetway - October 2004
Opinion submitted in Oct 2004 by : Paul -Chingford [44,41,17,11]
Resort Rating: Good
Accommodation Rating: Good
My/Our Holiday Opinion:
Just got back 30/10/04 half term week quiet busy, lots of kids.Having read reviews on this site before travel and a so called friend of mine 3 days before leaving telling me the hotel was so bad he left and came home after 3 days I was worried!.
On arrival was allocated our room on 9th floor as requested but the lifts getting you there are touch and go.
Rooms need refurbishment and I thought they could be a lot cleaner, on unpacking it was clear that this is a very noisy hotel and not enough consideration is given by parents of some children, as they are left to their own devices in the corridors, landings and in the lifts.If more people used the internal telephone in the hotel rooms which is free[just dial 3 before the room number]familys could talk to each other without Banging on each others doors.
We thought the entertainment was pretty good and as for the complex for children under 15 this is the place for them.We did not have a whisper from our youngest who,s 11. The food is pretty good too, good choice.
Overall this is a 3 star not a 5 star hotel and you get what you pay for, only choose this hotel if you like northerners,dont mind lots of noise,have kids and like very slow lifts,
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Hotel Jupiter - Alcudia
Operator and Date: 1st choice - Oct 2004
Opinion submitted in Oct 2004 by : Michael Alcindor- London(34,32,13,5)
Resort Rating: Below Average
Accommodation Rating: Poor
My/Our Holiday Opinion:
We have just returned from 1 weeks all inclusive at this hotel complex,and all I can say is that it has put me off of both big hotels and all inclusive holidays for life.
We may as well have gone to Butlins the entertainment apart from one night was cheap and cheerful and most of the time I found myself clapping cause I felt sorry for the performers .The amount of people that they manage to cram into one complex must be bordering on a world record,and we didnt even go at peak season.
I read reviews on here only after we had booked.To be honest I didnt believe that it could be as bad as lots of people had said I wish that I had, cause it was worse.The food was indeed all inclusive,and if you dont know how many different ways there r to cook pork then it is worth going just to find out,diced, sliced, curried and bacon well I think it was meant to b bacon!
The brochure said that the pool tables for kids were free,what it actually meant to say was that the one pool table in the kids club room is free and the tables out side that r all ripped and standing at 45 degrees are infact 1 euro 50 we spent alot more than we wanted to on kids amusements which i feel should b free or atleast concessed.Also with the amount of people there It was very hard trying to keep your eyes on your kids something which didnt seem to bother alot of people.
Please read all the reviews and listen to peoples complaints the only ones who seem to enjoy it r the ones who enjoy the hustle and bustle of it all.BINGO aswell every nightBINGO, never again.The rooms r not big enough either and 2 adults and 2 kids in one doesnt work very well.Yes I know it was a resonably cheap holiday but cheap doesnt hav to mean tacky!!Or am I simply asking to much.
Went to the beach which was good clean water and very shallow for kids also long enough not to get to crowded aswell which after the hotel was like a breath of fresh air.We ate at a little cafe across from the hotel good food and well worth missing out on the pork for.
All in all a very dissapointing holiday if you wouldnt dream of going to a holiday camp then plese dont waste your money.Met one nice family from Watford and left without getting details they were stuck with another week so hello to Pete,Hayley,Dannielle and little baby boy whose name escapes me thanks for your company.
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Hotel Jupiter / Saturno - Alcudia
Operator and Date: (Cosmos Discounts) Cosmos 9th october 2004
Opinion submitted in Oct 2004 by : Wayne and Claire Alton 35,26
Resort Rating: Good
Accommodation Rating: Very Good
My/Our Holiday Opinion:
After reading all the bad things about staying at this complex, we were very concerned at what we might find. But we had very little to moan about at all.
The service was very good with polite and helpful staff. The complex was kept clean and tidy, the room that we had was very good two big double beds air conditioning nice balcony and nice bathroom and cleaned to a high standard every day.
The food was very good with lots of choice and prepared and displayed to a good standard, The bars were well run and the drink was strong enough.
For an all inclusive package you could not fault the deals, food all day, drink all day no silly rules. If you have kids this is the ideal place to take your family its large and lots of things for them to do.
The only bad points about this holiday were some badly behaved kids, British who had parents that did not tell them off.The entertainment was all in house and based mainly for kids etc.
We paid £640.00 for this 1 week all inclusive break, i could not complain for the value or service levels, and as a former Hotel Manager i know what im talking about.
8/10 good
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Hotel Jupiter - Alcudia
Operator and Date: (First Choice Discounts) First Choice!! 30th september 2004
Opinion submitted in Oct 2004 by : tony blyth-grimsby(4,14,36,39)
Resort Rating: Excellent
Accommodation Rating: Excellent
My/Our Holiday Opinion:
We recently went on holiday to the hotel jupiter. We really enjoyed ourselves.
We met 2 sexy boys called Aaron and Ashley. Our mums met a hunky beach bus driver. We really enjoyed hanging about on the tennis/football courts and getting drunk with our maties, Aaron, Ashley, Tony, Ben, Nicole, Martin, Bret, Nathan, Marcus, Ronaldo (haha) and Nicola! We liked the trampolines because thats where we all spent our first date. We liked the restaurants because thats where we had our first meal together. We also liked the shop across the road that rents out go karts because thats where we all had fun playing on the go karts. We really liked the sunbeds because thats where we cuddled up to Ashley and Aaron. We really liked the pools because thats where we spent most of our time together. We liked the hairdressers because we got our hair done whilst Aaron and Ashley waited for us.
We really liked the train because it was a good laugh. We really liked the bar because thats where all our beer came from. We really liked the computers because we could talk 2 people from home. We really liked the beach because we spent time with Aaron and Ashley and we left our trademark in the yellow bin by leaving our sandwiches from the hotel. All in all we couldnt have wished for a better holiday (mainly because we met Aaron and Ashley and they mean everything to us) Love Emma & Chrystal xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
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Hotel Jupiter - Alcudia
Operator and Date: Dedicated Holidays - September 2004
Opinion submitted in Oct 2004 by : Nicola Kane - Altrincham (3,6,32,34,62,66)
Resort Rating: Excellent
Accommodation Rating: Good
My/Our Holiday Opinion:
We stayed in the Jupiter the 3rd week in September 2004. The hotel wasn't full, obviously as most children were back at school, but was still quite busy.
We never had any problems getting a sun lounger, there were plenty to go around. The food was really nice, a good selection for even the fussiest eater!! The hotel is quite old fassioned however, I believe it is due for refurbishment once this year's season has finished. Despite this, the rooms were cleaned every day and the sheets changed twice a week. If you leave your towels on the bathroom floor, the maids will change them.
The only downfall of the rooms is the balcony - they're only very tiny and there is no room for chairs to sit out on. I was very dubious about going to the Club Mac complex (Jupiter, Saturno & Marte Hotels) after I read the reviews but thought I'd make up my own opinion and I'm glad I did.
The evening entertainment left a little to be desired (there definately enough tables and chairs around the entertainment areas) but there are nice shops and bars a short walk from the complex to get away from it all. There is every kind of entertainment for the kids during the day - they will never get bored!!! I would consider going back again next year however, I think that it really could be a nightmare during peak season once the 3 hotels are full so would definately choose to go out of season!!!!!
I agree with other reviews on this site - If you're looking for a quiet relaxing holiday, don't go here. However, if you're looking for a good family holiday with the kids - it's well worth a visit.
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Hotel Jupiter / Saturno - Alcudia
Operator and Date: Fleetway - Sept 2004
Opinion submitted in Oct 2004 by : 39,36,34,15,06
Resort Rating: Excellent
Accommodation Rating: Very Good
My/Our Holiday Opinion:
Hotel Jupiter / Saturno - Alcudia
got back 3 weeks ago but wished i was still there, i went there in 2002 the rooms was not that good then but now they are a lot better even a 20" tv that was better new beds doors and side a lot better i say and a lot cleaner this made the holiday a lot better.
the grounds are a lot cleaner, which makes a better holiday.
only stayed for 1 week much better than last time.
well try this out see for yourself,
we met other ppl there they was also nice aswell
it was at 38% which was nice.
10 days would have been better so try it out................
dave
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Hotel Jupiter - Alcudia
Operator and Date: Eclipse (first choice) -Sept 14-21
Opinion submitted in Sept 2004 by : Leanne ~Karl ~Amy ~Natasha ~Lily-Mae ~33~25~15~15~5
Resort Rating: Poor
Accommodation Rating: Poor
My/Our Holiday Opinion:
What can I say -if you have already booked then you will have most likely read previous reviews and are prepared, if you are considering going here PLEASE think very carefully. There are a select number of people that this hotel is ideal for.
Everything negative that has been said previosly is correct; Noise - lifts - food - drink - entertainment - location.
Hotel is situated in the back of beyond and whole complex is totally oppresive. Although Alcudia itself is wonderful with park areas and plenty of eateries, beach is best I've been to -shame you have to get a bus to it, with a miserable driver who moans about you taking lilos beach toys etc.
Food was total C**P, Lily walked around with boxes of pringles the whole week, one night we sat by somebody and heard them say 'theres the pringle girl'.
Booze was real moonshine I could feel the bacardi rotting my stomache by the end of the week.
We were on 5th floor and 1st night did not sleep at all with people constantly trying to get into your room, subsequent nights there were kids (teenagers) running up and down corridors banging on the doors.
Entertainment was the pits as said previously, mini disco played songs that were far to old for little kids, I never want to hear the cha-cha slide again.
Yes seating outside could be an issue but luckily we always got a seat. Same being said for a sun lounger by the pool.
Yes the complex is very noisy and in our opinion rough, I don't think I have ever seen so many parents hitting their kids in one place.
The Monday before we left on the Tuesday some kids had ripped up the tiles from the bottom of the Marte pool -so subsequently that was a pool shut for I don't know how long, We were lucky to be 'escaping' the next day.
Everybody we spoke to had the same attitude about leaving this place, we met people who could not take a second week and were paying to fly home early. I don't think I could have stood 2 weeks here, I don't feel has though we have had a holiday this year. Yes I knew it was bad so luckily we were prepared, we did try to cancel but tour company wanted another £500 for the pleasure.
One thing to remember is although it's all inclusive there are so many things to pay for, at night stalls come out, -bouncy castles -hair braiding -donkey rides and the kids club have all sorts of payable activities.
On a more positive note we WOULD return to Alcudia we WOULD travel with First Choice again as reps were fab and we WOULD go in mid September as weather was glorious -apart from the hale stones, as anybody who was there 15/09/04 will remember:)) .
All I can say is ALL these reviews cannot be wrong, something is not quite right with these 3 hotels. I kept telling myself it can't be that bad there -but it was. Still people keep going, Still people come back complaining.
Final note; the main topic of conversation at night was usually how many kids had nearly drowned in the pools that day why the parents were wasted on the sun loungers.
YOU HAVE BEEN WARNED!!!!!!
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Hotel Jupiter / Saturno - Alcudia
Operator and Date: Sunstar Leisure - September 2004
Opinion submitted in Sept 2004 by : Sue & Colin Swift (50,49) Maureen & John Ordidge (52 &55)
Resort Rating: Excellent
Accommodation Rating: Very Good
My/Our Holiday Opinion:
This is a complex of three hotels side by side with 6 swimming pools of different sizes and in different areas of the complex, it has a lovely lake in the middle for pedaloes, several burger bars scattered around and open most of the day , restaurant open in the hotels three times a day so if you miss meals in the hotel you can use the bars outside to get burgers hot dogs or just sandwiches, there are coffee and tea machines available till midnight,restaurant food is very varied i would be surprised if you did not enjoy the majority of food on offer.
entertainment is very good there is always something going on during the day, and competitions, kids clubs, kids areas, entertainment in the evening plenty of seating to accomodate everyone, taxis a plenty to get wherever you want to go, a small town and beach within walking distance.
But every hotel has a down side because it caters for families in a big way there are children everywhere and the majority are not well behaved, the parents virtually let them do whatever they want without supervision, and then the corriders in the hotel in jupiter and saturno are not carpeted so you hear every sound, every door shut people coming and going and this can be till the very early hours of the morning so if you are a light sleeper dont expect to sleep well as people are checking in and out at all hours of the night and day.
then there are the parents who's teenagers are put in a room on their own who decide their time for going out is after parents have gone to bed and they dont do this quietly. Putting that aside and looking forward to your own bed I can't fault the holiday at this resort and for the price its certainly worth taking a look.
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Hotel Jupiter - Alcudia
Operator and Date: TV travel shop - Sept 2004
Opinion submitted in Sept 2004 by : Tammie 15 & Becca 12 +parents
Resort Rating: Very Good
Accommodation Rating: Excellent
My/Our Holiday Opinion:
just got home from two weeks in alcuda n i wanna go back. Met so many mate (hi daniella, tash, ebony, liz, zoe, ryan, craigy, tee, harvey, izzy, louise, benj and every1 else iv forgot) we all hung around together every day and night, sorry to every1 we kwpt awake on a night. if your between 10 and 18 then youll love it here its easy to get served booze n all the teenagers seem to hang around together. fags are really cheap and the security guard will gi you sum if u ask nicely and are wearing a short skirt.
Miss all you guys i mentioned above, no ur all gunna com on here and read this and add your own reviews.
as for the hotel its class, clean and everything. pool is huge bit cold but u soon get used to it, alcudia is good n'all so go here and have a great holiday. say hi to the barman at marte from me, just say "pinky" n hell kno wat u mean!
adios
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Hotel Jupiter / Saturno - Alcudia
Operator and Date: (Cosmos Discounts) Cosmos-september 2004
Opinion submitted in Sept 2004 by : brady 36 36 14 10
Resort Rating: Excellent
Accommodation Rating: Very Good
My/Our Holiday Opinion:
We have just had a weeks holiday at the Hotel Jupiter Saturno and to be honest I was dreading going but upon arrival I was total amazed the place is fantstic, we got a sunbed every day even late in the morning and we hardly ever saw the kids they was that entertained it was unbeleivable.
The food was lovely and if we didnt fancy going into one of the two dining rooms then we just stayed by the pool and had a loveley cheeseburger or sandwich. The free booze was brilliant especially the Bacardi we had a ball and didnt want to come home. The only complaint was that we went for one week and not two. So anyone who reads these reviews go with an open mind. Go eat drink and enjoy a superb holiday.
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Hotel Jupiter - Alcudia
Operator and Date: (First Choice Discounts) First Choice - Sept 2004
Opinion submitted in Sept 2004 by : Galvin Family - Liverpool (59,40,26,3)
Resort Rating: Average
Accommodation Rating: Below Average
My/Our Holiday Opinion:
Returned 13th Sept 2004. Weather was fantastic, shame about the hotel. Anyone who likes Butlins will like it here.But saying that the entertainment is better at Butlins. The entertainment is very repetitive and becomes quite boring, and the entertainers show no enthusiasm. The entertainment areas are far too small for the amount of guests. You will find you will have to stand if you want to watch. You are all packed in like cattle.
The rooms are very clean but dated and far too small, the balconies aren't worth having as they are too small to sit out on.
We stayed on the 6th floor of the hotel and found the lifts to be a nightmare they really stressed us out, even had to walk down stairs with pram on several occassions.
Plenty of food and drink, food was very repetitive and very tasteless, we ended up eating off the complex serveral times although we were all inclusive. The drink is absolutely terrible and is definatley watered down, the drink was so bad that we hardly drank all week unless it was off the complex, if you want water they only serve you it on tap which is disgusting as you can taste the mineral content so you have to go to the local shop and buy bottled water. The choice of ice-creams available to the children is awful so bad that my child would not even eat them and if you wanted an ice-cream you had a half mile walk to get one. The annoying thing is if you wanted a decent tasting ice-cream it had to be paid for out of the machines.
To sum it all up the place is rowdy, noisy and not our idea of a good holiday. Alcudia itself is lovely and has a fantastic beach, would go again but not to same hotel.
Please believe the bad reviews that you read on this hotel.
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Hotel Jupiter - Alcudia
Operator and Date: Global deals - Sept 2004
Opinion submitted in Sept 2004 by : Kath&George 43,41
Resort Rating: Poor
Accommodation Rating: Below Average
My/Our Holiday Opinion:
My partner and i got back saturday 11/9/04,now we really need a holiday to get over this one!All-inclusive is a joke there,we went out everyday to eat ,to drink and also to look for entertainment.
The Jupiter is at the back of nowhere,we spent loads of money on taxi's getting from there.Basically we used the hotel just to sleep,that's if you we were lucky!kids running up and down the halls,screaming,doors slamming it was a nightmare.Parents were worse than the kid's,rushing for food,rushing for drink's,rushing for seats,while the parents had their food they sat the kids outside to keep the seats,when they finished they would keep the seats and send the kid's for their food!It was unbelievable to see.
Oh i forgot to mention there are three hotels on one sight no wonder there's queue's!We read the reviews before we went and just thought everybody has different taste's,but i stick by all the bad reviews that we read,people were smack on.
We were talking to other holiday makers there that had the same opinion,some folk would'nt let they're kids go into pools because of over crowding,that's September,so whats it like in JULY&AUGUST.We booked over the phone,never again!
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Hotel Jupiter - Alcudia
Operator and Date: (First Choice Discounts) First Choice - August 2004
Opinion submitted in June 2005 by : Elaine Sampson - Sunderland (39, 38, 12, 7)
Resort Rating: Excellent
Accommodation Rating: Very Good
My/Our Holiday Opinion:
We stayed at the Hotel Jupiter in August 2004. We had an absolutely brilliant time.
The kids don't normally go in the kids clubs but they did this time. There was absolutely loads for them to do. Our son went to the soccer school and in the kids club he did scuba diving, canoeing and loads of other things, whilst making lots of friends. Our daughter went to the burger bash and the sleepover night (7pm-11pm). She also had swimming lessons by the resident swimming coaches, Jamie and AJ - they were two lads from Australia and really great with the kids.
The food was excellent, second to none. We always go all inclusive, you don't mind if the kids don't like something or spill a drink, they can just get some more! The hotel was very busy but this was not a problem because there were plenty of sunbeds to go around and plenty of seats on the night. The entertainment staff were excellent and worked very long hours.
The maids were in your room every day cleaning and they were excellent. The hotel was very clean.